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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I'm taken aback at how unprofessional these people are. I was looking around trying to get different quotes from movers, and after I missed a phone call (BUT THEN I SENT A COURTESY TEXT saying I wasn't interested, because I decided to go with uhaul) I received this message: "I am sending this message as a courtesy, we must have spoken recently I was assigned as your Logistics Coordinator for your move. I am a businessman of the highest regard, I have been doing this for over 10 years. I ask for the same courtesy I give out, ... read more
Business response:
We sincerely apologize for this interaction and have addressed this directly with your assigned represenative. It is important to note that we do not condone any unprofessional behavior by our staff or our movers. We would liek to offer you a 25% discount if you do decided to use our services. We appriciate your feedback to better improve our services.
My girlfriend and I were scammed out of $950 on a deposit from *** to ***. Multiple attempts to cancel within 12 hours of ordering, long wait times on hold, rude and contradicting customer service agents, lied to and told I will receive a refund weeks out. I do NOT recommend COASTAL MOVING SERVICES. Not sure how they're still able to hold an LLC with these business practices.
Business response:
What you state is untrue and unfair to the values of our company. After billing received your cancellation request you were refunded your full deposit of $970 Immediately. You were even sent a receipt. We would attach it here if there was an option to for others to see. We are sending a copy of it directly to the BBB as well as you are stating false statements.
We were lied to plain and simple. We were given a quote for what would be the equivalent of a two bedroom apartment and we have a 2400 square-foot house. They told us they would come out, pack up all of our stuff, load it, take it to ********. What a neglected to say is that some of those costs approximately $6000 was not included in the quote. But they also forgot to tell me is that its a broker situation and all of my belongings will take 10 business days to get to my house in ********. They drove 3 1/2 hours back to *****... read more
Business response:
We appreciate you taking the time to share your experience, and we sincerely regret any inconvenience you've encountered. We strive to provide exceptional service, and it's disheartening to hear about your negative encounter. We take all customer feedback seriously and investigate each case thoroughly. The notes on your file show that you required a full packing services that was not originally on your estimate and had additional items. You went through a quality assurance call as well and did not mention needeing packing or... read more
This company has the worst customer service I have ever experienced. Not only is the customer service poor, but they are also running an illegitimate business. I am okay with mistakes happening However, with that HAS to come with a level of accountability. I was given an estimate based off of items that DID NOT get loaded unto the truck. (With the exception of my bed). (Note I was not present when they arrived.) I reminded ***************************** that my TVs were shipped in my vehicle, therefore they didn't have to wor... read more
Business response:
We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and have investigated the issues you've raised. On the day of pick up when your storage unit was opened it was completly filled to capacity. The notes on your file stated you were unsure of what exactly was in your unit and provided us with an guesstamate of inventory items. This calculated to 300cf. Since your storage unit was ... read more
I am extremely disappointed with Coastal Moving Services. Despite providing detailed information about our move, including photos and descriptions of the stairs and entryway, we were assured by *********************** that the quoted flat fee of $2,260.61 would cover all aspects of the move. However, on the day of the move, the movers demanded an additional $890.99 for stair-related fees, which was never mentioned beforehand and directly contradicted the assurances we received. This lack of transparency and breach of trust i... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your move. We take customer feedback seriously and strive to address concerns promptly. Any additional services that would be required at the time of pickuo or delivery are outlined in our agreement that we sent over to you for review. If there are multiple flights of stairs that require additional labor and therefore additional fees would have to be added. Please review the below clause from the signed agreement that was provided to you. Also looking closer... read more
We, too, got scammed. Were promised they had their own trucks. We wer told they would not be moved off the trucks. We provided a video of all our belongings, pictures, and a excel inventory to them to get the quote. 3 days prior to pickup, they called and talked through the inventory, where my wife talked about what was in each room. They then quoted another $6K. We only had 3 days before we had to close on our house and get our belongings out, so we had no choice but to stay the course.On the day of the move, a VDMD company... read more
Business response:
Thank you for your feedback. We take customer feedback seriously and what you are stating it not the full story. You fail to mention that during your quality assurance call you added an extensive amount of addiitonal items which is why your original estimated quote was adjusted. The purpose of the quality assurance calls is to ensure that there are no surprises on the day of pick up and to make sure the inventory list is accurate and no last minute adjustments need to be made. A majority of clients will book services with a ... read more
I was in the middle of a work shift and my wife was scammed by the rep about who they were as a company. This is a brokerage and not an actual moving company and when I asked if the price was set and nothing would change he said rest assured this is the exact price throughout the whole move if we keep the same amount of boxes nothing will increase. I said that was the only way I would sign and after I went back to work my partner and I proceeded with him and he told her that it could now change. I called within 5 minutes of ... read more
Business response:
Sir, we just received the email from you stating that you would like to cancel for a refund yesterday 5/1/2024. You have already been issued a check for your full deposit in the amount of $853.00. There is a 10% fee in our cancellation policy but we have waived that for you due to your circumstances. We apoligize but we were only just made aware of the cancellation less than 24 hours ago. This review is very unfair to the values of our company.Regrettably, you labeled us as a scam, which does not align with the actual intera... read more
d that they are only a broker, had the worst experience ever with scheduling and charges
Business response:
We appreciate you taking the time to share your concerns. We sincerely apologize that you seemed to have over looked we were a broker. We do not hide this fact whatsoever and have been in constant contact with you and your husband. We agree there were small communication lapses due to not having the correct contact numbers and the pick up crew experienced a delay on arrival but still arrived within the two day window that was assigned fo rhte pick up to take place. We take customer feedback seriously and It`s important to us... read more
I was ******* by **** ******* and Coastal Moving Solutions. He lied and said they don’t use a 3rd party company. “Luxury Logistics” shows up in an Enterprise Truck. Original quote was $1600. Paid $790 to CMS. When the drivers got to my route 8 hours late Luxury Logistics told me that I have to pay $2000. That is almost $1000 more. I was ******* and was not able to call the office. **** ******* was zero help as the original booking agent. This is a business ****. DO NOT USE!
Business response:
We appreciate you taking the time to share your experience, and we sincerely regret any inconvenience you've encountered. We strive to provide exceptional service, and it's disheartening to hear about your negative encounter. We take all customer feedback seriously and investigate each case thoroughly. However, it's important to note that we do not condone any unprofessional behavior by our third-party movers. We apologize for any lapses in service and would like to address your concerns promptly. In regards to the truck tha... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,939 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open on Monday at 9:00 a.m.