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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
still can’t beat the price so I would stay again have to walk so far to get to your room price
Business response:
Hello Chelsea, thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon!
Had fun time, but so tired, could not sleep Beds torture device. Like it all. Could not sleep beds were hard hurt. Moved to other hotel.
Business response:
We appreciate you taking the time to provide your feedback, Bertus. Your comments have been shared with our housekeeping management team for their attention. We sincerely apologize for this experience and hope you'll give us another try in the future.
Not terrible The room looked like it wasn’t cleaned. There was hair on the bathroom floor and drink rings on the night stand. The beds are comfortable
Business response:
We appreciate you taking the time to provide your feedback, Melissa. Your comments have been shared with our housekeeping management team for their attention.
there must be a better hotel than this no microwave2 7 did not have breakfast
Business response:
Thank you for taking the time to provide feedback on your recent visit, David. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Overall if the rooms were clean and smelled better the place would be fine. The carpets were very dirty and stained. The room was a non smoking room that smelled like a dirty ashtray and the ventilation system continued to give us different smoke smells during the entire stay. As a non smoker that isn’t a pleasant smell The room size and layout was good
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction or find you a more suitable room. Once again, we hope you accept our apolo... read more
Demasiado ruido en el cuarto En el cuarto donde nos tocó se escuchaba demasiado ruido toda la noche de las cadenas del elevador. No pudimos dormir. Nos hemos quedado otras veces y nunca nos avía pasado esto. Tenemos un video del ruido que se escuchó toda la noche.
Business response:
Gracias por brindar sus comentarios y hacernos saber acerca de su experiencia. Nos fijamos altos estándares y lamentamos mucho que sienta que no se cumplieron en esta ocasión. Esperamos que haya aprovechado la oportunidad para comunicarse con la gerencia del hotel para obtener ayuda mientras eran nuestros huéspedes. La comodidad y el disfrute de nuestros huéspedes es nuestra máxima prioridad y siempre harán todo lo posible para solucionar estos problemas a su máxima satisfacción. Una vez más, esperamos que acepte nuestras di... read more
Too much money for what we got It is very run down. Had an old smell type of smell. It needs to be remodeled ASAP! I liked that we could easily entertain the children and not have to leave the buildings.
Business response:
Thank you for sharing your feedback, Claudia. We sincerely hope you'll return to give us another opportunity to earn your 5-star rating in the near future. Circus Circus
Bad
Business response:
Thank you for taking the time to provide feedback on your recent visit, Ronald. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Very Poor I reserved a King bed and got stuck with 2 queens because that’s all they had left. The hotel did nothing about it. It was clean and great location
Business response:
We appreciate you taking the time to provide your feedback, Jessica. Our policy is to provide available rooms on a first come, first served basis. We apologize for not meeting your expectations on this occasion. Your comments have been shared with the appropriate team for their attention. We hope you'll allow us another opportunity to better serve you in the near future.
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,962 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.