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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I hired this moving company and when the movers came they would do nothing till I resigned another agreement because they could not do the move. I f I cancelled all the money I paid so far which was half would be forfeited. I did sign and have them do it. Then it took them three months to deliver my stuff. On top of that they called me on the day they want to deliver and expect payment before hand. Sorry after eight promises to deliver I will do it upon delivery per the contract. That was not good enough they left and then c... read more
Business response:
We are sorry to hear how dissatisfied you were with your relocation. Coastal Moving Services is a licensed booking agent, and the assigned carrier determines final charges, delivery scheduling, and payment requirements. While delays and redelivery fees are outlined under DOT regulations, we regret the confusion and stress this caused.We are also concerned to hear you felt disrespected in your communications. That is not the level of professionalism we expect, and your feedback will be reviewed internally.
This was a horrible moving company. I started off with $2,365.00. By the time I got to my move, they wanted $3,500.00. They never came out, and I paid $975.00 for the deposit. I get none of my money back from the deposit. Im pissed!!!
Business response:
We are sorry to hear of your frustration and want to take a moment to clarify the details of your reservation.Your initial estimate was for 784 cubic feet based on an inventory of 66 items and a scheduled pickup window of September 1920. During a follow-up call with our office prior to your pickup, you increased your inventory to a total of 125 items, which represented nearly a 50% increase in what had been originally reserved. Naturally, this required additional space and resulted in a higher overall cost. You chose not to ... read more
DO NOT USE THIS COMPANY! When I first called to get a quote the person that was helping me quoted me a little over $3,000. And when he inquired about my items he was changing my description from me saying Large to him saying Small. I also had to put down $1,200 to hold my "Spot". I was also never informed that they would keep my deposit if I ever cancelled. Well a few days before my move another person called to get my full inventory and my quote was $8,800! And when I informed him that I forgot to include my mattress and bo... read more
Business response:
We want to take the time to carefully respond to your concerns and clarify what occurred with your reservation.You booked services with us on August 11 for a pickup scheduled on September 2021. That initial estimate reflected an inventory of 68 items with a space reservation of approximately 448 cubic feet. A few days before pickup, during a routine follow-up call, you updated your inventory to a total of 214 items. This significant increase raised your estimated space requirement to about ***** cubic feet, which is why the ... read more
Do not use. They are very deceptive in their practices, not forthcoming. Once they sub out your move, there are extra charges they do not disclose.
Business response:
Were sorry you felt misled. Coastal Moving Services is a licensed broker, and while the assigned carrier performs the transport, all possible additional chargessuch as for extra cubic footage, long carry, stairs, or special packingare clearly outlined in the moving estimate you received at the time of booking. We regret if this wasnt fully explained during your experience and will use your feedback to strengthen communication and clarity going forward.
I was originally quoted around $5500 for my move from CA to **. I asked if the price could go higher. I was speaking with **** ***** who told me that unless I add a jacuzzi to my list, the price will stay the same. Then about 3 days before my move, a different employee called to review the list. It was the same, but this time he charged me $705.99 more, and raised the total to $6888.84. Then it was moving day. Now the bill came to almost $10,000!!! I called the company to complain about the new total and this was their respo... read more
Business response:
We are sorry to hear about your frustration and the delays youve experienced. As outlined in the signed estimate and paperwork, final charges are determined at pickup based on the actual space and services required, and delivery timelines are estimated based on mileage and your First Available Delivery Date rather than a guaranteed date, unless the ************* is purchased for an expedited delivery. We regret that the communication you received left you dissatisfied and will be reviewing this internally.
Expect the charge to go up since the price quote was underside. I could live with that. I was told our items would be kept in a climate controlled space in ********. It stayed in ****** in a warehouse. By the time we got everything the boxes were mangled and falling apart from heat. Staff were polite and worked hard but they were not movers, just dumpers. So if you're going to pay close to the same amount in the end, go with professional movers...and when you tell them a delivery date, you find out after the fact that would ... read more
Business response:
We are sorry to hear of your disappointment with the process and the condition of your items upon delivery. As outlined in the estimate and bill of lading, storage and delivery timelines are coordinated by the carrier, and the First Available Delivery Date represents the earliest date you are able to receive your shipment, not a guaranteed delivery date. While we are glad to hear the staff were polite, we regret that the overall experience did not meet your expectations.
Continually harass me and add stress to moving by their constant calls and texts even when I talked with them and tole them the dates and my needs they still call and call and text and text!!! Beware!! Especially ****
Business response:
We are sorry to hear that our follow-up attempts left you feeling harassed and added stress during your move. Our intention with reminder calls and texts is to confirm details and ensure all needs are properly addressed, not to cause frustration. We will review this matter internally with our team to prevent repeated outreach beyond what is necessary.
DO NOT USE THIS COMPANY! They completely scammed us. They disguise themselves as a full service company but they're just a broker looking to make a quick ***** The "moving specialist" I spoke with sounded like he took pride in what he does; even touted being former military to add to his integrity. They gave the impression they handled everything. They do not. They are just the broker and once they find a moving company to subcontract with, their hands are cleaned. They offer a competitive quote which almost seems too good t... read more
Business response:
We are sorry to hear of your frustration and want to clarify that Coastal Moving Services is a booking agent, which is clearly stated in the documentation you signed. Estimates are based on the inventory provided, while final charges are determined onsite by the carrier after physically assessing the shipment. We regret that you were dissatisfied with the process, and we do take your concerns seriously. Please note that our billing department was alerted on 08/21 that your deposit had been disputed through your bank.We regre... read more
Never ever go with this moving services. They try to charge extra when they want to move your stuff. They say the cubic feet is a lot and they charge you extra for less luggage. Over the phone they never mention anything about this. This company is a total scam and ripoff. They hire third party agents to deliver your stuff.
Business response:
We are sorry to hear of your experience and understand your frustration. On 08/20, we sent you the Important Details and Payment Options email, which specifically outlined the assigned carrier for your move. You acknowledged and electronically signed this document prior to pickup. Our records also reflect that your items required an additional 128 cubic feet on the day of pickup, which you proceeded with. If you need further clarification regarding the breakdown of charges from pickup, please contact our customer service tea... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 5:00 p.m.