This profile has been claimed by the business owner or representative.
Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Do not use this company. Do not trust ****** Reviews. Read every bad review below and avoid this from happening to you. It just happened to me last week and it's the same stories as every negative one on here. We sent them home and we lost over 2k in a deposit. It's an unbelievable scam.
Business response:
Were sorry to hear about your experience and the frustration of losing your deposit. Coastal Moving Services is a licensed broker, and as outlined in the signed estimate, deposits are refundable only if cancellation is requested within 72 hours of booking. After that period, the deposit is used to cover the administrative and coordination work that begins immediately on your file.
I would give less than one star if it were possible.
Business response:
Were sorry to hear that your experience left you feeling this dissatisfied. We take feedback like this seriously and regret that we did not meet your expectations. Your concerns will be reviewed so we can continue improving the service we provide.
We contracted with Coastal in Feb for them to move our stuff from ** to **. We were called three days before our move date of May 24 to review our inventory. All of our items were in a 1500cuft storage unit. I realized during the review call, that our initial estimate was less than 1500cuft and was given a new estimate and paid an increased amount to cover the entire 1500cuft. My pick up date was changed to May 25 on May 23. Thats when I was notified which company would be doing the move. I was called by the driver from ****... read more
Business response:
Were very sorry for the stress and hardship this move has caused. As a licensed broker, Coastal coordinated your relocation with Cross Country Movers, who added charges onsite for additional space and bulky items. While carriers are permitted to make these adjustments, we understand your frustration with both the costs and the lack of responsiveness.Your delivery has exceeded the 30-business-day window, which is unacceptable. Claims for lost or damaged items must be filed directly with the carrier, but our team will help gui... read more
Avoid Coastal Moving at all costs.Our experience with this company was nothing short of a nightmare. The estimate we were given in our contract was so far off that when the mover arrived, they demanded $3,600 more than our contracted amountand outright refused to honor the volume we had already agreed to. When we tried to get clarity on the price difference, the mover stormed off, telling us our broker was terrible and that we should find someone else to move us.We immediately contacted Coastal Movings broker, who at first s... read more
Business response:
Were very sorry to hear about the challenges you faced with your move. Coastal Moving Services is a licensed broker, and while estimates are based on the inventory provided, carriers may adjust charges onsite if the actual space required exceeds the reservation. That said, no customer should feel abandoned or unsupported during the process.We regret the delays in delivery, the inconsistent communication, and the frustration you experienced with customer service. Your feedback makes it clear we need to strengthen both transpa... read more
I have been trying to sell my home for the past year. I have taken it off the market to do some improvements. When I called and asked for a refund of my 2K I was told that I could not get a refund. So basically, they are keeping my money. It is unclear when I will be able to move or even IF I will be able to. I needed these funds to help with my home improvement. The very rude agent was argumentative and talked down to me. I know they are going to come back and say that it was CLEARLY in the fine print no refund. But I had n... read more
Business response:
Thank you for your feedback. We understand your frustration and are sorry to hear about your current situation.Services were booked on June 17, 2024, and per our agreement, deposits are fully refundable within 72 hours of booking. After that time, the deposit becomes non-refundable. Your cancellation request was made over a year after booking, well beyond the cancellation window.While we are unable to issue a refund, your deposit remains on file and can be applied toward a future move. We also regret that your experience wit... read more
Would leave 0 stars if I could. ***** this company at all cost! .They were orginally supposed to pick up our stuff on 7/14/25 and drop off our stuff at our destination by 7/28-7/30. The company did not show on 7/14/25 and when we called them to figure out what was going on they said that the pick up date was actually 7/15/25 and acknolwedged it was their error for the mix up in pick up dates. They also said that the 7/28-7/30 drop off date was completly unrealistic despite the person who gave us the quote reassuring us multi... read more
Business response:
Were very sorry to hear about the difficulties you faced. Coastal Moving Services is a licensed broker, and while our estimates are based on the inventory provided at booking, carriers may adjust costs onsite if the actual cubic footage differs. We regret that this felt like a bait and switch, especially since you removed items and still saw an increase.We also apologize for the scheduling confusion and for any unprofessional communication you encountered. Your feedback makes it clear we need to improve both accuracy in sett... read more
Do not use Coastal Moving! They are just a third party company that hires the worst local contractors to move your stuff. I wish I could put negative stars. Absolutely terrible moving experience, the company they sent lost multiple boxes of mine and after contacting them multiple times all I was told was call back next week, thats when you can actually get someone on the phone. I was told 3 times to just call again next week and theyll look! A whole month passes and they still cant find any of my stuff and told me to just su... read more
Business response:
Were very sorry to hear about your experience and the frustration of having boxes lost and items damaged. Coastal Moving Services is a licensed broker, and while the assigned carrier is responsible for the physical handling of your belongings, we understand how upsetting it is to feel unsupported when following up.Claims for lost or damaged items must be filed directly with the carrier, and by law the basic coverage is $0.60 per pound per article unless additional coverage is purchased. We recognize how inadequate this can f... read more
Our move was scheduled for Sunday, July 6, 2025. I received a call on Saturday to verify pick-up for Sunday. I received a call late morning on Sunday saying the truck would not arrive until Monday. We were scheduled to leave early morning on Monday. I was told we did not have to be present to load the truck as long as someone was present. I explained we would not be able to make payment at time of pick-up and I was told they would work with us.The truck did arrive on Monday and loaded. However, the driver demanded payment pr... read more
Business response:
Were very sorry to hear about the difficulties and frustration you faced during your move. Coastal Moving Services is a licensed broker, and while carriers require payment before loading and unloading as a standard DOT-regulated policy, we regret that you were told otherwise during scheduling.We also understand how upsetting it was to be charged a waiting fee when you had already explained your home would not be accessible until after closing. That should have been communicated and coordinated more clearly to avoid unnecessa... read more
First, Coastal Moving is only a broker, so the actual trucking portion is handled by other companies. This, of course, facilitates immediate logistical problems when trying to address any issues that may arise. My experience was horrendous from both sides. I made a down payment only after finding negative reviews about final pricing far exceeding initial quotes. I called and spoke with a Coastal Moving representative after seeing all the bad reviews and was assured that such an occurrence was actually rare, and I would have ... read more
Business response:
Were very sorry to hear about the experience you had. As a licensed broker, Coastal Moving Services coordinates moves with vetted carriers, but we understand how frustrating it is when pricing increases significantly despite you providing an accurate inventory. While carriers are permitted to adjust costs if they determine more space is needed, the kind of increase you described understandably feels unreasonable.We also regret the long delay in delivery and the lack of services you expected upon arrival. You should never hav... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,934 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 3:00 p.m.