Companion Animal Hospital

Brittany D. 

on Yelp

2 years ago

Put on hold for almost 39 minutes just to be hung up on. I called back and was asked to be put on hold again, when I explained the situation I only got a very impatient "Ya we are busy." Well looks like you just lost another customer. Don't spam text me looking for business if you don't have the time to treat customers with basic respect. This is the third strike as they already misdiagnosed my cat with eye infections twice l, reprimanding me that it must be my fault the cats infection isn't cleared. Turns out after getting ... read more

Desiree G. 

on Yelp

2 years ago

BEWARE!!! They gave my cat worms! I've been coming to this vet for years with multiple pets. I've had my indoor cat for almost a year completely wormed and no fleas. No issues. I got the exam before surgery and was told he was perfect and flea free. I bring my cat to get fixed and 2 weeks later he has worms falling out of his butt. He was infected in their office and their response was " there are 20 people in line and people waiting for surgery right now" as if they don't have time for a paying customer. I was also told " ... read more

Local S. 

on Yelp

3 years ago

Why? Why on earth are you a walk in only clinic and not even an emergency hospital? I don't understand it. It would be significantly easier for patients and staff, if you made appointments. Obviously, block out time slots for urgent visits but there's no reason not to have appointment times. You're forcing everyone to form a line at 7am (when you don't open until 8), then you have 20 dogs and all the pet parents crowded into the waiting room. Dogs growling at snapping at each other and just complete, utter chaos. Dogs waitin... read more

Dorothea A. 

on Yelp

3 years ago

Making an elderly owner (81) wait in the parking lot for over three hours with his Great Dane who had had a debilitating stroke is not good service not compassionate care for the animal or the owner. It's shocking and that a vet would treat a long term client like this. Terrible just terrible. I'd give no stars if I could. 

Gabrielle A. 

on Yelp

3 years ago

I took my cat here after he had thrown up six times within the hour. I expected a wait so I signed in and was handed a new intake form. After I filled that out I sat it on the counter right in front of the front desk ladies. Multiple times I watched the front desk ladies look at that paper work but never move it, since I've never been there I thought nothing of it. After waiting there for two hours and witnessing a lady who came in 40 minutes after me get sent to a room I asked when my cat would be seen. It was not until the... read more

Maddie K. 

on Yelp

3 years ago

I have asked MANY times for the office manager Luana James to contact me over many weeks and still nothing. Doesn't have a number or email either on her so-called business card they gave me. For the incredible stress I went through with my dog's condition and the amount of money I paid for, I would expect some professionalism and consistency. Front desk girls clearly don't talk to each other because I get a different answer on anything I ask every time I call or talk to them in person. The vets do not introduce themselves or... read more

Teresa M. 

on Yelp

3 years ago

We had to put our fur baby to sleep yesterday. The lady appeared to be rude and indifferent. I don't know what her problem was, but it left a painful and traumatic impression on all of us. So different than when we needed this difficult service before. We have used this clinic for about 15 years and are looking to move on. 

Ashleyq B. 

on Yelp

4 years ago

First, my sisters dog was really sick. Spent thousands of dollars for them to say "they don't know".. I talked my sister into taking her down to the animal hospital in tanasbourne.. they saved her life. (Highly recommend that place) Second, my grandmother just took our little dog (after I told her not to) and they recommended a surgery on his eye. Fine. We did the surgery. It looked awful. The doctor who did this surgery was an idiot. Sounded like one that is.. he kept referring our dog as a female dog. I asked if he was ta... read more

Doug J. 

on Yelp

4 years ago

The worst vet experience I have ever had! If you like to have your day waisted then highly recommend it! 3 hrs after a quoted 1hr wait I finally get called in a room of to sit for another hour before walking out without every having a dr come in the room!