
Birdeye — The superior review management platform
- 24x7 customer support & priority onboarding
- Best-in-class features for multi-location businesses
- AI-powered enterprise reputation management
- Top rated upmarket solution on Capterra & G2





Start growing with Birdeye today
Compare all the features in detail below
OffersPartially OffersDoes Not Offer | |||||
---|---|---|---|---|---|
OffersPartially OffersDoes Not Offer | Birdeye | SOCi | |||
Reputation Management | Reputation Management | ||||
Premier Google Partner | |||||
Google Seller Ratings Certified Partner | |||||
Review generation on Google, Facebook, and 200+ sites | |||||
Two-click customer reviews | |||||
Sharable reviews on social media | |||||
Automated referral requests for every new review | |||||
Messaging & Engagement | Messaging & Engagement | ||||
Unified inbox for 9+ messaging channels | |||||
2-way texting | |||||
Integrated social messaging for Facebook, Instagram, and Google | |||||
Video chat | |||||
AI Receptionist with auto-transcribe voicemails | |||||
Customer Success & Support | Customer Success & Support | ||||
Dedicated customer success rep | |||||
24/7 customer support | |||||
Transparent pricing & renewal process |


Get reviews on Google – and hundreds of other sites
Get more reviews and a higher star rating to be the obvious choice for customers choosing a local business. Automatically get new reviews on the sites that matter, like Google, Facebook, and over 200 more. As a Yelp partner, SOCi is unable to generate reviews.
- Easily integrate with your CRM or PMS to generate new reviews on autopilot
- Send customized, automated review requests after an appointment, service, or purchase
- Use Google’s Private API to boost Google review volume and rank higher on search
- Unhappy customers want to be heard, easily mitigate negative reviews through our direct feedback button
- Respond to reviews on Google and 200+ sites at scale with AI-generated review responses

Partner with Google at the highest level
Birdeye is a certified Google Partner helping you rank higher on Google Search, get more Google Reviews, and more.
- Easily build complete, attractive, and accurate Google Business Profiles for all your locations from within Birdeye
- Easily generate, manage, and market your Google reviews
- Automatically feature reviews from 200+ sites on the Google Knowledge Panel
- Improve your Google ad performance by up to 17% and optimize your Google ad spending
- Turn visitors into leads and leads into customers with Google Messaging
- Make your Google Profiles stand out against the competition with Google Posts

Lean on award-winning customer support
Unlike our competitors, we put your business first. We’ll never leave you hanging with always-on, dedicated customer support for your business. Feel confident that when you need support, we’re here for you and fully versed in your business - stop getting passed between support reps unfamiliar with your business or needs.
- Unlimited support via live chat, email, phone, and our in-product support center
- 500+ support articles and how-to videos
- Troubleshooting with our product experts, including integration setup, campaigns, user alerts, product questions, and more

Turn your customers into brand ambassadors
Birdeye offers a fully integrated customer referral system so your happiest customers can drive new business for you. Referrals are the most trusted form of marketing, Birdeye makes them fully automated, digital, scalable, and trackable. Go beyond providing a word-of-mouth referral or a referral text with no trackable link.
- Send automated referral requests after a positive review, survey, purchase, service, or appointment
- Send requests via text, social media, email, and your website
- Track referral revenue shares and conversions
- Easily pay out incentives through reporting and tracking

Solutions for every industry
- Dental
- Healthcare
- Real Estate
- Home Services
- Retail
- Legal
- Finance
- Auto
- Personal Services
“Birdeye is a game changer for patient experience. We can message all our patients using one central inbox.”Brandon Dowdy-ErnstSmile Workshop

Birdeye has given me the perspective and agility I need to effectively manage our expansive footprint easily.Ken NorquistAxia Women’s Health

We switched to Birdeye because customer experience is paramount in a business where reputation is everything.Sabrina ModesittStonecreek Communities

Birdeye’s AI has helped us monitor customer sentiment and evolve our business to meet their needs.Anne-Marie CUniversal Windows Direct

Birdeye customer support is amazing. They created a seamless onboarding experience for all 450 of our locations.Brandon HeglandMichaels

10 years later, and my firm is still finding value from Birdeye reviews, surveys, and messaging.Lanette SAll Family Law Group

Birdeye equipped us with a scalable solution to enhance our customer experience.Brittany DouglasTitleMax

With Birdeye, we’ve turned customer experience insights into opportunities to build trust and credibility.Carmen GarciaStrickland Brothers 10 Minute Oil Change

The ability to reach out to each website visitor and answer questions wherever I am, at any time of day is a total game-changer.Jason HartlineSkinSpaMed
