This profile has been claimed by the business owner or representative.
Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I have nothing good to say about Coastal Moving Services just like the other reviews. I was given a low estimate at first to get me to go through with them. As a first time person using a moving services the sales *** took a bare minimum inventory list. Then ** calls and does a detail inventory list which raised the cost 3k so I had to back it down and rent a uhaul to get the small stuff. When Unlimited Movers picked up (they were great), and got everything me and Coastals ** agreed upon loaded the price went up another $1,0... read more
Business response:
We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
HORRIBLE! DO NOT DO BUSINESS WITH THIS COMPANY! They're a broker out of ******* that will NOT help you if there's any problems with who they book you with. They talk a great game until you've paid and then drop you completely. They'll book you with another moving who is absolute crap: Loadrans. They are just terrible, unethical scammers, and Coastal Moving recommends them. DO NOT DO NOT DO NOT DO BUSINESS WITH COASTAL MOVING!Read more at: ***************************************************************************************... read more
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.
0 stars! I was misled first by *********, who I booked with. I was quoted 2700 total for 600 cubic feet on the truck. The next day, I had to add my washer and dryer and the "quality assurance" guy raised my price up $1000 more. When I spoke with *********, he told me the movers will wrap everything. That it's all included in the move, but when they came, it was an additional $150 fee for supplies. Already frustrated, but having no choice (I had to move), I accepted the fees. I was told that up yo two stories was included in ... read more
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.
I cant say enough negative things about this moving service. They come across like a friendly, helpful, budget friendly moving company. DO NOT BE FOOLED!!! From the beginning my daughter in law signed up for their services until they finally delivered , this company was deceptive, sketchy, and never accepted responsibility for their intentional miscommunication. The movers were a couple of kids, not professional movers in anyway. Before the truck left the driveway, they requested cash $3,000. even tho my daughter in law paid... read more
Business response:
Thank you for reaching out to us. In order to address your concerns promptly and accurately, could you please provide the file details related to your move? Without this information, we are unable to pull up the file and thoroughly investigate the matters you have raised.We would like to clarify that our crews do not solely accept cash payments. The accepted forms of payment at pickup include cash, credit card, U.S. postal money order, and certified check. Furthermore, we want to assure you that at no point do we hold items ... read more
Our move took place on 11/21/24. We were scammed just like all the other negative reviews. They initially provide a low estimate and are seemingly professional, friendly and organized to rope you in. I was given a direct number to the contact person to call if I have any questions or concerns. I was told there would be 3 payments with the third being upon delivery. The movers expected payment on pick up. The price increased 3 times throughout the process and ended up costing about double our original estimate. When I called ... read more
Business response:
Thank you for allowing us the opportunity to address your concerns regarding your recent experience with Coastal Moving Services.Upon further review of your file, we noticed that there were multiple changes made to the inventory you initially provided, which resulted in the estimate being adjusted more than once. Please rest assured that we value our customers and are committed to providing transparent and fair services. We want to emphasize that we are not in the business of misleading or swindling anyone.To assist with the... read more
SCAM ARTIST!!! STAY AWAY! It's a trap! They're just phone brokers, low balling you to sign a contract then the nightmare begins; they subcontract out everything from pick up to delivery; don't guarantee anything on the contract. Read the fine print!Them each sub slaps you for more fees; at the end you wind up paying more than double a reputable real moving company would have charged and definitely more than double their initial quote! They're response "loose deposit or pay the extra fee" once your furniture is picked up ...m... read more
Business response:
Thank you for reaching out to us and sharing your concerns regarding your recent move.Upon reviewing your account, it appears that additional items not communicated during the initial booking were included on the day of the move. This adjustment necessitated an update to the final amount. Our team provided the revised total based on the additional items and gave you the option to either proceed with the updated amount or adhere to the original estimate by excluding the additional items. We strive to provide accurate estimate... read more
We talked to ***** 1st and then ******. ***** quoted us 9k and ****** quoted us 6k, apologized profusely for ***** and wanted to make things right. He Received a list of our items and even threw in the golf cart for $300, said they could pick it up at a 2nd location if less than 20 miles. We went over our inventory list on Wednesday 2 days before pick up. Some items were removed and replaced with other items which ****** called the space even. The drivers were to arrive between 2:00 and 5:00. They arrived at 5:30 and immedia... read more
They claim to have no hidden fees, but they are loaded with hidden fees.There is NO customer service. They sit in offices in ******* while other people handle your stuff. Our initial *** said he would be with us every step of the way. Then wouldn't answers calls, or call us back.The original people picking up our things were polite and professional...and they were the only ones. Once our stuff made it to ****, they threatened to auction everything if we didn't schedule a delivery and pay within 3 days. And they scheduled the... read more
Business response:
Thank you for reaching out and allowing us to clarify the events surrounding your delivery.Prior to the delivery on 11/8, you were informed that a shuttle service would be required because the semi-trailer could not access your delivery destination. Shuttle services involve transferring your shipment from the semi-trailer to a smaller truck and are calculated based on your total shipment volume. In your case, the fee was $850.You requested to pay your remaining delivery balance, including the shuttle service fee, via credit ... read more
When the driver shower up he immediately informed me about space and additional fees. I told him that we gave **** a list of everything. He just ignored what I said. **** called us three days before our move for an update on inventory. It had been weeks since we told ******* what we had. We had not completed packing after that conversation. **** said that the fee will go up double. I question the why such a big increase. He explained that we had a lot of items. So I refused to pay the increase. We called U-Haul, family and f... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your move. We are committed to providing transparent and accurate information, and we regret any miscommunication that may have occurred.Upon review, we see that when you spoke to our representative on 11/13, the additional items (290 boxes) were discussed in detail, and the updated pricing to include everything was provided to you. During that conversation, you communicated that the new pricing was beyond your budget. As a result, we suggested exploring alt... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is open now. It will close at 5:00 p.m.