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COIT Cleaning and Restoration
- Home Cleaning
- Burlingame, CA
About this business
Location details
897 Hinckley Rd, Burlingame, CA, 94010, United States
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Set up appointment to clean bathroom after initial inspection. 2 weeks later they show up at 330pm and say they cannot do the work.
Business response:
HI Declan, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
If you are assigned Jorge as your lead contact, hang up and call a different restoration company. He lacks empathy, is curt, and doesn't answer all your questions once you are signed into a contract with him. In addition, when you press him to answer all of your questions, he becomes rude and condescending. The crew that actually did the work (not Jorge), on the other hand, were knowledgeable, efficient, and helpful. Even with the positive experience with the crew, I would not recommend this company for your restoration proj... read more
Business response:
Hi P A. Thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please re ach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
Showed up 4 hours early with no advance notice (8AM on Monday). No apology or acknowledgment of inconvenience. Then looked at the vents and said they couldn't clean them due to them being "unusual" after the initial inspector had approved.
Business response:
Anna, thank you for bringing this to our attention. We strive for 100% customer satisfaction and apologize that we fell short. Thank you for taking the time to speak to our Management team and allowing us to make thing right by you. We look forward to an updated review.
Honestly, if Coit wishes to be a community favoured cleaning and restoration service in the Bay Area, then it needs to adopt a stronger sense of community spirit! It's Friday evening and the Coit van is parked on Fern working on a project at a home on Sutter. Their equipment in their van has been running non-stop since early evening as dusk fell. It's now 10:00 pm - 5 hours later - and they are still running their equipment from their van. The hum from their van is disturbing to neighbours in the apartment building next to ... read more
Business response:
Hi Ava, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
I wasted time booking an appointment for dryer duct cleaning for the $150 minimum, more than the actual cost of $129 only to find hidden at the end an extra $32 service charge. WTF? Service Charge? That should be disclosed in the initial estimate for the work and reeks of fraud.
Business response:
Hello, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
I had my carpets cleaned in two rooms only, and I noticed after the Coit guy left that there was a large stain on the stairs that was not there before. When I called to have them come back out, I was told no one would be available for two and a half weeks! This was something that was their fault, and probably would have only taken a few minutes to fix- I feel they definitely could have squeezed me in sooner.
Business response:
Thank you Sophie for bringing this to our attention and allowing Coit to come back out to reclean those areas. We understand that the stain has reappeared but appreciate you speaking to our Cleaning Specialist about why stains, even after cleaned, can come back in they are trapped in the padding underneath. Thank you for taking advantage of our 100% guarantee of satisfaction and giving us the opportunity to make things right. We look forward to servicing you in the future.
We used this company once to clean our family room rug and the technician ended up needing our help to load the rug into the van because the rug was too heavy for one person, and he did not have a second worker. We also had to call to find out the status and when they finally did arrive at our house, we told them that they had delivered the wrong rug. It was not a customer service experience that we want to repeat.
Business response:
Hi Lori, thank you for reaching out and bringing this to our attention. Customer satisfaction is our absolute top priority, and we want to do everything we can to learn more and ensure you have a great experience. Unfortunately, we can’t find your information in our system as a customer. Please reach out to us at reviews@coit.com with the best information to contact you at so that we can make things right for you. We look forward to hearing from you soon.
We wanted the ducts cleaned in our house and in my daughters house who lives around the corner from us. Coit told us that they'd come and inspect the house ducts and then they could give me a quote and schedule me a month later. It was house ducts cleaning we wanted. We didn't want them to install ducts or repaint our house. We just want to clean ducts waiting for a month and they have to come twice. Why not just come the first time inspect it tell me how much and clean the the ducts while they are here. We don't think in t... read more
Business response:
Hello Carlos. Thank you for reaching out and bring this to our attention. There are many factors when determining a price quote for air duct cleaning which is why we like to come out first to determine an estimate. There are other factors like parking and how long a job might take as well. We strive for complete customer satisfaction and we want to make sure to allow our technician's enough time at each home to ensure an efficient job. I understand that you wanted the cleaning done the same day and we apologize that we were... read more
We went on COIT's website, put in information about some tile and stone cleaning we wanted done, got an estimate of less than $500, put in our credit card information as required, and made an appointment. We assumed that when the technician showed up, the work would be done that day, and so had cleared out bathrooms, rolled up rugs, etc to be ready. COIT's technician arrived, immediately said he did not have the right cleaning solution for our floor, then walked through our house and wrote a revised estimate of more than $5... read more
Business response:
Mary, we’re extremely concerned to hear about your experience. Communication and customer satisfaction is our top priority, and we want to ensure we’re able to clarify your situation so we can ensure things are made right. When booking services, we do not ever ask for or collect any form of payment information, including credit card information. All payment information is collected on site at the home once services have been rendered. Our cleaning specialists are expected to arrive at the home prepared to do the work, asi... read more
Frequently asked questions about COIT Cleaning and Restoration
How is COIT Cleaning and Restoration rated?
COIT Cleaning and Restoration has a 4.6 star rating with 2,754 reviews.
When is COIT Cleaning and Restoration open?
COIT Cleaning and Restoration is open now. It is open 24/7.