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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
From the very first interaction, everything that **** ***** said during the sales process was a bold-faced LIE. We were told all our belongings would be insured, and instead on pick up day, we were forced to sign a document saying the company was not liable for anything that breaks and if we wanted to add insurance, it would be an extra $6,000. We were told Coastal Moving Services did not use third party companies and that all our belongings would stay on the truck it was loaded onto at our pickup destination. Instead, a thi... read more
Business response:
We are very sorry to hear about your experience and the frustration this move caused you and your husband. Coastal Moving Services is a licensed broker, which means our role is to arrange and coordinate the move with a licensed motor carrier. We regret if this was not made clear to you during the booking process.Insurance and additional coverage options are offered by the assigned carrier, and while basic valuation is included, any supplemental coverage is optional and not mandatory. We also want to clarify that shuttle serv... read more
Called to get a free quote as advertised. ****** ******** provided me my quote and I told him I was going to compare a few different quotes and would call him back if and when I wanted to move forward. He proceeded to call me 10+ times over the next couple days. Finally I answered and told him I would be going with a different company. He rudely told me to beware of low quotes and then hung up on me mid sentence.
Business response:
Thank you for bringing this to our attention. Were very sorry to hear about your experience. While its our job to provide accurate estimates and follow up with potential clients, it should always be done respectfully and without pressure. Repeated calls and an abrupt response are not reflective of the professionalism we expect from our team.We appreciate you letting us know so we can address this internally and ensure it doesnt happen again. Even if you chose another company, you deserved courteous communication from start t... read more
I am writing to state the issues I have had in moving. It looks like the movers threw my TV in the air and it broke the front off, haven't had time to go through everything to see what else has been broken. The sales person changed my sofa to a sofa recliner (which turned into a chair) which changed the price of my move, so I had to throw away my couch to afford the move. When the movers came they said I had more stuff and charged me an additional ******. Then when they were delivering they said they couldn't get the truck t... read more
RUN DONT WALK AWAY FROM THIS BUSINESS!! The worst moving experience ever. They talk a smooth game on the phone but thats where it ends. They didnt come thru on a single commitment or promise. It took over a month to get our stuff!! Look for other companies stay away. Horrible!!!
If I could leave a negative Star I would. They are the worst if youre considering DONT even waste your time. The customer service is terrible theyre disrespectful and rude. Ive never been so mistreated in my life like this before. I experienced several staff members hanging up in my face when calling for assistance to retrieve my belongings. AVOID this company at all costs.
Business response:
We are very sorry to hear about your experience and the frustration you felt when reaching out to us. That is not the standard of service we strive to provide, and we take your feedback seriously. We would like the opportunity to look further into what happened and make it right. Please reach out to our customer care team directly so we can assist you in resolving this matter.
This company is a complete rip off, they through out estimate amounts which will get you on the hook and then once carrier comes out the actual cost is increased by thousands of dollars. Stay away from them and especially stay away from ******.
Business response:
Were sorry to hear that you feel misled and frustrated with your experience. Our estimates are based on the inventory provided at the time of booking and are calculated in cubic feet, which is standard in the moving industry. If the actual space needed at pick up differs due to bulky or additional items, the carrier is required to adjust the cost accordingly.That said, no customer should ever feel pressured or disrespected, and we take your concerns about your interaction with ****** seriously. We will review this matter int... read more
Terrible company. Keep telling me that need 1-7 bussiness days to get my stuff from the scheduled date. Then said it also might not be here after 7 bussiness days. Guess who chose this company will need to sleep on the floor for a month.
Business response:
We are very sorry to hear about your frustration and we sincerely apologize for the inconvenience youve experienced. We understand how stressful it can be to be without your belongings during a move.Our estimates and agreements explain that delivery windows are based on distance, logistics, and federal regulations governing driver hours. While we strive to deliver as quickly as possible, in some cases the full delivery spread may be required to ensure safety and compliance.That said, we never want a customer to feel unsuppor... read more
THIS IS THE WORST EXPERIENCE WITH SERVICE I HAVE EVER HAD!!! This company is costing us thousands extra expenses. As we speak we are waiting for our furniture!!! Costing me thousands for ******* I don't even know where to start. 1. THIS IT NOT A MOVING COMPANY - they only book the job and hire third party to do the move so right there = so much room for miscommunication btw all parties. I had a very bad feeling as soon as I paid the $1600 deposit. All ****** was talking about was how and when to pay the balance - after we al... read more
Business response:
We are truly sorry for the stress and extra costs your move has caused. Coastal Moving Services is a licensed broker, and while our role is to coordinate with a licensed carrier, we should have been clearer about that from the start. Same-day delivery is never guaranteed unless booked as a premium service, and we regret that you were assured otherwise.Our estimates are based on the inventory provided, but if the carrier determines more space is needed at pickup, costs can increase. We understand how upsetting this is when yo... read more
Don't do it. The sales person, *****, LIED through his teeth. They came 6 hours late to start the move and once they loaded up the tuck, they told me it was going to cost $32,000!!!!! I had them unload everything and now it's sitting in my garage and I have to find someone else to come move us. They are pocketing he $7,500 deposit. They also were supposed to store it for a few months. I was told it would cost $800-$1000 a month and then, once they laded up the truck, it was going to cost over $4000 a month. Thank God the guy... read more
Business response:
We appreciate the opportunity to address your concerns. Your initial estimate was prepared based on the information you provided regarding the items to be moved, required space, and requested services. On the day of pick-up, the crew determined that significantly more space and additional services were needed to accommodate your shipment.In an effort to assist, extensive discounts totaling $8,500 were applied jointly between our company and the carrier. These adjustments were made to help bring the cost closer to your origin... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,932 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 10:00 a.m.