Coastal Moving Services

4.2

Movers
Boca Raton, FL

About this business

Transportation Services Movers

Location details

5455 N Federal Hwy O, Boca Raton, FL, 33487, United States

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Weekday	Schedule	Status
Mon	9:00 a.m. to 5:00 p.m.
Tue	9:00 a.m. to 5:00 p.m.
Wed	9:00 a.m. to 5:00 p.m.
Thu	9:00 a.m. to 5:00 p.m.
Fri	9:00 a.m. to 5:00 p.m.
Sat	10:00 a.m. to 3:00 p.m.
Sun	Closed

4.22,939 reviews

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Josette C

2 years ago

If I could leave zero stars, I would. I started off with a nice guy named ********************* who promised me Coastal Moving Services would be able to complete my move from Georgia to **** in a two day period. The price was decent and I thought I was all set. Fast forward to the day prior to my move. The truck driver called me and told me he would be there to load the truck the next day, just as we had discussed. I wanted to make sure one last time that they would deliver to my residence in **** the following day. This is ... read more

Business response:

Thank you for your feedback. We take customer feedback seriously and have looked into the circumstance you stated occured. Your relocation was going a total of 739 miles and no where on your file did it state that you required a next day delivery. The **************************** labor laws state that labors can only drive upto 500 miles a day upto 8 hours a day. A two day delivery would be possible and is considered a PGS service meaning premium guaranteed delivery service at an additional cost. We received notification tha... read more

Lillie W

2 years ago

I recently hired Coastal Moving Services and Unlimited Moving and Storage for my relocation from Florida to New Jersey, and the experience was nothing short of a nightmare. From start to finish, the level of incompetence and disregard for customer satisfaction was appalling. Firstly, during the pickup of my belongings on March 22, I was astounded to find myself practically doing the movers' job. Instead of receiving the professional service I paid for, I was essentially forced to assist in the disassembly, packing, moving, a... read more

Business response:

We appreciate you taking the time to share your experience, and we sincerely regret any inconvenience you`ve encountered. We strive to provide exceptional service, and it`s disheartening to hear about your negative encounter. We take all customer feedback seriously and investigate each case thoroughly. However, it`s important to note that we do not condone any unprofessional behavior by our third-party movers. We apologize for any lapses in service and would like to address your concerns promptly. The assigned motor carrier,... read more

Natalie C

2 years ago

DO NOT USE! Use KERB Moving instead and speak to *** (213) *******. Tell him I sent ya Move from ********** to ******** 2/28/2024 I spoke to a ******************* (salesman "bait guy") that quoted me $1962 and I was using 300sq ft.So I put down payment of $881.53 deposit 3/5/2024 Monday3/25 I tt **** ****************** team "switch guy") and after telling him I removed a couch and 2 sofa chairs and Since I'm moving to ******** too hot to workout outside , I wanted to add my peloton bike.He told me my total is now $5245.23. *... read more

Business response:

We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted. We also have been trying to reach you and have been unable to leave voicemails. We will be issuing you a full... read more

ingrid F

2 years ago

We contacted Coastal Moving Services on 2/23/24 after reading glowing reviews online at birdeye.com Clearly fake. It started with *********************. Our son was moving from OR to ** and he needed his possessions by March 10th. ****** quickly confirmed they had a driver available who would deliver by March 10th. We discussed our inventory and ****** concluded that we needed 300 cu ft and quoted us $2600 all included. A deposit of $1266 was paid, leaving a remaining balance of $1398.51. On pick up day 2 Russian guys with n... read more

Business response:

This review in very unfair to the values of our company. Regrettably, ypur feedback does not align with the actual interaction you had with our company. Our company was in constant communication with you through this entore process. On the day of pick up you required an additional 171cf due to addiitonal items being added. You had the opportunity to stay at your orginal space reservation of 300cf. This conversation was discussed with you while the crew was on site with you and one of our customer ******************** represe... read more

Prudencio R

2 years ago

I paid for my daughter and her husband to move from **********. to **********, **. I spoke with a guy named ***********************. The original contract was for $2,863. I paid a $1,200 deposit. After a phone call from **** to my daughter prior pickup, the quote went up due to volume increase by $800. I paid $300 more at that time. When the movers arrived, they said I had to pay $2,181 again due to volume. When they delivered they said I had to pay another $2,181 for the items to be delivered. So the original price went fro... read more

Business response:

Thank you for your feedback. The paperowrk from pick up shows that your daughter tendered additional items then what was on the original estimate. A total of 850cf. The only thing that was adjust was the price for the space that was utilized which effects the 13% fuel surcharge. Nothing else additional was charged. We do not see any calls after the time of pick up to notify us that there was conflict on the situatuon or we would have addressed the concerns immediatly.

Danielle M

2 years ago

I just recently put a deposit on a move for out of state. I was told I was able to get my deposit back. They never mentioned how much time I had to cancel. Moving Date was June 24. March 7th it was confirmed. Today March 11 2024 I had called to cancel I was no longer in need of services and they told me through email that I passed the window of receiving my deposit back. I think that is u exceptable and Im tired of these businesses getting over on people. Its really not justified.

Business response:

Thank you for your feedback. Looking into your file you were sent a credit card authroization form , a estimate and a Bill of Lading in which all 3 documents were signed off on in agreement. The cancellation policy is on all 3 documents right in the beginning of each page. We apoligize that you over looked that clause but we do our best to make sure every client is able to see the policies in order to avoid this type of complaint. This is why it is on the beginning of each page.

Angela H

2 years ago

Warning! They just want your money and will lie and tell you anything until it's too late. The movers showed up at 1pm (4 hours late) knowing we had a 4.5 hour drive. Their billing office confirm they take cash, money order or venmo so I downloaded the app then they said their boss won't let me use venmo because it's disputable. Then they said because my desks here glass (they were given this information ahead of time) they could not stack them so because I used a little more space in the truck that was not being used (they ... read more

Business response:

We regret any inconvenience you experienced with your planned move and sincerely apologize for the miscommunication. We take customer feedback seriously and are investigating the issues raised. Our team strives for transparency, and we are committed to resolving any discrepancies promptly. Our team will be reaching out to you to discuss this matter tomorrow and are committed to finding a resolution for you.