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Cleveland Ford
- Car Dealers
- Cleveland, TN
About this business
Location details
2496 S Lee Hwy, Cleveland, TN, 37311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
"Bad experience " Cleveland Ford has had my wife’s car for 3 days to find a rattle in her dashboard and still don’t have any idea when it will be completed. This is one incompetent dealership. They fired all the good techs or they walked out on them. A shame when a company comes in from out of state and let’s all the local employees go. This used to be a top rate dealership but since it changed names it is the bottom of the barrel.
"Horrible service" After reaching out about a 43k vehicle from this dealer and giving them a deposit down to hold it. The dealer posted the vehicle days later at a cheaper price. I asked if they would honor this price and all of the sudden all the service changed to not wanting to deal with me. They pushed me off to a new buyer sales man that said he was so busy all day to contact me. After going through hoops with them trying to ask their manager if they could approve a deal, they then never returned my call. I called serve... read more
"worst dealer" Very Very Bad Experience. 1. Called the dealership and did setup appointment to test drive car. They told me to come to test drive. I drove all way from my place to Dealership. Once i reached there, they said car is not here. We dont know when we ll get it. $$ What the xxxx does that mean?? If you dont have the car why did you guys ask me to come to dealership to test drive $$ ?? 2. Negotiations are happening for the car to a Price X. Sales manager called and said we dont want to loose the sale for couple of h... read more
"Poor Customer Service and Unprofessional Employees" This is my second review of this dealership, because the first one was done under the watchful eye of the used car manager who told me he was giving me a good deal in exchange for a glowing review. I purchased a 2014 F-150 from this dealership on May 24, 2018. I was at the dealership for 4 hours ( +/- a few minutes.) I had previously stopped in and driven the truck, so this visit was strictly for the trade and purchase. The poor service and unprofessionalism started right ... read more
"xxxx in a hand basket " To say that this place has gone to xxxx in a hand basket is an understatement. In the past few months, they have had many many changes. The new management staff has let many of the sales staff (Mike Fulkerson and Cole Barker) go for no reason. I have purchased half million dollars in vehicles from this place and will never step foot in the door again. My vehicle has been in their shop for 5 weeks and has still yet to be fixed. No one in the management staff (Mr Triplett and Mr Kesler) are willing to ... read more
"Trying to use service department" Just to skip the problems I had in buying the car and then the all day experience for a 45 minute procedure to add Perma coating to the car here's my story. I supposedly have four or five complementary oil changes coming to me. I have a 90 minute drive and can't get this dealer to work with me on an appointment. In fact, I tried to contact them for an entire week and no one (service or sales) would bother to call me back. NOTHING has been smooth at this dealership. With this attitude, I don... read more
"Cleveland Ford " Finance department uses deceptive practices and classic old school car dealer rehearsed sales pitches to upsell many numerous unnecessary "add-ons". Beware of the PERMAPLATE sealant scam...it is ALREADY APPLIEto all of their vehicles already!- even though you will be led to believe if you purchase it, they are applying it afterwards. I was ALSO suckered into believing the security etching was a value to help lower my insurance, but it does not after checking. Etching that puts the VIN on the glass only is b... read more
"85.00 charge for truck under warrant if no problem found" Go else ware. I have bought 1 vehicle and had 2 others serviced at this dealership and was told after explaining that my truck popped an engine code on a drive and the engine light come on and then went off after a restart that if they do not find anything that it will be an $85.00 charge. Since they have become Cleveland Ford they have taken stealership to a new level.
"Buyer beware" Since this dealership changed from Larry Hill Ford to Cleveland forward it has gone down hill almost instantly. This dealership does not honor anything that was promised from Larry Hill. The service department has gone from a five star to 1 star or maybe zero stars if I could put it there. I have purchased close to a quarter million dollars in vehicles between myself and my family in the last few years I will never buy another vehicle from this dealership. They used to have the best service department in the a... read more
Frequently asked questions about Cleveland Ford
How is Cleveland Ford rated?
Cleveland Ford has a 4.7 star rating with 11,593 reviews.
When is Cleveland Ford open?
Cleveland Ford is closed now. It will open at 9:00 a.m.