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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
RUN AWAY FROM THIS COMPANY! CROSS THE COUNTRY WITH YOUR BELONGINGS ON YOUR CAR IS BETTER THEAN HIRING THEM. We had contracted Coastal Moving with a confirmed pickup date of April 11th. However, to our surprise, the movers arrived one day early, on April 10th, without prior notice or approval. This premature arrival forced us into a highly stressful situation. Our move was not ready for pickup on the 10th as we had made arrangements specifically based on the agreed date of the 11th.We immediately contacted Coastal Moving to s... read more
Business response:
We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
SCAM!!!!!! I was deceived and didn't realize that I had to buy everything and handle everything on my own. They are merely loading your boxes onto a truck and delivering it to you. They intended to charge me $300 for two full-size box springs. About a week after I made the deposit and more than a month before my moving date, I chose to cancel my request because it was going to cost significantly more than what I was initially quoted, and it just wasn't worth it. I inquired about a refund of some kind, but they completely ign... read more
Business response:
We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
They do bait and switch. Set you up with services for one amount, then, because THEY did not put items on the list, up your amount that needs to be paid. For me, it went from 2k to 3k. NOW, they will not contact me back, this means that if they do not contact me, they will have stolen my deposit.STAY AWAY!!!
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.
I am livid. They quoted me one price and doubled it. All they cared about was payment. After they booked the move I kept getting the run around about pick up dates and times and they never returned calls. I had to keep calling. My boxes arrived all beat up. They broke a very expensive antique vase. I am sick over this! Never use them.
Business response:
Thank you for sharing your feedback. We are very sorry to hear about your experience and the issues youve described. We understand how upsetting this situation must be and take your concerns seriously.After reviewing our records, we do not show any calls or messages from you at the time of pickup or delivery requesting assistance while the crew was onsite. We encourage our customers to contact us immediately in those moments so we can work to resolve concerns in real time.We would still like the opportunity to address this w... read more
SCAM !!!!!!A bit over 2 weeks ago we moved from ******** to *******. Months before I called this company and the lady I spoke with was super nice, however once we made the arrangements everything went down hill badly. They had me walk around my home naming all my furniture I had to move. Once the day came and they pulled up to my house the Game was on! The main guy came in while the others waited out by the truck that had tags on it from **********! That should have told me something was wrong right there. Anyway he looked a... read more
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.
The Four Horsemen of the Apocalypse: War, Famine, Disease, and Coastal Moving Services. Please, for the love of all that is holy, do not contact--let alone hire--these unethical yahoos. The salespirate I spoke with had me give him a rundown of my house's inventory. I did so, noting exact specifications of several large items. For example, I gave measurements for two large, l-shaped corner desks and a large bookcase. When the quote came through, I saw that two 'desks medium' and one 'bookcase medium' had been recorded. The pr... read more
Business response:
Thank you for taking the time to share your feedback. We understand that moving can be a highly stressful experience, and we regret that your expectations were not met.While we acknowledge your dissatisfaction, we would like to clarify that we provided services based on the inventory and information given at the time of booking. As a broker, we coordinate moves using standard industry tools and item categories, which is why we always emphasize that estimates are based on the details provided by the client and are subject to ... read more
Do not use!!!!! After a very detailed walk thru of my house they quoted and contracted me for an $11,000 long distance move. When the movers they booked showed up, they said itll be $25k!!! They said this company is such a scam and so this all the time. Customer serviced offered me nothing. I sent the movers home and have filed a fraudulent complaint with my bank to get my deposit back
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.
Wish I could give a lower than 1-star rating. These people are NOT movers. They are BROKERS with other moving companies and just charge an extra $1,500 fee for making a phone call you can make on your own. Its so shady what they do- and the company the broker with is cash only, so it doesnt matter if they break and lose all your items, youll never see a ***** of your money! AVOID!
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
I give them a " 0". It's a scam!! Do not use this company. They promised everything on the phone but don't deliver. I actually thought my belongings were stolen. I was ready to file a police report. Come to find out they are not a moving company. My belongings were held hostage in a warehouse. They past me off to several third parties. In which I had no clue who I was dealing with or where my belongings were. Each one would ask for more money. By the time I did get my belongings I had payed over triple the estimate. When I a... read more
Business response:
We want to assure you that we have remained in consistent contact with you in an effort to reach a fair resolution. As part of that process, we even worked directly with the assigned carrier on your behalf and successfully secured a refund for yousomething that was not required, but was done as a gesture of goodwill and advocacy.Our goal has always been to resolve this situation as professionally and amicably as possible, and we appreciate your patience as weve worked through it together.If you have any further questions or ... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,935 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 3:00 p.m.