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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
If I could give negative stars, I would. DO NOT USE THIS COMPANY. It is a brokerage that completely scams people. My mother passed away and her spouse has to move back to **. She spoke to a guy named ***** on the phone who took advantage of the situation. He told her all these wonderful things and said that they would make two stops, take all her things, and quoted her a price. The movers come and they are trying to get MORE money out of my step mother. ****, the *******, was rude and disrespectful to my step mother and aunt... read more
Business response:
Thank you for your feedback. We are sorry to hear about your experience and extend our condolences to your family during this difficult time.We would like to clarify that Coastal Moving Services operates as a licensed moving broker, and all termsincluding pricing structure and service detailsare outlined in the estimate provided at the time of booking. Any adjustments are based on the actual services and inventory at pickup, which is standard within the industry.We understand your frustration and regret that this experience ... read more
Beware, this is a bait and switch broker. They agree to a low ball estimate to provide service and, in the end we paid 2 and a half times more. They are just a broker and each company that comes after has their hands out for more money. Our original estimate was $9,600 and in the end we paid approx. $23,000.00. No setup on the delivery as promised. The truck driver hired a homeless man and another that rented a U-haul that had to leave early to return his truck. The homeless man (who was very nice) also had to return to his ... read more
Business response:
Were sorry to hear about your experience and appreciate you bringing this to our attention.Coastal Moving Services is a licensed moving broker, meaning we provide estimated pricing based on the inventory provided at the time of booking, while the assigned carrier completes the physical move and determines final charges based on actual space, services, and conditions at pickup and delivery. That said, we take concerns like yours very seriouslyespecially regarding pricing, service quality, and the conduct of the moving crew.Wh... read more
Beware, this is a bait and switch broker. They agree to a low ball estimate to provide service and, in the end we paid 2 and a half times more. They are just a broker and each company that comes after has their hands out for more money. Our original estimate was $9,600 and in the end we paid approx. $23,000.00. No setup on the delivery as promised. The truck driver hired a homeless man and another that rented a U-haul that had to leave early to return his truck. The homeless man (who was very nice) also had to return to his ... read more
Business response:
Were sorry to hear about your experience and appreciate you bringing this to our attention.Coastal Moving Services is a licensed moving broker, meaning we provide estimated pricing based on the inventory provided at the time of booking, while the assigned carrier completes the physical move and determines final charges based on actual space, services, and conditions at pickup and delivery. That said, we take concerns like yours very seriouslyespecially regarding pricing, service quality, and the conduct of the moving crew.Wh... read more
Over charged me COMPLETLEY. They informed me that the move would be 3k off the bat and then made me pay 1683$ for some sort of deposit. I was then told the price was completely different which confused me. I called MULTIPLE times where my stuff was to be told from the crew that picked up my stuff that it would take 4-5 business days to get to the destination. I was lied to. Customer support told me 12 business days instead. I then found out when the crew arrived to drop my stuff off, that three of my items were missing, a bo... read more
Business response:
Thank you for your feedback. Were sorry to hear about your experience and understand your frustration.Coastal Moving Services is a licensed moving broker, and the pricing provided at booking is an estimate based on the inventory given at that time. Final costs are determined by the carrier at pickup after a physical inspection. Delivery timeframes are also estimated windows, not guarantees, as outlined in your agreement.Regarding missing items, the carrier is responsible for handling and transporting your belongings, and all... read more
Over charged me COMPLETLEY. They informed me that the move would be 3k off the bat and then made me pay 1683$ for some sort of deposit. I was then told the price was completely different which confused me. I called MULTIPLE times where my stuff was to be told from the crew that picked up my stuff that it would take 4-5 business days to get to the destination. I was lied to. Customer support told me 12 business days instead. I then found out when the crew arrived to drop my stuff off, that three of my items were missing, a bo... read more
Business response:
Thank you for your feedback. Were sorry to hear about your experience and understand your frustration.Coastal Moving Services is a licensed moving broker, and the pricing provided at booking is an estimate based on the inventory given at that time. Final costs are determined by the carrier at pickup after a physical inspection. Delivery timeframes are also estimated windows, not guarantees, as outlined in your agreement.Regarding missing items, the carrier is responsible for handling and transporting your belongings, and all... read more
Quoted a price. Three days before move quality assurance called to verify inventory and price doubled after covering the same inventory items.. On moving day we were tolls by the packer that the cubic feet had been incorrectly calculated and might go higher. Once truck was. Loaded we ere told we had gone over the estimate amount and the pick up charge would be higher. Upon our arrival the truck was two days late but there was some bad weather. In any case no one showed up to inlaid and unpack the truck. The driver made sever... read more
Business response:
Thank you for your feedback. Were sorry to hear you were dissatisfied with your experience and would like to clarify a few important points.Your estimate was based on the inventory provided at the time of booking, which included approximately 50 boxes to be packed. However, on the day of pickup, the carriers inventory reflected a total of 125 boxes/bins. This is a significant increase in volume and directly impacts the total cubic footage and overall cost of the move.Additionally, many of the items required dish pack boxes, ... read more
Total scam. When they came to pick up our stuff they immediately told us the price would be almost double what was quoted. They didnt even measure the cubic feet of our items, they just insisted that we needed to pay for more space. There was a confusing mix of different info relayed from multiple sources. When we refused to pay the extra fees they demanded, the middle man became angry and refused to talk to us. Dont get mixed up with them!!!
Business response:
Your estimate was based on the inventory provided at booking and reflects a space reservation, not a flat rate. Final cubic footage is confirmed at pickup by the carrier after a physical assessment, and any additional space required will result in a price adjustment, as outlined in your agreement.You were not obligated to proceed and chose to decline services at that time. We understand your frustration, but the process followed is standard in the moving industry.
Quoted a price. Three days before move quality assurance called to verify inventory and price doubled after covering the same inventory items.. On moving day we were tolls by the packer that the cubic feet had been incorrectly calculated and might go higher. Once truck was. Loaded we ere told we had gone over the estimate amount and the pick up charge would be higher. Upon our arrival the truck was two days late but there was some bad weather. In any case no one showed up to inlaid and unpack the truck. The driver made sever... read more
Business response:
Thank you for your feedback. Were sorry to hear you were dissatisfied with your experience and would like to clarify a few important points.Your estimate was based on the inventory provided at the time of booking, which included approximately 50 boxes to be packed. However, on the day of pickup, the carriers inventory reflected a total of 125 boxes/bins. This is a significant increase in volume and directly impacts the total cubic footage and overall cost of the move.Additionally, many of the items required dish pack boxes, ... read more
This is a complete scam and terrible business. I was charged a ridiculous amount to move a 3bd apartment. The movers notified me the day of my move they were double booked and would be there at 2pm. The movers did not show till 5:30pm. At that point I refused service due to the tardiness and neglect. The communication was terrible and the person (*****) who helped set up the move blocked my phone number and did not refund me.
Business response:
After a full review of your file, we must respectfully clarify that the information provided in your review is not accurate.Our records show that your move was properly scheduled and assigned, and while there may have been an adjusted arrival window, this does not constitute a cancellation or neglect of service. Delays can occur in the moving industry due to logistics, traffic, and prior jobs, which is also outlined in the terms agreed to at booking .Additionally, our documentation reflects that you chose to refuse services ... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 9:00 a.m.