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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My experience, combined with a review of public consumer complaints and reviews, suggests a troubling pattern of conduct that potential customers should be aware of before booking.Issues reported by multiple consumers include:-Refusal to issue refunds even when no services were performed -Heavy reliance on non-refundable deposit language to deny refunds -Pressure to accept partial refunds only if a settlement or release is signed -Sudden changes to terms once a customer attempts to cancel -Communication stopping or becoming ... read more
Business response:
Thank you for the opportunity to respond. We respectfully disagree with the characterization presented and would like to clarify the facts specific to this file.Our records show that you booked services on 01/14, at which time you electronically signed the moving estimate and agreed to the cancellation policy clearly outlined in that document. Per the agreed terms, eligibility for a full refund ended on 01/17. On 01/26, we received your written request to cancel services, which was well outside the eligible window for a full... read more
If I could give zero stars, I would. While customer service was semi-helpful, the actual moving process was a ************ started with the movers showing up 6 hours late, forcing them to work until midnight. Despite most of our items being packed and ready, the price increased drastically from the original quote. To make matters worse, the helpers demanded a $200 tip eachan outrageous request given the service.We had an agreement to keep our belongings in storage until we found a home. Despite being in constant email commun... read more
Business response:
Thank you for sharing your concerns. We are sorry to hear that your experience did not meet your expectations.Coastal Moving Services is a licensed moving broker. Our role is to coordinate moving services with licensed and insured motor carriers based on the information provided at the time of booking. We do not perform the physical move or control on-site operations such as arrival times, packing, handling, tipping, storage logistics, or delivery scheduling.Pickup and delivery timeframes are provided as estimates, not guara... read more
Absolutely, terrible services and terrible communication. They increased my quote $3000 on the spot. Three days prior to that, they increased original quote. The broker wasnt informative enough. I gave one star, but for this a zero is more accurate.
Business response:
Were sorry to hear about your frustration and appreciate the opportunity to respond. Our estimates are based on the inventory provided at the time of booking, and any changes to the items or required space can result in pricing adjustments, which are reviewed prior to and again at pickup. We understand how stressful unexpected changes can feel and regret that this experience did not meet your expectations. Our team is always available to review documentation and address concerns directly, and we encourage you to contact us s... read more
If I could give a 1/2 star I would. This is a 3rd party billing company, and they are very nice and helpful in the beginning saying. They ask for the items you will be bringing with you knowing full well that the moving company that actually comes out will upcharge you. They were informed regarding a heavy table but did not indicate it also a television 75". they put 65". Upon speaking with **** I gave a deposit which we both agreed it was to be postdated. Check was cashed the next morning woke up at 3am to a fraud alert on ... read more
Business response:
Thank you for sharing your feedback. Were sorry to hear that your experience did not meet your expectations.Coastal Moving Services is a licensed moving broker, and this role is clearly disclosed during booking. Estimates are based on the inventory information provided, and any differences identified by the carrier at pickup may result in adjustments in accordance with standard industry regulations. Deposits are processed only after authorization and per the agreed terms.We regret any frustration related to communication and... read more
These people are scammers!!!! I cannot believe the level of disrespect and absolute garbage their company is!!!! I lost 1600 and everything I own because of them. No remorse or sorries. Nothing. They were a day late then demanded more money. Absolutely disgusting humans all around. Cost me my security deposit. Welcome to ******* 2600 short and none of your stuff to show for it.
Business response:
Were very sorry to hear how upset and frustrated you are, and we understand how stressful and emotional a moving situation can beespecially when expectations are not met.That said, we must respectfully clarify several points. Coastal Moving Services is a licensed moving broker, and our role is to arrange and coordinate services with a licensed motor carrier based on the information provided at booking. All estimates, payment terms, delivery windows, and potential for adjustment are disclosed in writing and acknowledged prior... read more
I am writing to formally complain about ***** ******, a quality assurance representative, who called me on January 5, 2026, around 9 AM (California time). Mr. ****** displayed highly unprofessional behavior and was demeaning while reviewing my moving list, which I had created with ****** a few days earlier.During our conversation, Mr. ****** mentioned furniture items that I do not own or need to move, and he insisted on charging me $800 to move a headboard for a full-size bed that easily breaks down. He stated, "Ma'am, I don... read more
Business response:
Thank you for bringing your concerns to our attention.We are very sorry to hear about your experience and sincerely apologize for any frustration or discomfort caused. The interaction you described does not reflect the level of professionalism and respect we expect from our team.Your feedback has been escalated internally and will be reviewed by the appropriate department. We take matters like this seriously and will address them accordingly.Regarding your cancellation, as outlined in the signed estimate, cancellations made ... read more
Hired them to do a move from Va to Fl gave them an inventory on the phone of items on 8/6/2025 they gave me a price 6183.00 when Cross country movers they hired to do the move came to pick up the items the driver said it would take more space in the truck and the price would go up to over 10000.00 so we took items out of the move which we needed and ended paying 7898.00 we would have cancelled but we had to be out of the home so they know that so they have you and you can't get another mover within the same day. I called to ... read more
Business response:
Thank you for bringing your concerns to our attention. We understand how stressful a long-distance move can be and regret that your experience did not meet your expectations. We would like to clarify that all estimates provided are based solely on the inventory information shared by the customer at the time of booking and are clearly disclosed as estimates, not guaranteed or flat-rate pricing. As outlined in the written agreement, pricing may change if the actual items presented at pickup require additional space, or if item... read more
Very high-pressure and uncomfortable sales tactics. They refused to provide a written estimate, wouldnt allow time to review it with my spouse, and insisted I stay on the phone or lose my date and discounts. The call ended when they demanded my credit card number without providing anything in writing. Major red flagsproceed with caution.
Business response:
Thank you for taking the time to share your feedback. Were genuinely sorry to hear that your experience felt uncomfortable or high-pressure, as that is not the impression or experience we strive to provide.Our goal is always to be transparent and give customers the opportunity to review all details in writing before making any decisions. Estimates are typically sent via email for review, and we never intend for anyone to feel rushed or pressured into providing payment information. If there was a breakdown in communication du... read more
I contacted Coastal moving and storage and discussed the particulars of an out of state move. I provided to the best of my ability a list of items to be moved and the initial price came to $8,000.00 based on Coastal calculation of 1298 Cubic feet. Prior to pick-up I realized that there were more items then my first estimate so I contacted Coastal. The new inventory price was revised to $11,300.07 with a new estimated cubic footage of 1627 cubic feet. 329 additional cubic feet for $3,300.07. This was higher than the $4.00 per... read more
Business response:
Thank you for your feedback. We appreciate the opportunity to respond and clarify.Your original estimate was prepared based on the inventory you provided and reflected an estimated space reservation at that time. Prior to pickup, you advised of additional items, and the inventory and estimated space were adjusted accordingly and reviewed with you.On the day of pickup, the carrier documented a substantially higher number of items collected than were listed on the revised inventory. As outlined in the estimate and required by ... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 10:00 a.m.