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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I am ****** *****, sadly a customer of this company. They make up dates and blame you for their logistics. always on their benefit and to my detriment... I do not recommend!I wanted to be there make sure nothing gets lost/misplaced/stolen on delivery but I will not even be in the country when that happens...1st of all, My estimate went to around Double what I was initially quoted. I was initially told that as long as I requested my delivery 7 days ahead, it would be delivered.I am currently moving out the country. I called i... read more
Business response:
Were sorry for the frustration you experienced and understand how stressful it can be when delivery timing and communication dont go as expected.Coastal Moving Services is a licensed household-goods broker that arranges and coordinates moves through licensed motor carriers. Delivery scheduling and routing are handled by the carrier within the standard delivery window noted in your estimate. While we share updates as soon as they are provided to us, we do not control the carriers specific routes or timing.We also apologize if... read more
Review Title: Unreliable, Unresponsive, and Deeply Disappointing Experience If I could give zero stars, I would. My experience with Cross Country Movers and Coastal Moving Company was defined by repeated delays, complete lack of communication, and zero ***************** delivery was pushed back again and again with no notice or explanation. Calls went unanswered for days, and when I did manage to reach someone, I was met with vague assurances that never materialized into action. I was promised updates that never came, and de... read more
Business response:
Were very sorry to hear about your experience and sincerely regret the frustration caused by the delays and lack of communication you encountered. We understand how stressful moving across the country can be, and we apologize that your experience did not reflect the level of service we aim to provide. Coastal Moving Services is a licensed household-goods broker, responsible for coordinating and arranging moves through licensed carriers such as Cross Country Movers, who handle the physical transportation. While we dont perfor... read more
I'm giving this service 1 star because you can't give them 0 stars. Don't use them! They only lie when their lips move.Coastal made great promises, but they farm out the work. The contractor that actually did the work promised many things that were not true. The actual driver and helper were nice guys and did a good job. However, because of the unexpected costs due to the dishonesty of the office in making the reservations, my wife and I are left renting a U-Haul truck to complete the move because we refused to go along with... read more
Business response:
We appreciate the opportunity to respond and are sorry for your frustration. Coastal Moving Services is a licensed household-goods broker, which means we coordinate and arrange moving services through licensed motor carriers rather than performing the moves ourselves. This is clearly outlined in the estimate and agreements provided at booking.All pricing is based on the inventory and information provided by the customer, and final charges are confirmed by the carrier at pickup after they physically assess the shipment. We un... read more
We advise against using Coastal Moving Services! They are not movers. They are middlemen, between the customer and the movers.The salesman we talked with to prepare for the move required a 50% deposit. He was initially extremely courteous and regularly called as our move date approached.Once our salesman had the deposit, which was his fee, he disappeared. We could never get in contact with him again - NEVER. No calls to him were ever returned again.However, as a last item before disappearing, he arranged to have a call with ... read more
Business response:
We appreciate the opportunity to respond and are sorry for the frustration you experienced. Our records show you booked services on 7/23 and cancelled on 8/11. On 8/15, our billing team received an alert that you disputed your deposit with your bank. At this point, there is nothing further we can do while the banks complete their investigation, which is based on the signed agreements and policies you accepted at booking. Once that process concludes, the bank will issue its final determination. We regret not being able to com... read more
I would like to take the opportunity to provide clarification on the documents I have provided for this complaint. During the verbal phone conversation prior to signing and providing our credit card for the deposit we noticed the 3-day cancellation that they are so adamant about enforcing. We discussed this at length with the sales person **** and he insisted we could cancel at anytime with a full refund. When he showed me the Bill of Lading (***) 72-hour cancelation information it made I believe we would be able to cancel w... read more
Business response:
We appreciate the opportunity to clarify this matter and are sorry for your frustration. The Bill of Lading (BOL) regulation you referenced applies only to licensed motor carriers that physically transport household goods. Coastal Moving Services is a licensed moving broker, not a motor carrier, and therefore this specific FMCSA regulation does not apply to our operations. As a broker, our role is to arrange and coordinate services through authorized motor carriers, not to issue or execute Bills of Lading.The cancellation po... read more
1. It was not made apparent to me that this company is a BROKER and does not handle the move for you. They provided information that I later learned they could not back, because they were not performing my move. Move dates/times and cost were all at the mercy of the final moving company, which I had no say over.2. I was given an extremely low-ball estimate. I made it clear to the *** who provided my estimate that I had simply no way of knowing how many boxes I was moving because I booked over a month in advance and had not b... read more
Business response:
We appreciate the opportunity to respond and are sorry for the frustration you experienced. Our records reflect that the last communication you had with our team was on 06/30, when we confirmed your pickup date and time. After that confirmation, there were no additional calls or messages to our customer service department before, during, or after your pickup for us to address any questions or concerns. We truly apologize for any inconvenience, but we are unable to assist or resolve matters that are not brought to our attenti... read more
This had to have been one of the worst moving experiences of my life. Ill admit that was my stupidity not check bbb before signing but they have managed to make the rest of their reviews look GREAT. At no point did he tell me that they were a 3rd party company that coordinated and distinctly used language like when we move etc. They said they were coming on July 6th. I followed up multiple times leading up to the event on timeline and coastal could give me NOTHING. The company that actually moved my stuff called at 1 pm sayi... read more
Business response:
We are very sorry to hear about your experience and understand how frustrating this must have been. Our records reflect that the claims instructions were sent to you on 10/20 to assist with reporting and documenting any damages. Please review those instructions and submit the necessary information so the carriers claims department can process your case accordingly. We remain available if you need the claim form or contact information resent.
Worst moving experience ref Job Number C7216102, never told me they were brokers they were going to outsource the work to others and be at their mercy, and after giving me a 'direct cell phone # for issues, they would not answer calls. From start to finish marked by unprofessionalism, lack of communication, unexpected additional costs (a $6,000.49 move ballooned to $12,826.99 with an almost 100% detail inventory list provided, with quantities and sizes. Unreasonable payment mode at time of delivery (cash, or US Postal Money ... read more
Business response:
We are sorry to hear of your dissatisfaction. Coastal Moving Services is a licensed moving brokerage, and all services were coordinated through licensed carriers as disclosed in your estimate and contract.Please note that on October 25, 2024, you signed a settlement agreement with Coastal Moving Services to resolve this matter with a partial refund, which has been processed in accordance with that agreement.
I would leave no stars if I could. This company acts as a "broker", helping you find the best deals and connecting you to the movers so you don't have to do the legwork. What they do is lie and promise you one thing over the phone and then give you a nasty surprise by having you deal directly with the movers on the day of the move, incurring all the additional charges and work that Coastal Moving Services forgot to tell you or include about on the estimate. I moved from ** to ** with the estimate of $4500 for "full service" ... read more
Business response:
Were sorry to hear you were dissatisfied with your experience. Coastal Moving Services, LLC is a licensed household goods broker that provides estimated pricing based on the inventory provided at booking. Final costs are confirmed by the motor carrier at pickup after an in-person assessment, as outlined in our Terms and Conditions.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 5:00 p.m.