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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Total scam. When they came to pick up our stuff they immediately told us the price would be almost double what was quoted. They didnt even measure the cubic feet of our items, they just insisted that we needed to pay for more space. There was a confusing mix of different info relayed from multiple sources. When we refused to pay the extra fees they demanded, the middle man became angry and refused to talk to us. Dont get mixed up with them!!!
Business response:
Your estimate was based on the inventory provided at booking and reflects a space reservation, not a flat rate. Final cubic footage is confirmed at pickup by the carrier after a physical assessment, and any additional space required will result in a price adjustment, as outlined in your agreement.You were not obligated to proceed and chose to decline services at that time. We understand your frustration, but the process followed is standard in the moving industry.
Quoted a price. Three days before move quality assurance called to verify inventory and price doubled after covering the same inventory items.. On moving day we were tolls by the packer that the cubic feet had been incorrectly calculated and might go higher. Once truck was. Loaded we ere told we had gone over the estimate amount and the pick up charge would be higher. Upon our arrival the truck was two days late but there was some bad weather. In any case no one showed up to inlaid and unpack the truck. The driver made sever... read more
Business response:
Thank you for your feedback. Were sorry to hear you were dissatisfied with your experience and would like to clarify a few important points.Your estimate was based on the inventory provided at the time of booking, which included approximately 50 boxes to be packed. However, on the day of pickup, the carriers inventory reflected a total of 125 boxes/bins. This is a significant increase in volume and directly impacts the total cubic footage and overall cost of the move.Additionally, many of the items required dish pack boxes, ... read more
This is a complete scam and terrible business. I was charged a ridiculous amount to move a 3bd apartment. The movers notified me the day of my move they were double booked and would be there at 2pm. The movers did not show till 5:30pm. At that point I refused service due to the tardiness and neglect. The communication was terrible and the person (*****) who helped set up the move blocked my phone number and did not refund me.
Business response:
After a full review of your file, we must respectfully clarify that the information provided in your review is not accurate.Our records show that your move was properly scheduled and assigned, and while there may have been an adjusted arrival window, this does not constitute a cancellation or neglect of service. Delays can occur in the moving industry due to logistics, traffic, and prior jobs, which is also outlined in the terms agreed to at booking .Additionally, our documentation reflects that you chose to refuse services ... read more
This is a complete scam and terrible business. I was charged a ridiculous amount to move a 3bd apartment. The movers notified me the day of my move they were double booked and would be there at 2pm. The movers did not show till 5:30pm. At that point I refused service due to the tardiness and neglect. The communication was terrible and the person (*****) who helped set up the move blocked my phone number and did not refund me.
Business response:
After a full review of your file, we must respectfully clarify that the information provided in your review is not accurate.Our records show that your move was properly scheduled and assigned, and while there may have been an adjusted arrival window, this does not constitute a cancellation or neglect of service. Delays can occur in the moving industry due to logistics, traffic, and prior jobs, which is also outlined in the terms agreed to at booking .Additionally, our documentation reflects that you chose to refuse services ... read more
Total scam. When they came to pick up our stuff they immediately told us the price would be almost double what was quoted. They didnt even measure the cubic feet of our items, they just insisted that we needed to pay for more space. There was a confusing mix of different info relayed from multiple sources. When we refused to pay the extra fees they demanded, the middle man became angry and refused to talk to us. Dont get mixed up with them!!!
Business response:
Your estimate was based on the inventory provided at booking and reflects a space reservation, not a flat rate. Final cubic footage is confirmed at pickup by the carrier after a physical assessment, and any additional space required will result in a price adjustment, as outlined in your agreement.You were not obligated to proceed and chose to decline services at that time. We understand your frustration, but the process followed is standard in the moving industry.
I am submitting this complaint to document my extremely poor experience with Coastal Moving Services and to warn others considering using this company. Moving is already stressful, but this company made the process far worse.The day before pickup, I was given a scheduled window of 24 PM. However, the movers arrived at 10 AM the next morning, saying my move was their last job of the day. I work from home and was not prepared for their early arrival, but I allowed them to proceed. While they were finishing up, I was on a work ... read more
Business response:
Thank you for bringing your concerns to our attention. We understand that moving can be a stressful process, and we regret that your experience did not meet your expectations.Coastal Moving Services operates as a licensed moving broker, which means our role is to coordinate the move, prepare the estimate based on the inventory provided, and arrange transportation with a licensed and insured carrier. The motor carrier is responsible for the physical loading, transportation, and delivery of the shipment.Pickup and delivery sch... read more
I contracted with coastal movers to move from ****** ********** to ***********. This company is a total bait and switch. The 3rd party carrier they used to move me completely destroyed the baby gates we had, left garbage all over our house, and left a jug full of urine in our garage. They unchanged us for bulky items fees ******* and then charged us an additional ******* because they said their semi wouldnt fit on our street. Which is a complete falsehood. They also left some of our stuff at our previous home and didnt move ... read more
Business response:
Were sorry to hear that you are dissatisfied with your moving experience. Our goal is always to provide clear communication and help coordinate moves with licensed carriers who are expected to meet professional service standards.As a moving broker, Coastal Moving Services arranges transportation with third-party carriers who perform the physical moving services. Final charges can change if additional services are required at pickup or delivery, such as bulky items or access limitations, which are typically determined on site... read more
This is a broker for moving. Called and scheduled us with the worst moving company. Cross Country long distance movers. the main issue that we have was that the handling of our goods was not good. It appears that when items were shifted to another truck in mid route the handlers used no care whatsoever. Things were broken as though they had been dropped. Boxes were crushed and some were open. These employers should be fired. The settlement that was offered was $60, almost every item was broken.
Business response:
Were sorry to hear that you were unhappy with your experience. Coastal Moving Services works to coordinate moves with licensed and insured carriers, and we take feedback about service quality very seriously. Situations involving damage or handling concerns are understandably frustrating, and we regret that your move did not meet expectations.
I would give them a zero if possible. They quoted me 11 thousand dollars for an all inclusive move. They claimed I would just open the doors at both houses and they would do everything else. What a load of ****.The first thing they did was up the estimate from 11 thousand to 27 thousand. They did no accurately mark their boxes and had no idea where to place them at my new home. They arrived late to avoid having to unpack anything. Complained about the way my house was structured. I wound up spending move than 30 hours so far... read more
Business response:
Thank you for your feedback. Were sorry to hear that you were dissatisfied with your moving experience, as our goal is always to provide clear communication and professional service throughout the process.As outlined in the moving documentation, Coastal Moving Services operates as a licensed moving broker and provides estimates based on the inventory and services communicated at the time of booking. Final charges may be adjusted by the carrier at pickup if the actual volume of items, services requested, or conditions differ ... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 10:00 a.m.