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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
BEWARE do NOT use this moving company! I am highly disappointed! I was very specific about items in my move. ***** ****** gave me a quote. The moving ended up costing me DOUBLE the quote! The payments went directly to the subcontracted moving guys. They only took Zelle or Cash or money order. NO WAY to get any money back as they held my items hostage. Payments made to 3 DIFFERENT individuals. Many phone calls to ***** who would NOT call me back. THIS COMPANY should NOT be allowed to OPERATE!! CROOKS!!
Business response:
Were sorry to hear about your experience. Coastal Moving Services is a licensed moving brokerage we provide an estimate based on the inventory you give us and connect you with a licensed carrier. If additional items, space, or services are required at pickup, the carrier may adjust the price based on the actual volume and services provided. Carriers also determine their own accepted payment methods.We understand your frustration, but once a carrier is dispatched and services are rendered, final charges are set according to t... read more
This is a horror of a moving company! My partner and I moved from ** to ******* and was quoted a special deal of $2400. Upon arrival of the moving company after they came a day later then the day they told us they requested us to pay $1000 extra with a remaining balance of $1600. They arrived to ******* at 8pm! Then started counting each step from the garage to our apartment and requested another $350 which I told them h*** no . We had one nice man pack up our place while the other person slept in the truck .. smh crazy work... read more
Business response:
Thank you for sharing your experience. Were sorry for the delay and unexpected charges you encountered. As a booking agent, our estimates are based on the inventory provided, and any on-site adjustments or accessorial fees are assessed and collected by the carrier. For delivery issues, fees, or claims, please contact the carrier directly using the information in your paperwork.
if there was an option to give negative stars i would have definitely chosen that. this is by far the worst company i have ever worked with. these people are here just to rip off naive people who needs moving service. these people are basically an agent who contracts with customers and then pass that to different company and make money off of it leaving customer in total chaos. this company initially gave me a quote and when the actual moving company came in they told me they could not take all the stuffs that was mentioned ... read more
Business response:
Were sorry to hear about your experience. We strive to provide clear communication and support throughout the moving process. While we understand your concerns, our services and policies including the cancellation window are outlined in the initial agreement. We regret any inconvenience you encountered and appreciate your feedback as we continually work to improve our service.
When you need help after signing the contract, they will not help you. My husband had a heart attack and I need to change the moving date and I was told I can't change the date because we are past the three days after signing the contract. After requesting to speak to a supervisor about the matter I was told I couldn't speak to one because I was already told they couldn't help. I asked for the persons name and they would not give it to me. When I told them I would leave a review stating about this situation, they said no one... read more
Business response:
We are very sorry to hear about your experience. To clarify, a fee does apply when requesting to change a move date if the request is made less than 7 days prior to the scheduled pickup. In your case, the request was made 3 days before your move, which is why a $300 rescheduling fee was required. It was not that we could not accommodate the change, but rather that the fee was necessary due to adjustments in scheduling.We regret any frustration this caused and wish you and your family the best moving forward.
Buyer Beware. Do not use this company. They are not trustworthy or ethical as they don't screen the companies they farm out the actual move to. We were given a quote and then the final price was raised without consulting me since I was out of state by the company they contracted to do the move: ******************************* (i would give the owner negative stars if i could). Then they held our stuff hostage until we gave them cash for the remaining balance they came up without telling me ahead of time. The actual guys driv... read more
Business response:
Were sorry to hear about your experience. As outlined in our documentation, Coastal Moving Services is a booking agent that arranges services through licensed carriers, with final charges determined by the carrier based on the actual space and services required at pickup. We understand your frustration and regret that your move did not meet your expectations.
Do not work with these people. They mislead you every step of the way. They subcontract to a company in *********** called Loadrans who are worse. THe quote I was given was changed and I was upcharged twice. Noone does you a walk through before an estimate claiming this is a post covid policy. I was discouraged from buying the higher insurance because it would involve bringing in an appraiser. Then after taking a deposit from me never heard from them until the night before about pickup. The second company was worse and more ... read more
Business response:
Were sorry to hear about your experience. We want to note that all services are coordinated through licensed carriers, and pricing is always based on the actual space and services required at pickup, as outlined in the signed estimate and paperwork. Standard valuation coverage of $0.60 per pound per article applies unless additional insurance is purchased in advance. We regret that your move did not meet your expectations and understand how frustrating this must have been for you.
Company ran by legitmate crooks. Price increases at every turn, several items damaged and broken upon delivery only to be ghosted by the entire "team" there when reaching out for the alleged 10k worth of coverage you get for the move. Not only did the price increase during the process; they also do not pay for any of your damaged items from transit. Do not trust these people! The biggest scam of a company I have ever seen in my life!
Business response:
Were sorry to hear about your experience. All moves include the standard valuation coverage outlined in the estimate and paperwork, and any claims for damages must be filed directly with the assigned carrier. We regret that you feel disappointed and want to assure you we follow the terms and policies provided in the signed documents.
On Sept. 8, 2025 we had a terrible and very deceptive experience with this company. We received a binding estimate dated Aug. 15, for $4,203.54. The company insisted on getting the estimate over the phone, in which items were described and listed in detail (63 items + 142 pieces contracted). Despite this, on the day of pickup, the 2nd party representatives (Golden Glove Movers) demanded an extremely increased quoted amount of over $6000 after looking through the house. We were coerced into depositing a HIGH amount of $1750 d... read more
Business response:
Thank you for sharing your concerns regarding Job No. C7322742. We regret that your relocation did not meet your expectations.Your booking was based on the inventory provided, with space reserved and priced by cubic footage. As noted in your estimate, final charges can change if the actual items, dimensions, or packing requirements differ from what was initially reserved. Bulky or non-stackable items can increase cubic footage even when the number of pieces seems similar, and we regret if this was not explained clearly. On 0... read more
DO NOT HIRE THEM:I contacted Coastal Moving Services for an urgent, last-minute cross-country move. During the initial consultation with customer representative ******* *****, I was explicitly promised a crew of five movers and a 26-foot truck, to arrive by the end of that day or the following morning.When I explained that the existing moving crew was not completing the project, and therefore I could not provide a detailed inventory of items to be moved, Mr. ***** stated, "Just tell me the ten largest things you might think ... read more
Business response:
We are sorry to hear of your frustration. Coastal Moving Services is a licensed booking agent, and estimates are based on the inventory provided at booking. Final truck size, crew count, and charges are determined by the assigned carrier at pickup, unless ************************** is purchased.We regret if our representative gave the impression that details like inventory, truck size, or crew number were guaranteed. Any cost increase reflected the actual space required once your items were assessed onsite.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 5:00 p.m.