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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Terrible experience, changed the dates of delivery last minute and tried to add an additional 2k worth of charges for a 1 bedroom apartment. Only took half of my furniture, counted bed screws as two items. ******************, recommend do not using!
Business response:
Thank you for sharing your feedback. Were sorry to hear your experience felt frustrating. We want to clarify that pricing is based on the inventory provided before pickup, and any changes in actual volume or required space are determined onsite by the carrier. Delivery timing can also shift depending on logistics, though we understand how inconvenient that can be.We never want a customer to feel misled, and we appreciate you bringing this to our attention. If you would like us to review your file and address your concerns di... read more
Dont use this business. They quote you a lower price and when the movers come you find out they did allow the space for you inventory and then they increase the price. They take the longest time to deliver. I still havent got my belongings and its been 10 days. Communication is non responsive. I have reported them to *** due to the fraudulent pricing.
Business response:
Were sorry for the frustration youve experienced. Delivery timelines and final costs can vary based on actual space used and route logistics, which are outlined in your estimate. We understand how stressful delays can be and appreciate your patience. Our team will be reaching out to you directly to review your file and provide an update.
My husband and I moved from ** to ** at the end of October. We needed to bring the rest of our belongings from ******* and wanted a full-service move instead of driving another U-Haul. I found Coastal Moving Services online and requested a quote. Their **** ******* *******, told me, Youre lucky we have a hub in ******* and a hub in ******. This is a full-service move: well pack everything, drive it directly to ******, and unload it. Based on our detailed call, he estimated the cost between $5K$7K, assuring me it wouldnt exce... read more
Business response:
We appreciate the opportunity to respond and are truly sorry for the frustration you experienced.To clarify, Coastal Moving Services is a licensed household-goods broker, not a motor carrier. Our role is to arrange and coordinate transportation services on behalf of our clients through licensed and insured carriers, such as Rapid Express Moving and Storage, who handled the physical move. This information, along with the potential for price adjustments based on verified onsite inventory and cubic footage, is stated in your mo... read more
I am ****** *****, sadly a customer of this company. They make up dates and blame you for their logistics. always on their benefit and to my detriment... I do not recommend!I wanted to be there make sure nothing gets lost/misplaced/stolen on delivery but I will not even be in the country when that happens...1st of all, My estimate went to around Double what I was initially quoted. I was initially told that as long as I requested my delivery 7 days ahead, it would be delivered.I am currently moving out the country. I called i... read more
Business response:
Were sorry for the frustration you experienced and understand how stressful it can be when delivery timing and communication dont go as expected.Coastal Moving Services is a licensed household-goods broker that arranges and coordinates moves through licensed motor carriers. Delivery scheduling and routing are handled by the carrier within the standard delivery window noted in your estimate. While we share updates as soon as they are provided to us, we do not control the carriers specific routes or timing.We also apologize if... read more
Review Title: Unreliable, Unresponsive, and Deeply Disappointing Experience If I could give zero stars, I would. My experience with Cross Country Movers and Coastal Moving Company was defined by repeated delays, complete lack of communication, and zero ***************** delivery was pushed back again and again with no notice or explanation. Calls went unanswered for days, and when I did manage to reach someone, I was met with vague assurances that never materialized into action. I was promised updates that never came, and de... read more
Business response:
Were very sorry to hear about your experience and sincerely regret the frustration caused by the delays and lack of communication you encountered. We understand how stressful moving across the country can be, and we apologize that your experience did not reflect the level of service we aim to provide. Coastal Moving Services is a licensed household-goods broker, responsible for coordinating and arranging moves through licensed carriers such as Cross Country Movers, who handle the physical transportation. While we dont perfor... read more
I'm giving this service 1 star because you can't give them 0 stars. Don't use them! They only lie when their lips move.Coastal made great promises, but they farm out the work. The contractor that actually did the work promised many things that were not true. The actual driver and helper were nice guys and did a good job. However, because of the unexpected costs due to the dishonesty of the office in making the reservations, my wife and I are left renting a U-Haul truck to complete the move because we refused to go along with... read more
Business response:
We appreciate the opportunity to respond and are sorry for your frustration. Coastal Moving Services is a licensed household-goods broker, which means we coordinate and arrange moving services through licensed motor carriers rather than performing the moves ourselves. This is clearly outlined in the estimate and agreements provided at booking.All pricing is based on the inventory and information provided by the customer, and final charges are confirmed by the carrier at pickup after they physically assess the shipment. We un... read more
We advise against using Coastal Moving Services! They are not movers. They are middlemen, between the customer and the movers.The salesman we talked with to prepare for the move required a 50% deposit. He was initially extremely courteous and regularly called as our move date approached.Once our salesman had the deposit, which was his fee, he disappeared. We could never get in contact with him again - NEVER. No calls to him were ever returned again.However, as a last item before disappearing, he arranged to have a call with ... read more
Business response:
We appreciate the opportunity to respond and are sorry for the frustration you experienced. Our records show you booked services on 7/23 and cancelled on 8/11. On 8/15, our billing team received an alert that you disputed your deposit with your bank. At this point, there is nothing further we can do while the banks complete their investigation, which is based on the signed agreements and policies you accepted at booking. Once that process concludes, the bank will issue its final determination. We regret not being able to com... read more
I would like to take the opportunity to provide clarification on the documents I have provided for this complaint. During the verbal phone conversation prior to signing and providing our credit card for the deposit we noticed the 3-day cancellation that they are so adamant about enforcing. We discussed this at length with the sales person **** and he insisted we could cancel at anytime with a full refund. When he showed me the Bill of Lading (***) 72-hour cancelation information it made I believe we would be able to cancel w... read more
Business response:
We appreciate the opportunity to clarify this matter and are sorry for your frustration. The Bill of Lading (BOL) regulation you referenced applies only to licensed motor carriers that physically transport household goods. Coastal Moving Services is a licensed moving broker, not a motor carrier, and therefore this specific FMCSA regulation does not apply to our operations. As a broker, our role is to arrange and coordinate services through authorized motor carriers, not to issue or execute Bills of Lading.The cancellation po... read more
1. It was not made apparent to me that this company is a BROKER and does not handle the move for you. They provided information that I later learned they could not back, because they were not performing my move. Move dates/times and cost were all at the mercy of the final moving company, which I had no say over.2. I was given an extremely low-ball estimate. I made it clear to the *** who provided my estimate that I had simply no way of knowing how many boxes I was moving because I booked over a month in advance and had not b... read more
Business response:
We appreciate the opportunity to respond and are sorry for the frustration you experienced. Our records reflect that the last communication you had with our team was on 06/30, when we confirmed your pickup date and time. After that confirmation, there were no additional calls or messages to our customer service department before, during, or after your pickup for us to address any questions or concerns. We truly apologize for any inconvenience, but we are unable to assist or resolve matters that are not brought to our attenti... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 10:00 a.m.