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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Disappointing Smell of smoke coming into our non-smoking room was disgusting.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Bad Room was horrible long black hair all over bathroom floor and im blonde!# Convient to casino
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apolo... read more
eh… $30 per day resort fee and the WiFi was spotty at best, walls are paper thin, can hear traffic all night long…
Business response:
We appreciate you taking the time to provide your feedback, Laura. Your comments have been shared with the appropriate teams.
Bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, James. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Disappointing
Business response:
Thank you for sharing your feedback, Marcela. We sincerely hope you'll give us another opportunity to earn your 5-star rating in the near future. Circus Circus
Location was good and I’ve stayed before. The last time I stayed the room was clean. this time it was not. Carpet and ro Staff was not helpful at all. Booking.com completely mixed up my reservations name and all to the point the resort could not find my reservation. Instead of acknowledging and digging into it, staff at Circus told me it was due to my negligence and I didn’t read fine print that stated I needed to leave my credit card info (which was not true). I ended up being double charged for the deposit. Thankfully a di... read more
Business response:
We appreciate you taking the time to provide your feedback, Mario. Your comments have been shared with the appropriate team.
Fair
Business response:
We look forward to an opportunity to earn your 5-star rating in the near future.
Fair First off I'd like to say that I was late checking in however when I spoke with the receptionist on the phone before checking in I let them know that I was going to be checking in late when I arrived my price was not honored that I was quoted and although they did try double the price I was quoted the manager was willing to still give a higher rate than what I was quoted but better than when just speaking with the other receptionist but I did have to ask to speak with the manager about my reservations and what I was quo... read more
Business response:
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and are sorry to learn of your difficulties at check-in. We look forward to seeing you again soon and the opportunity to earn your 5-star rating.
for five days use same towels trash not thrown out in hallway there was a empty glass of wine in same place until pickup understaffed the room was not cleaned after I went to inquire three times I asked to be moved the room smelled of mildew they kept telling me come back in few hours after three tries I got frustrated. Never again!!! nothing
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apolo... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,962 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.