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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I was quoted $3,000 for my move from Detroit, MI to Manhattan, NY after disclosing I live on the 14th floor and need special handling. After booking, the price inflated to over $9,000 with hidden fees and aggressive upselling. Whitney promised Coastal Moving Services was reputable and would care for my property as my dedicated contact—but once payment was made, she disappeared. I was explicitly promised delivery on February 17th by the sales rep, customer service, and the driver. Instead, delivery occurred on Friday, the 21s... read more
Business response:
Thank you for sharing your experience. We sincerely apologize for any inconvenience during your move and regret any miscommunication.After reviewing your file, you booked services on 02/06/2025 for a 02/14/2025 move, initially reserving 506 cubic feet. On 02/11/2025, you added 8 items, increasing the space to 630 cubic feet. You had three days to review all documents, raise concerns, or cancel for a deposit refund. A verification call on 02/08/2025 confirmed your move details, followed by an email outlining payment options, ... read more
There is a 72 hour window to cancel your move after you sign your contract. I was unable to cancel within that window, which made me lose my deposit $1000+ deposit. Luckily, I was able to speak with Brianna who was nice enough to help me get at least half of my deposit back.
Business response:
Its great to hear that ******* was able to assist you and help you recover part of your deposit, even though the 72-hour cancellation window had passed. We are glad we were able to work with you to make the situation as fair as possible. Shold you need any moving assistance in the furture, please do not hesitate to reach out!
I had a horrible experience. I signed a contract for one amount. When they came to move me they added more charges. They said that I had more things to move that I reported. I have a storage unit that I need the contents move to another unit closer to my apartment. I have some containers at my apartment that needs to be moved also. On the contract it clearly shows the size of the storage unit and the amount of containers at my apartment and some furniture. They made me an appointment on 2/22/2025 between 2 and 4 PM. I had al... read more
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.
If I could give 0 stars I would. Not even enough characters to type a full review of what a nightmare this has been. ******** company DO NOT waste your money. This company is not accredited!! ******* was the initial employee that booked our move. What he verbally told me on the phone was false info/withholding the truth. Basically said what he needed to get our business/money. Said items would be picked up and within 7-12 days delivered w/ 30 days free storage if needed. Failing to mention that he checked I wanted storage wh... read more
Business response:
We apologize for any inconvenience you experienced during your move. Our goal is to provide transparent and accurate information, and we regret any miscommunication that may have occurred. We appreciate the opportunity to clarify the situation based on factual events.You booked services on 01/15/2025 for a move scheduled between 01/31/2025 and 02/01/2025. Our estimate clearly states on the first page that we operate as a moving broker, and we sincerely apologize for any misunderstanding regarding this. Additionally, you rece... read more
This was a horrible experience. Don't use them! They use multiple third party carriers and don't give you all the correct information. Our final price was almost double what we were quoted. They say they record calls and I had asked a supervisor to go back and listen to verify that what ****** told us wasn't accurate with what the moving company was telling us, he was beyond rude. Every aspect of this was a lie, the time it took to get here, the amount of money, the amount of space we had in the truck for the belongings. You... read more
Business response:
Thank you for the opportunity to address your concerns. We take all customer feedback seriously and appreciate the chance to clarify our policies and address the issues youve raised.You and ***** booked moving services on January 23, 2025, for a move scheduled on January 28, 2025. At the time of booking, the inventory provided included 60 items, reserving 300 cubic feet of space on the truck. Our records indicate that ***** mentioned to the moving coordinator that he had forgotten a few items and understood that the estimate... read more
Coastal Moving does not tell you the truth. They give you a low quote then the price inflates drastically when the movers get there. They quoted me $2950 and I ended up having to pay $6500! They were not helpful and would not listen to my concerns. The movers told me they always give people a low ball quote to get their business then they have to deal with it when they tell you the actual cost. ****** ******** is the one that gave me the low ball quote and **** was very rude and lied about everything!!! He would not even lis... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your move. Our priority is to provide transparent and accurate information, and we regret any miscommunication that may have occurred. We appreciate the opportunity to clarify the details surrounding your move.Our records indicate that you booked your moving services on January 31, 2025, at 3:00 PM for a scheduled pickup on February 1, 2025. The initial estimate was based on the inventory you provided at the time of booking, which included 25 items, totaling... read more
An absolute horrible experience using Coastal Moving services (boca Raton Fl). the initial estimate was acceptable, which included 2 pieces of exercise equipment. Those 2 pieces were described by name and model numbers, which I was told that the movers would take them apart if necessary and reassemble them when delivered. When the final estimate was discussed I told them that there were 12 boxes which no longer needed to be moved but an large tupperware container was to be added instead. this caused a $100.00 upcharge which ... read more
Business response:
We appreciate the opportunity to address your concerns regarding your recent move. Our goal is to provide transparent and reliable service, and we regret any inconvenience you may have experienced.According to our records, you booked moving services for a pickup scheduled on November 19 or 20, 2025. The estimate provided was based on an inventory of 35 items, totaling approximately 305 cubic feet. Each item in the inventory is generally classified as standard household goods; however, bulky items are subject to additional fe... read more
The sales man working this company mislead price and confidence to me. I paid more than I was quoted with no verbal warning that this might happen. He outbid the other company I was considering and made it sound like I was getting the best rate with him. He sold me the idea that I would be pleased with Coastal Moving Services over any other company and their rates are the best. Wrong. I told sales guy dimensions of my couch and piano to be moved, he quoted me on that plus added that Id be able to add 38 medium boxes in space... read more
Business response:
We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
GIANT SCAM!!! Do not use under any circumstances. The represent themselves as a fantastic moving company. They're just a bunch of brokers that contract out useless day laborers to extort you for 2 to 4 times your original quote the day of your move.
Business response:
We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 5:00 p.m.