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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
This had to have been one of the worst moving experiences of my life. Ill admit that was my stupidity not check bbb before signing but they have managed to make the rest of their reviews look GREAT. At no point did he tell me that they were a 3rd party company that coordinated and distinctly used language like when we move etc. They said they were coming on July 6th. I followed up multiple times leading up to the event on timeline and coastal could give me NOTHING. The company that actually moved my stuff called at 1 pm sayi... read more
Business response:
We are very sorry to hear about your experience and understand how frustrating this must have been. Our records reflect that the claims instructions were sent to you on 10/20 to assist with reporting and documenting any damages. Please review those instructions and submit the necessary information so the carriers claims department can process your case accordingly. We remain available if you need the claim form or contact information resent.
Worst moving experience ref Job Number C7216102, never told me they were brokers they were going to outsource the work to others and be at their mercy, and after giving me a 'direct cell phone # for issues, they would not answer calls. From start to finish marked by unprofessionalism, lack of communication, unexpected additional costs (a $6,000.49 move ballooned to $12,826.99 with an almost 100% detail inventory list provided, with quantities and sizes. Unreasonable payment mode at time of delivery (cash, or US Postal Money ... read more
Business response:
We are sorry to hear of your dissatisfaction. Coastal Moving Services is a licensed moving brokerage, and all services were coordinated through licensed carriers as disclosed in your estimate and contract.Please note that on October 25, 2024, you signed a settlement agreement with Coastal Moving Services to resolve this matter with a partial refund, which has been processed in accordance with that agreement.
I would leave no stars if I could. This company acts as a "broker", helping you find the best deals and connecting you to the movers so you don't have to do the legwork. What they do is lie and promise you one thing over the phone and then give you a nasty surprise by having you deal directly with the movers on the day of the move, incurring all the additional charges and work that Coastal Moving Services forgot to tell you or include about on the estimate. I moved from ** to ** with the estimate of $4500 for "full service" ... read more
Business response:
Were sorry to hear you were dissatisfied with your experience. Coastal Moving Services, LLC is a licensed household goods broker that provides estimated pricing based on the inventory provided at booking. Final costs are confirmed by the motor carrier at pickup after an in-person assessment, as outlined in our Terms and Conditions.
BEWARE do NOT use this moving company! I am highly disappointed! I was very specific about items in my move. ***** ****** gave me a quote. The moving ended up costing me DOUBLE the quote! The payments went directly to the subcontracted moving guys. They only took Zelle or Cash or money order. NO WAY to get any money back as they held my items hostage. Payments made to 3 DIFFERENT individuals. Many phone calls to ***** who would NOT call me back. THIS COMPANY should NOT be allowed to OPERATE!! CROOKS!!
Business response:
Were sorry to hear about your experience. Coastal Moving Services is a licensed moving brokerage we provide an estimate based on the inventory you give us and connect you with a licensed carrier. If additional items, space, or services are required at pickup, the carrier may adjust the price based on the actual volume and services provided. Carriers also determine their own accepted payment methods.We understand your frustration, but once a carrier is dispatched and services are rendered, final charges are set according to t... read more
This is a horror of a moving company! My partner and I moved from ** to ******* and was quoted a special deal of $2400. Upon arrival of the moving company after they came a day later then the day they told us they requested us to pay $1000 extra with a remaining balance of $1600. They arrived to ******* at 8pm! Then started counting each step from the garage to our apartment and requested another $350 which I told them h*** no . We had one nice man pack up our place while the other person slept in the truck .. smh crazy work... read more
Business response:
Thank you for sharing your experience. Were sorry for the delay and unexpected charges you encountered. As a booking agent, our estimates are based on the inventory provided, and any on-site adjustments or accessorial fees are assessed and collected by the carrier. For delivery issues, fees, or claims, please contact the carrier directly using the information in your paperwork.
if there was an option to give negative stars i would have definitely chosen that. this is by far the worst company i have ever worked with. these people are here just to rip off naive people who needs moving service. these people are basically an agent who contracts with customers and then pass that to different company and make money off of it leaving customer in total chaos. this company initially gave me a quote and when the actual moving company came in they told me they could not take all the stuffs that was mentioned ... read more
Business response:
Were sorry to hear about your experience. We strive to provide clear communication and support throughout the moving process. While we understand your concerns, our services and policies including the cancellation window are outlined in the initial agreement. We regret any inconvenience you encountered and appreciate your feedback as we continually work to improve our service.
When you need help after signing the contract, they will not help you. My husband had a heart attack and I need to change the moving date and I was told I can't change the date because we are past the three days after signing the contract. After requesting to speak to a supervisor about the matter I was told I couldn't speak to one because I was already told they couldn't help. I asked for the persons name and they would not give it to me. When I told them I would leave a review stating about this situation, they said no one... read more
Business response:
We are very sorry to hear about your experience. To clarify, a fee does apply when requesting to change a move date if the request is made less than 7 days prior to the scheduled pickup. In your case, the request was made 3 days before your move, which is why a $300 rescheduling fee was required. It was not that we could not accommodate the change, but rather that the fee was necessary due to adjustments in scheduling.We regret any frustration this caused and wish you and your family the best moving forward.
Buyer Beware. Do not use this company. They are not trustworthy or ethical as they don't screen the companies they farm out the actual move to. We were given a quote and then the final price was raised without consulting me since I was out of state by the company they contracted to do the move: ******************************* (i would give the owner negative stars if i could). Then they held our stuff hostage until we gave them cash for the remaining balance they came up without telling me ahead of time. The actual guys driv... read more
Business response:
Were sorry to hear about your experience. As outlined in our documentation, Coastal Moving Services is a booking agent that arranges services through licensed carriers, with final charges determined by the carrier based on the actual space and services required at pickup. We understand your frustration and regret that your move did not meet your expectations.
Do not work with these people. They mislead you every step of the way. They subcontract to a company in *********** called Loadrans who are worse. THe quote I was given was changed and I was upcharged twice. Noone does you a walk through before an estimate claiming this is a post covid policy. I was discouraged from buying the higher insurance because it would involve bringing in an appraiser. Then after taking a deposit from me never heard from them until the night before about pickup. The second company was worse and more ... read more
Business response:
Were sorry to hear about your experience. We want to note that all services are coordinated through licensed carriers, and pricing is always based on the actual space and services required at pickup, as outlined in the signed estimate and paperwork. Standard valuation coverage of $0.60 per pound per article applies unless additional insurance is purchased in advance. We regret that your move did not meet your expectations and understand how frustrating this must have been for you.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 10:00 a.m.