COIT Cleaning and Restoration

Derek S. 

on Yelp

7 years ago

COIT stands by their work. If you are not happy with the service, contact them. The first technician did more than a poor job in cleaning my carpets. When COIT saw the pictures, they agreed. They scheduled a follow-up visit and fixed it. The dirt is gone this time. Almost as important as getting it perfect every time is how a company responds to a problem or screw-up. They have successfully gotten me from 1 star to 5 with their "we'll fix it" response. From grumpy to happy, thank you COIT. 

Janet L. 

on Yelp

7 years ago

My husband and I are thrilled with the work Jerry Maddan of Coit did for us over the course of a single day. Jerry is obviously an expert and brought a lost art into our home by performing each service meticulously and professionally. He gave us several tips and recommendations for maintenance that will be helpful in the future. Which services you ask? Almost the full menu of Coit's services: cleaning carpets in three bedrooms plus a common area stairway and entry, cleaning several hundred square feet of hardwood floors, cle... read more

Vicki N. 

on Yelp

7 years ago

Kytek Sasinski came out to our house on Saturday and cleaned our tile in the kitchen he did a great job and our tile looks brand new. 

Bob B. 

on Yelp

7 years ago

I had Coit clean my heating vents. The job was done badly and cost about $500. With in a few months my furnace failed and I had to call a repair service. The repair revealed that the the cleaner had not install the filter and the failure was due to the furnace being put back together improperly. The fix was quick and within the hour minimum charge. I complained to COIT with their 100% guarantee. I was initially rebuffed and ignored. After a few more months I decided to write a Yelp review. This got the attention of a very c... read more

Lori G. 

on Yelp

7 years ago

I want to be sure to thank Jerry Madden, the cleaning specialist that came to my home and did a FANTASTIC job with our carpets, hardwood floors, and THE GARAGE...holy cow. While at work, I checked in to see how the job was coming along and was advised that "he is working his a$% off" LOL - Upon coming home from work - the proof was verified and the job was impeccable. Jerry took extra care in all areas and I/we couldn't be happier...THANK YOU, Jerry - for providing EXCELLENT customer service and taking pride in the work y... read more

Ralph D. 

on Yelp

3 months ago

COIT send an air duct cleaning person who spoke no English. He could count to 10 though! When he had completed the cleaning, neither the AC or heat would turn on. His cell phone received no reception at our home in San Rafael. Since he spoke no English, it was impossible to help him log onto our network. Finally I had to let him use my cell phone to call his tech supervisor, who finally talked him through re-activating our AC and heat. 

Rick H. 

on Yelp

4 months ago

Simple request to clean a hallway stairs carpet in an SF apartment building. Parking issue out front made for a "no can do" response by technician who came out in the van. That lead to a complete lack of understanding by "dispatcher" to work out a solution to the parking issue with the fire department across the street, horrible phone-in automated answering system phone-in service. Auto dial "press 1 for, 2 for, 3 for..." on and on and the human beings who finally answered the phone at the right extension- a new person every... read more

John G. 

on Yelp

a year ago

Ask for a written estimate up front. They charged us $1,385 for a very small project in our basement that took two guys 26 minutes. They told me 3 weeks after the fact when they sent the invoice that there is a 4 hour minimum which was never communicated to us beforehand and they can't point to any pricing on their website or in their contract that indicates a 4 hour minimum. They also included a $95 equipment rental charge but used no equipment. They're now threatening to send me to collections after 30 days while I'm tryin... read more

Audrey P. 

on Yelp

a year ago

While the individuals who came to clean the couch were professional and nice, we did not have a good experience overall. COIT had to come three times to clean our couch and attempt to fix the cleaning from the previous first cleaning. At one point someone came to just wipe it with a towel, which definitely did nothing. When they say 100% money back guarantee, its not accurate at all. All we want is our money back, not because we don't want to pay for the work they did but because they did not clean as they said they would an... read more