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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Dodged a bullet with this one. Guy on the phone sounded irritated I was calling for a quote, then they literally hung up on me. After 1 minute of research online it looks like these guys are scamming people. Use anyone else.
Business response:
Were very sorry to hear about your interaction. No one should ever feel dismissed or disrespected when reaching out for information, and hanging up on a caller is unacceptable. We will be reviewing this internally to ensure our team handles every inquiry with professionalism and courtesy. Thank you for bringing this to our attention.
Setting up the move was easy but they charged me around $2600 MORE than what they quoted. I even rented a UHAUL and spent $1k on my own moving stuff months before they arrived. I paid around $2500 to reserve my spot months in advance. As soon as the moving truck showed up the driver very quickly walked through my home stating it would cost significantly more than the quote I was given. The driver stated that they charged differently than the person at Coastal (*** ****) told me they charge. Conveniently Mr. *** **** would no... read more
Business response:
We are sorry to hear about your experience and the concerns regarding pricing and damages. We understand how frustrating this must have been and appreciate you bringing it to our attention.
Horrible mislead, 7/5/25 ******* answers he sounded so nice beware. Moving a small apartment from ******-******* given a quote of $2245 I agreed. ******* said "there would be boxes available for $10.00 extra if needed" I didn't worry about needing boxes He said everything would be good to go and could haul up to 30 boxes. Well the big day comes LoadRams 0 star shows up. No habla English!!! Now I'm in ******* my son is in ****** they said "no way can we move this for that much money ?? we need another $1200 I flipped they sai... read more
Business response:
Thank you for sharing your experience. Were truly sorry to hear about the stress and frustration youve endured throughout your move, and we deeply regret that your expectations were not met.We want to assure you that we are currently reviewing your file in full detail and have requested all related documentation from the assigned carrier. Our team will be reaching out to you directly to work toward a fair and appropriate resolution.Your concerns are important to us, and we appreciate your patience as we take the necessary st... read more
this company was very misleading as the numerous times customer service spoke with me they never once told me that they were a moving broker and that another business or businesses would handle our move. customer service provided different information to me and my other moving partners every single time. we were given different dates and time frames that were deceptive as well as the price increased multiple times even when we were extraordinarily descriptive with our belonging list. once my belongings were picked up no one ... read more
Business response:
Thank you for sharing your experience. While were glad the movers themselves were efficient and careful, we understand your frustration with the lack of transparency and consistency in communication. Coastal Moving Services is a licensed broker, which means we coordinate and assign a vetted carrier to perform the physical move, but we should have explained this more clearly.Price changes occur when additional space is required for bulky or added items, which is standard in the industry, though we understand how frustrating i... read more
A Nightmare Move with an Unethical, Disrespectful Company_Coastal Moving Service This relocation was one of the most damaging, deceitful, and emotionally taxing experiences of my life. I was quoted an estimate of roughly $4,000. In the end, I paid more than $8,000and not by choice. The team claimed the truck couldn't hold our belongings, despite having detailed photos and a complete inventory well in advance. Their planning was careless, their communication dishonest, and their professionalism nonexistent.Halfway through the... read more
Business response:
We are deeply sorry to hear how devastating this experience was for you and your family. Moving is stressful enough, and it should never have caused the emotional, physical, and financial strain you described. We understand the impact this had on your health and peace of mind, and we regret that our service left you feeling disregarded rather than supported. Your feedback will be taken seriously as we continue working to improve communication, planning, and accountability.
Utter disappointment! *****, who handled my order, assured me that my belongings would be delivered by July 16. Based on that promise, he scheduled a pickup for July 3. On that day, their logistics partner, ************, sent a truck that parked over 100 feet away from my home and demanded an additional fee due to the distance. At no point was I informed of such a charge beforehand. Although I offered to move the furniture closer myself, the driver refused to help and insisted on payment. Under pressure and with limited opti... read more
Business response:
Were very sorry for the stress this move caused. While long-carry charges are outlined in the estimate, we regret if this wasnt explained clearly before pickup. Delivery dates listed are the first available date, not a guarantee, and we apologize for the confusion. We are also concerned by the unprofessional behavior you described and will review this with the carrier. For your damaged coffee table, claims are filed directly with the carrier, and our team can help guide you. Your feedback is important, and well use it to imp... read more
The services were terrible and I think this "company" is running a ******* started with the initial call where I provided an inventory of goods to move. I was given a very reasonable quote so I made arrangements for an 1800 mile move. They said I would receive a call to confirm when the movers would arrive for the load. I didn't receive a call. Instead, I had to make several calls to find out when they would be at the house. When they arrived, they did a walk-thru to confirm what was going on the truck. They informed me that... read more
Business response:
Were very sorry to hear how frustrating this experience has been for you. Coastal Moving Services is a licensed broker, and our estimates are based on the inventory provided at booking. If larger items are missing from the list, carriers are permitted to adjust space and cost onsite, though we understand how upsetting this feels when you believe everything was disclosed.Delivery timeframes are based on your first available date and the carriers routing logistics, not guaranteed day-to-day transit times. Consolidation at a wa... read more
DO NOT USE THIS COMPANY!! I cannot stress that enough. My story is EXACTLY like every other story I see here. They have a very well rehearsed system in which you end up paying double than your original quote. There are a lot of players in their game and everyone is a part of it from your original sales person all the way down to the truck drivers and movers that are contracted out. They are all part of the game and they play it well. They actually lie about how much cubic feet ur items take up knowing that the customer would... read more
Business response:
Were sorry to hear that your experience left you feeling misled. Coastal Moving Services is a licensed broker, and our estimates are based on the inventory provided at booking, calculated in cubic feet using standard industry measurements. If the carrier determines onsite that additional space is required, costs can increase, but this should always be explained transparently.We regret that you felt the process was deceptive and will use your feedback to continue improving communication and clarity so customers better underst... read more
Terrible company gave me a quote then overcharged me when i called back i was told it was a estimate not a quote. I was told exact numbers which would be due the day i called then the exact numbers for the day of pick up and exact numbers for the day of delivery. When movers arrived they had no idea what they were therr to move even though coastal movers had a list and i moved less stuff than i was quoted and the price went up over a thousand dollars.
Business response:
Were very sorry to hear about your experience. Our estimates are based on the inventory provided at booking and are calculated by cubic footage, which means the final cost is confirmed by the carrier at pickup once items are physically assessed. We understand how upsetting it is to feel overcharged, especially when you moved fewer items than expected. We regret the frustration this caused and will use your feedback to improve communication and accuracy throughout the process.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,934 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 3:00 p.m.