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ConnectYourCare LLC
- Healthcare
- Cockeysville, MD
About this business
Location details
307 International Cir #200, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Version : 3.3 Login In Process is Tedious ETA: over a month later and I still have to re-verify every time I sign into the app. Additionally, you can no longer submit reimbursement claims via the app. So I don’t use it and I’ll be deleting it from my phone. It is a utter waste of space and completely frustrating. As if all aspect of health care aren’t annoying enough. (May 23, 2018) They still have not fixed the issue where I have already logged in and confirmed my I.D. and set up Touch ID and access my account. Then an hour... read more
Version : 3.3 App doesn’t work App doesn’t work. Can’t log in says Wrong password when it isn’t, will not let you reset has wrong information. Won’t save Touch ID when saved when I could log in. Doesn’t load all the claims. Emailed customer service because not all the claims load and never got a response.
Version : 3.3 Crappy Upgrade Upgraded version never recognizes my device and is constantly crashing.
Version : 3.3 SOMETHING WENT WRONG Well I absolutely love/lived the new app!!! However since the newest update 2 weeks ago it is not working at all!! It tells me “no current accounts available” I sure hope you are aware of this and are working on it!!!! Thank you
Version : 3.3 Needs work Not allowing me to send payment. I keep getting an error message saying I’m trying to pay too much, but that’s no correct. There also needs to be a “mark as paid” function in the app. Still missing the mark for usability.
Version : 3.3 App doesn’t give you enough information I keep getting an Incomplete - Documents Needed on one of my claims. I was asked to submit a receipt with detailed information such as Name of Client, Name of Provider, Date of Service, Type of Service and What I paid. I have submitted the same receipt with all of the required information 3 times and it still says Incomplete. You never get an email or call what is missing or why the receipt is not being accepted. Good luck trying to call in and not be on hold for 30 minut... read more
Version : 3.3 Can’t log in Every time I go to log in it say I can’t so I have to call customer service and reset everything. It’d be nice if I could log in once without any issues.
Version : 3.3 Don’t delete your old app just yet..... Sorry I deleted the old app. This one has trouble signing in and every time I try to add a payee to pay my one bill, it can’t complete it.
Version : 3.2 App and Service Both Stink Their new app stinks and freezes. They never allow your claims to go through. Wait times in call center are terrible. Use anyone besides this company
Frequently asked questions about ConnectYourCare LLC
How is ConnectYourCare LLC rated?
ConnectYourCare LLC has a 3.9 star rating with 8,761 reviews.
When is ConnectYourCare LLC open?
ConnectYourCare LLC is closed now. It will open on Monday at 9:00 a.m.