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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Company ran by legitmate crooks. Price increases at every turn, several items damaged and broken upon delivery only to be ghosted by the entire "team" there when reaching out for the alleged 10k worth of coverage you get for the move. Not only did the price increase during the process; they also do not pay for any of your damaged items from transit. Do not trust these people! The biggest scam of a company I have ever seen in my life!
Business response:
Were sorry to hear about your experience. All moves include the standard valuation coverage outlined in the estimate and paperwork, and any claims for damages must be filed directly with the assigned carrier. We regret that you feel disappointed and want to assure you we follow the terms and policies provided in the signed documents.
On Sept. 8, 2025 we had a terrible and very deceptive experience with this company. We received a binding estimate dated Aug. 15, for $4,203.54. The company insisted on getting the estimate over the phone, in which items were described and listed in detail (63 items + 142 pieces contracted). Despite this, on the day of pickup, the 2nd party representatives (Golden Glove Movers) demanded an extremely increased quoted amount of over $6000 after looking through the house. We were coerced into depositing a HIGH amount of $1750 d... read more
Business response:
Thank you for sharing your concerns regarding Job No. C7322742. We regret that your relocation did not meet your expectations.Your booking was based on the inventory provided, with space reserved and priced by cubic footage. As noted in your estimate, final charges can change if the actual items, dimensions, or packing requirements differ from what was initially reserved. Bulky or non-stackable items can increase cubic footage even when the number of pieces seems similar, and we regret if this was not explained clearly. On 0... read more
DO NOT HIRE THEM:I contacted Coastal Moving Services for an urgent, last-minute cross-country move. During the initial consultation with customer representative ******* *****, I was explicitly promised a crew of five movers and a 26-foot truck, to arrive by the end of that day or the following morning.When I explained that the existing moving crew was not completing the project, and therefore I could not provide a detailed inventory of items to be moved, Mr. ***** stated, "Just tell me the ten largest things you might think ... read more
Business response:
We are sorry to hear of your frustration. Coastal Moving Services is a licensed booking agent, and estimates are based on the inventory provided at booking. Final truck size, crew count, and charges are determined by the assigned carrier at pickup, unless ************************** is purchased.We regret if our representative gave the impression that details like inventory, truck size, or crew number were guaranteed. Any cost increase reflected the actual space required once your items were assessed onsite.
I hired this moving company and when the movers came they would do nothing till I resigned another agreement because they could not do the move. I f I cancelled all the money I paid so far which was half would be forfeited. I did sign and have them do it. Then it took them three months to deliver my stuff. On top of that they called me on the day they want to deliver and expect payment before hand. Sorry after eight promises to deliver I will do it upon delivery per the contract. That was not good enough they left and then c... read more
Business response:
We are sorry to hear how dissatisfied you were with your relocation. Coastal Moving Services is a licensed booking agent, and the assigned carrier determines final charges, delivery scheduling, and payment requirements. While delays and redelivery fees are outlined under DOT regulations, we regret the confusion and stress this caused.We are also concerned to hear you felt disrespected in your communications. That is not the level of professionalism we expect, and your feedback will be reviewed internally.
This was a horrible moving company. I started off with $2,365.00. By the time I got to my move, they wanted $3,500.00. They never came out, and I paid $975.00 for the deposit. I get none of my money back from the deposit. Im pissed!!!
Business response:
We are sorry to hear of your frustration and want to take a moment to clarify the details of your reservation.Your initial estimate was for 784 cubic feet based on an inventory of 66 items and a scheduled pickup window of September 1920. During a follow-up call with our office prior to your pickup, you increased your inventory to a total of 125 items, which represented nearly a 50% increase in what had been originally reserved. Naturally, this required additional space and resulted in a higher overall cost. You chose not to ... read more
DO NOT USE THIS COMPANY! When I first called to get a quote the person that was helping me quoted me a little over $3,000. And when he inquired about my items he was changing my description from me saying Large to him saying Small. I also had to put down $1,200 to hold my "Spot". I was also never informed that they would keep my deposit if I ever cancelled. Well a few days before my move another person called to get my full inventory and my quote was $8,800! And when I informed him that I forgot to include my mattress and bo... read more
Business response:
We want to take the time to carefully respond to your concerns and clarify what occurred with your reservation.You booked services with us on August 11 for a pickup scheduled on September 2021. That initial estimate reflected an inventory of 68 items with a space reservation of approximately 448 cubic feet. A few days before pickup, during a routine follow-up call, you updated your inventory to a total of 214 items. This significant increase raised your estimated space requirement to about ***** cubic feet, which is why the ... read more
Do not use. They are very deceptive in their practices, not forthcoming. Once they sub out your move, there are extra charges they do not disclose.
Business response:
Were sorry you felt misled. Coastal Moving Services is a licensed broker, and while the assigned carrier performs the transport, all possible additional chargessuch as for extra cubic footage, long carry, stairs, or special packingare clearly outlined in the moving estimate you received at the time of booking. We regret if this wasnt fully explained during your experience and will use your feedback to strengthen communication and clarity going forward.
I was originally quoted around $5500 for my move from CA to **. I asked if the price could go higher. I was speaking with **** ***** who told me that unless I add a jacuzzi to my list, the price will stay the same. Then about 3 days before my move, a different employee called to review the list. It was the same, but this time he charged me $705.99 more, and raised the total to $6888.84. Then it was moving day. Now the bill came to almost $10,000!!! I called the company to complain about the new total and this was their respo... read more
Business response:
We are sorry to hear about your frustration and the delays youve experienced. As outlined in the signed estimate and paperwork, final charges are determined at pickup based on the actual space and services required, and delivery timelines are estimated based on mileage and your First Available Delivery Date rather than a guaranteed date, unless the ************* is purchased for an expedited delivery. We regret that the communication you received left you dissatisfied and will be reviewing this internally.
Expect the charge to go up since the price quote was underside. I could live with that. I was told our items would be kept in a climate controlled space in ********. It stayed in ****** in a warehouse. By the time we got everything the boxes were mangled and falling apart from heat. Staff were polite and worked hard but they were not movers, just dumpers. So if you're going to pay close to the same amount in the end, go with professional movers...and when you tell them a delivery date, you find out after the fact that would ... read more
Business response:
We are sorry to hear of your disappointment with the process and the condition of your items upon delivery. As outlined in the estimate and bill of lading, storage and delivery timelines are coordinated by the carrier, and the First Available Delivery Date represents the earliest date you are able to receive your shipment, not a guaranteed delivery date. While we are glad to hear the staff were polite, we regret that the overall experience did not meet your expectations.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 10:00 a.m.