This profile has been claimed by the business owner or representative.
Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Coastal Moving Services is a scam and a network of lies and deceptions they will contract with you for one price ($2,441)to do a move out of state from ***** to ******* , then do a second deal with another moving company that comes in with their own prices of an extra ($3,111) to do the same moving job I just paid Coastal Moving for. When I refused to pay these bogus new fees the second company contradicted everything Coastal quoted and refused to take all my belongings. Whats crazy is Coastal Moving Services claims to suppo... read more
Business response:
Were very sorry for the frustration this move caused, especially given the trust you placed in us. Coastal Moving Services is a licensed broker, and while your $2,441 estimate was based on the inventory provided, carriers may adjust pricing onsite if more space or services are required.We regret that this was not made clearer and that you felt blindsided by the carriers charges and unsupported when trying to reach your representative. We respect your service and take your feedback seriously as we work to improve transparency... read more
Wish we would have seen these reviews before we booked, because we agree, the ************** company we have had the unpleasure of working with. Originally told us pick up on the 1st, delivery likely the 3rd. Granted, the 4th was a holiday so although we werent thrilled we didnt have our stuff by then, we at least could understand. Fast forward to the 5th and they told us 1-7 business days. Again, not happy but trying to be patient. Told us on on the 7th that our stuff would be leaving on the 9th and be delivered to our apar... read more
Business response:
Thank you for bringing this matter to our attention. We take all customer concerns seriously and are committed to resolving any issues in a fair and timely manner.Unfortunately, we have no record under the name or email address associated with this complaint in our system, and we are therefore unable to locate the file in question at this time.To assist further, we kindly ask you to contact our customer service department directly with the full name, email address, or job number (if available) used when booking the move. Thi... read more
We hired Coastal Moving Services for a household move from *******, ** to ******, **. We were quoted for 500 cu ft of items based on a phone inventory. We were told someone would come before the move to confirm the estimate in person, but that never happened.On move day, the movers claimed we needed ******** cu ft more than double the original estimate and tried to raise the price significantly. We refused to proceed and requested a refund.Coastal then claimed we had signed a contract on July 2. We had never seen the contrac... read more
Business response:
Thank you for taking the time to express your concerns. We appreciate the opportunity to respond and clarify the services that were rendered and the terms agreed to at the time of booking.**** booked moving services with Coastal Moving Services on July 2, 2025, for a scheduled move date of July 9, 2025. At the time of booking, **** electronically signed both the Moving Estimate and the Credit Card Authorization Form. These documents are timestamped and include an IP address associated with a location near *******, **, valida... read more
Do NOT consider Coastal Moving Services for your move. Extremely poor customer service and is dishonest/shady about costs. I got quote estimates for my cross country move from over a dozen moving companies and went with Coastal because they provided the cheapest estimate. I was moving a 10x10x10 storage unit (1000cu ft max) from MD to **. ***** ******* gave me the final estimated quote of 350cu ft for $3900. I sent the exact dimensions of and a photo of everything that is in the storage unit and SPECIFICALLY asked if everyth... read more
Business response:
Were very sorry to hear about the frustration and financial strain this move caused. Coastal Moving Services is a licensed broker, and while your initial $3,900 estimate was based on the inventory provided, the carrier confirmed a higher volume onsite, which is why the final cost increased. We regret that this was not made clearer from the start and that you felt misled by the assurances given.Its also concerning that your follow-up messages went unanswered and that communication during the process was inconsistent. Were gla... read more
I had a bad experience with this business. They are essentially a third party that talks to a moving company instead of you. Basically, they take a bunch of money from you to call someone else to move your stuff. They lied to me about the time it would take to move, they waaaaaay undersold the quote for moving to get me scheduled and get my down payment. They did not contact me once for updates, delays, issues, etc. My moving truck was "missing" for two weeks and I got 0 calls, I had to do all the calling to get any informat... read more
Business response:
Were very sorry to hear about your experience. Coastal Moving Services is a licensed broker, which means we arrange your move with a licensed carrier, but we understand how frustrating it feels when that isnt made clear upfront.We regret that your quote felt misleading, that you didnt receive proactive updates, and that you were left doing all the follow-up yourself. Your feedback makes it clear we need to strengthen both transparency and communication, and we take it seriously as we work to improve.
Robbers through and through. Combative when I cancelled their service. Called us and called us liars for our reason for cancelling. The most unbelievable negative experience I've ever had with a business. Charged are credit card 2 days after we cancelled and we cancelled within 20 minutes of our negotiations. Remember the old saying "if it's to good to be true your getting screwed". And they are trying their hardest to s**** us and take our money. BUYER BEWARE!!!!!
Business response:
We are sorry to hear how negative your experience felt and want to provide some clarity regarding the refund process. When a cancellation request is received after a card has already been charged, we must allow that charge to fully complete before a refund can be initiated through our billing system. This is a standard banking requirement and not an attempt to withhold your funds.In your case, the cancellation was processed correctly, and on 07/07 you were fully refunded.We regret that this process left you feeling frustrate... read more
BEWARE STAY AWAY FROM COASTAL MOVING SERVICES First time trying to use a moving company and probably will be the last. Coastal Moving Services has introduced me into this moving scam business that I had no clue was a thing.I was given a estimate of $4000 to move a two bedroom apartment, that didn't sound too bad but I needed time to figure stuff out but this guy from Coastal that I was talking to was being so aggressive trying to make me book them. I should of known something was off but I needed to move so I booked them, th... read more
Business response:
We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
After having received my downpayment of $1,200. The Company had supposed to have scheduled and was to provide moving van and crew on date agreed upon, which was a Saturday, but did not appear for the move and no phone call was made to notify me of any changes. Company *** states that since their movers had reached out to move my home a day ahead of the agreed upon date, and I was unable to comply, that my downpayment was forfeit and that I would not be able to recover those funds. Asking why the crew did not provide me with ... read more
DO NOT USE Coastal Moving Services LLC. They do not deliver on the sales agreement signed. They will work with you as a broker option to get sales, and say they are going to respond throughout the process. As soon as the agreement is outlined and signed, the following will occur from my experience.1. Review of the additional value protection is not discussed, and the team will communicate that you already have insurance coverage for .60 per item, which is per box. 2. Sales *** will disappear upon the day of pick-up, and all ... read more
Business response:
We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,934 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 3:00 p.m.