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COIT Cleaning and Restoration
- Home Cleaning
- Burlingame, CA
About this business
Location details
897 Hinckley Rd, Burlingame, CA, 94010, United States
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I wasted time booking an appointment for dryer duct cleaning for the $150 minimum, more than the actual cost of $129 only to find hidden at the end an extra $32 service charge. WTF? Service Charge? That should be disclosed in the initial estimate for the work and reeks of fraud.
Business response:
Hello, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
I had my carpets cleaned in two rooms only, and I noticed after the Coit guy left that there was a large stain on the stairs that was not there before. When I called to have them come back out, I was told no one would be available for two and a half weeks! This was something that was their fault, and probably would have only taken a few minutes to fix- I feel they definitely could have squeezed me in sooner.
Business response:
Thank you Sophie for bringing this to our attention and allowing Coit to come back out to reclean those areas. We understand that the stain has reappeared but appreciate you speaking to our Cleaning Specialist about why stains, even after cleaned, can come back in they are trapped in the padding underneath. Thank you for taking advantage of our 100% guarantee of satisfaction and giving us the opportunity to make things right. We look forward to servicing you in the future.
We used this company once to clean our family room rug and the technician ended up needing our help to load the rug into the van because the rug was too heavy for one person, and he did not have a second worker. We also had to call to find out the status and when they finally did arrive at our house, we told them that they had delivered the wrong rug. It was not a customer service experience that we want to repeat.
Business response:
Hi Lori, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
We wanted the ducts cleaned in our house and in my daughters house who lives around the corner from us. Coit told us that they'd come and inspect the house ducts and then they could give me a quote and schedule me a month later. It was house ducts cleaning we wanted. We didn't want them to install ducts or repaint our house. We just want to clean ducts waiting for a month and they have to come twice. Why not just come the first time inspect it tell me how much and clean the the ducts while they are here. We don't think in t... read more
Business response:
Hello Carlos. Thank you for reaching out and bring this to our attention. There are many factors when determining a price quote for air duct cleaning which is why we like to come out first to determine an estimate. There are other factors like parking and how long a job might take as well. We strive for complete customer satisfaction and we want to make sure to allow our technician's enough time at each home to ensure an efficient job. I understand that you wanted the cleaning done the same day and we apologize that we were... read more
We went on COIT's website, put in information about some tile and stone cleaning we wanted done, got an estimate of less than $500, put in our credit card information as required, and made an appointment. We assumed that when the technician showed up, the work would be done that day, and so had cleared out bathrooms, rolled up rugs, etc to be ready. COIT's technician arrived, immediately said he did not have the right cleaning solution for our floor, then walked through our house and wrote a revised estimate of more than $5... read more
Business response:
Mary, we’re extremely concerned to hear about your experience. Communication and customer satisfaction is our top priority, and we want to ensure we’re able to clarify your situation so we can ensure things are made right. When booking services, we do not ever ask for or collect any form of payment information, including credit card information. All payment information is collected on site at the home once services have been rendered. Our cleaning specialists are expected to arrive at the home prepared to do the work, asi... read more
We had received an estimate for Coit to clean our carpets along with window blinds and clean/seal granite countertops which we approved. When serviceperson arrived, he informed me that he only had an order to clean the carpets. I contacted Coit to ask for an explanation as to why the blinds, granite counters were not included. I received a call thereafter from a supervisor who apologized for their error and offered a 50% discount for balance of work, which I rejected. With so many cleaning choices in the Bay Area, you can... read more
Don't use these people. I only booked them because Stanley Steemer (a wonderful, professional company that I would recommend) could not do they cleaning that I needed. Coit employees are NOT reliable -- they just completely messed up my entire work schedule by showing up over four hours late! They were supposed to be to my place for a simple cleaning of only one piece of furniture between 10-12pm. They showed up at 2:13pm, as I was on my way out the door, after giving up on them. They made me late to an important work meetin... read more
Mediocre at best.... I PAID 550.00 for the top of the line package for 4 small furnished rooms and a hall. The sales rep could not answer all my queations and said the tech would explain... On claening day... The tech claimed he was a supervisor and immediately started making statements about how good he was and how much expience ha has etc... Then he started stating what he was not going to do including any actual scrubbing of the carpet in the high traffic areas... I shouLd has kicked him outay that moment but I had alrea... read more
Do not waste your time with Coit. I waited 1.5 weeks for an appointment to simply clean my upholstery. I let management know when making the arrangements my address in San Francisco. I rearrange the scheduled times three times today alone to accommodate the cleaners. Technician arrived and refused to do the job. He said it's very challenging in San Francisco to find parking. I let them know you can park in my driveway and he still refused. He also said I should've let them know that it was on the second floor because he coul... read more
Frequently asked questions about COIT Cleaning and Restoration
How is COIT Cleaning and Restoration rated?
COIT Cleaning and Restoration has a 4.5 star rating with 2,633 reviews.
When is COIT Cleaning and Restoration open?
COIT Cleaning and Restoration is open now. It is open 24/7.