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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I am so disappointed with the quality of service received by this company and would not recommend it to anyone. The movers showed up a day late with someone else's items on the truck. When I initially contacted coastal to obtain the quote, I was asked to provide a list of the items that needed to be move. I gave a detail list (beds, boxes, wash/dryer etc.), but was given a quote for a smaller space, which means I had to pay extra per square foot for exceeding that space. The space would have never accommodated all of the ite... read more
Business response:
We appreciate you taking the time to share your experience, and we sincerely regret any inconvenience you've encountered. We strive to provide exceptional service, and it's disheartening to hear about your negative encounter. We take all customer feedback seriously and investigate each case thoroughly. However, it's important to note that we do not condone any unprofessional behavior by our third-party movers. We apologize for any lapses in service and would like to address your concerns promptly and would like to offer you ... read more
Lets start this review by saying we had to throw away half the stuff we were quoted only to pay $1.5 thousand more, for only to receive our stuff 11 days later when we asked for three day delivery on arrival half our stuff was broken so we had to spend more money on to replace the stuff that was broken. Absolute nightmare company to deal with. DO NOT RECOMMEND.
Business response:
Thank you for reaching out , we are not locating a file with the information you provided. We do have a file but it was never finalized and we never processed any sort of payment. Please make sure you are contacting the correct company.
Extremely poor communicators that do not adhere to their own terms. If you want details on what happened:1) 24 hours before the identified 2 days, they are supposed to let you know a more concrete pick up window (like, 12-4 on x day). No one did and I had to call them multiple times and get an answer.2) We made sure everything was ready and waited, and waited, and waited... no one showed up. Again, I call multiple times, only for someone to call me 3 hours after the window they gave me to tell me that they won't make it that... read more
Business response:
We apologize for any inconvenience you experienced during your move. Our team is committed to providing transparent and accurate information, and we regret any miscommunication that *** have occurred. We take customer feedback seriously and will investigate the issues you raised to ensure a smoother experience for future clients. Your file shows that you had selected a two-day pick-up window for 6/2 or 6/3. We were initially informed of the pick-up ETA for 6/2 between 12 and 4. After you called customer service, we reached o... read more
The driver called me the day he was supposed to be there to say he was 15 hours out of ******** and wanted to do the moving at 9pm. I said no to that. Called next day and gave me the most outrageous quote to just pack mostly boxes. They refused to refund my deposit . I know these guys, who didnt speak or understand English very well, anyway they charged me almost $2000 to move 3 miles and I only had boxes . They grossly overcharged me and would not let me cancel and demanded I pay them in cash BEFORE they even loaded anythin... read more
Business response:
Thank you for reaching out and allowing us to clarify this matter. Your pickup in ******* was always set up for a two day pick up window of 5/29 or 5/30. The crew contacted you anticipating to arrive on the 29th but do to a delay confirmed with you that they would be arriving the following day on the 30th. This is a perfect example as to why we require a two day pick up window, in case there are unforeseen delays. The crew arrived around 1pm mst.and it was communicated to you that you had additional space that would be neede... read more
Horribly rude and pushy salesman. ***** was condescending when I asked questions about the moving process to begin with. Then the minute he mentioned the deposit he began to be extremely pushy, even suggested I borrow from a friend's credit card to pay right then and there, which was absolutely absurd. Had to tell the man over 5 times that I was not ready to pay the deposit at that moment and I was just shopping prices. I actually had to explicitly tell him to stop asking me for him leave it alone. Horrible service and preda... read more
Business response:
Apologies, but we are not locating any information in our system with your information.
The pickup window was Saturday/Sunday so of course we got Sunday. Everything went smoothly with pickup but once they left (it was a 3.5hr drive) they texted they were 3hrs away after Id made it to the destination. We then learned they had to switch crews. When they arrived they were clearly not on any time crunch and took 3hrs to unload 2 rooms worth of furniture. The kitchen table was broken (which they pointed out and told us to put on the inventory sheet), but the worst is that they DONT wrap the furniture. I have never s... read more
Business response:
Thank you for your feedback. Your pickup dates were scheduled for either the 25th or the 26th. The finalized pickup date depends on several factors, including your location, the number of other shipments scheduled for those dates, the crews' completion time from the previous day, weather, and traffic conditions. The end of May, June, and July is one of the busiest times in the moving industry due to school closures and the start of summer. If you required a different pickup window, we could have accommodated that if we had k... read more
Bad experience ever with this company I told the guy ***** that I trusted him now I'm forever damaged I'll never trust another moving company, so he gained my trust I made the deposit to lock in the $ 1749 for our move we did change our move from the 13th of May to the 10th of May the date came and they failed to tell us that the moving truck broke down we called over a dozen times trying to figure out what the heck was going on so after the inconvenience of the truck breaking down we requested our money back oh that's not g... read more
Business response:
Thank you for reaching out and allowing us to provide clarification of the actual events.Regarding your relocation, you were assigned a crew to pick up your shioment on 5/10. On 5/09 we were notified last minute their truck broke down and would not make it in time. We quickly reassigned another crew in the ********** area and even took $200 from your original deposit of $824 to pay this new crew to reach you on short notice. Unfortunately, this crew was also unable to get to your location in time. We explained the situation ... read more
Estimate of household goods was gravely underestimated. Evaluator was supposed to complete a virtual tour of the entire home, but did not include items in the garage. Which of course made me exceed my allotted weight. Additionally, I requested a semi, 18 wheeler to move my items. Contractor who arrived at my home with a 26 Foot box truck. He immediately realized that all of my household goods were not going to fit in 26 Foot truck. Coastal Moving Services wanted me to pay additional money to have another truck come to my hom... read more
Business response:
Thank you for reaching out and allowing us to clarify the actual events that occurred with your relocation. On the day of pick up, our crew arrived with a 26ft truck and had another truck on standby. This was explained to you by numerous representatives. Your initial estimate was for a space reservation that would fit in one truck. However, during the walkthrough on pick-up day, we found many additional items not listed on the original estimate, as well as large, bulky items requiring special handling. To assist with the unf... read more
Not good at all. Moved from ***** to ****. Started out with 3200 than 4490 at the end when the actual movers arrived it was 7300. No phone calls returned or email answered. Also had missing items. Bad company and false advertising. Not recommended at all.
Business response:
Thank you for reaching out. This review is surprising and we appreciate the opportunity to provide clarification.Upon reviewing your file, it appears that you initially had a quote for 583 cubic feet. However, you added an additional 181 cubic feet when you included additional items to your inventory before your pickup. It's important to note that adding items would naturally change the cost of your estimate, and you agreed to the new estimate.Since your pickup on 4/12, there has been no other communication from you. We want... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,939 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open on Monday at 9:00 a.m.