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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Run down hotel with no face mask enforcement The common spaces were quite dirty, it was not possible to get a stroller from our car to the room without carrying it up and down stairs, and we watched another guest slip and fall on liquid on the floor while a staff member was present without any response. Later the liquid was still there. There was no enforcement of mask mandate which made us feel very uncomfortable as we waited in line for 30 minutes to check into our room. We ended up leaving a night early and just consideri... read more
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
I won’t stay here again. My bathroom was dirty. Front desk sent house keeping but it was still dirty. Touch points were not clean the bathroom vent is covered in dust. I cleaned half of the vent.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Bethanne. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Cheap all around The rooms are outdated and there is a weird smell in the hallways and rooms. Easy access to the other three casinos Bed was comfy.
Business response:
Thank you for taking the time to share your experience with us, Rebekah. We look forward to your next visit at Circus Circus and the opportunity to earn your 5-star review!
Very Poor Didn't get my deposit back lay won't return my call
Business response:
Thank you for taking the time to provide feedback on your recent visit, Aguilar. We are saddened to learn that your stay did not meet your expectations, or ours. Deposit refunds can take up to 7 days, depending on your bank's procedures. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to r... read more
Disappointing
Business response:
We appreciate you taking the time to provide your feedback, Karen. We hope you'll give us another try in the near future to allow us an opportunity to earn your 5-star rating.
Internet offered water however MOD stated we did not get water nor a better room as we booked throug Higher floor and view other than roof The room was fine the location was poor
Business response:
Thank you for taking the time to provide feedback on your recent visit, Harry. We apologize that your stay did not meet your expectations. If you would like to discuss this further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Be sure to include your review so the correct team can research your experience. We look forward to assisting you accordingly.
Not the 80's anymore This place has went downhill since they redid the Midway. It's not Circus Circus anymore.. it's just a great big.. Chuck E. Cheese. The bed was comfortable
Business response:
We appreciate you taking the time to provide your feedback, Nikki. Your comments have been shared with the appropriate team.
Fair Second room had dust on the bedside table and lamp. Left a note for housekeeping to please dust, vacuum and remove a pizza box (which had pizza crust not eaten in it). Note was ignored and there was no dusting, vacuuming that I could tell and the pizza box sat there for 3 days. There appeared to be rust or mold in one corner of the shower. I don't know how often the tub mat is changed out, but ours seemed slimy on the underneath. I should have been wiped dry before folding for future use. With COVID maybe even sprayed w... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Douglas. We apologize that your stay did not meet your expectations. If you would like to discuss this further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Be sure to include your review so the correct team can research your experience. We look forward to assisting you accordingly.
We had planned for a fun and relaxing time. The bed in the room had a blood stained mattress and after the first night Parking was good but getting to the room with bags was a little difficult.
Business response:
We appreciate you taking the time to provide your feedback, Keith. Your comments have been shared with the appropriate team.
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,958 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open at 12:00 p.m.