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ConnectYourCare LLC
- Healthcare
- Cockeysville, MD
About this business
Location details
307 International Cir #200, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Glitcht This app does not work! Downloaded and it isn’t allowing me to request a code as it does not recognize my device!
Remove faceid Pls remove faceid .. it never works
Lost too much functionality The new app is too hard to use. Where did the file cabinet go for saving HSA receipts? Too confusing to figure out how to store a receipt. Reimbursed myself by mistake as there is no clear pathway for saving receipts now. Design changes are awful. Color scheme unappealing.
Slow, unreliable, bug fixes needed Very slow, took me 3 times to save documents to a claim, tried 2 times to submit it then it still didn’t save. It takes too long to submit claims, load pages and save documents to claims. Needs a lot of work..
needs usability fixes i’m not able to submit feedback in the app because i get an error saying “you need so set up an email account on your device”. i don’t use the built in ios mail client. the app should let me submit feedback even if i use other email clients. when i get claims that need my attention the status is just “incomplete” on the list. when i view the claim details, it says “paid, documents nee..” (yes, it just truncates the message and i can’t figure out how to see what the full status is). for this claim i’ve p... read more
I hate this app I can’t imagine an app that is harder to log into then this one. It supposedly has fingerprint id but in order to use it the password must be entered manually. God help you if you make a mistake because then the id gets wiped out. Did any of the app developers actually use this app before they released it?
They need to eliminate the delay in uploading documents I don’t like that you have to wait more than a day to be able to upload supporting docs for claims. It would be much more efficient if we could upload these receipts the minute the charge is complete and visible on the account. I feel like this was available on older versions and now it’s gone away.
MONTHLY FAILURE Every single month I have to delete app, re download, call customer service several times. The app randomly does not allow to upload photos, doesn’t recognize sign in name or password. Every single month the app is missing some options. It’s a FAILURE. I will complain to my employer: they should use another health insurance management system.
Terrible This app doesn’t give enough information, constantly gives me an error code and it just closes while I’m in the middle of something.
Frequently asked questions about ConnectYourCare LLC
How is ConnectYourCare LLC rated?
ConnectYourCare LLC has a 3.9 star rating with 8,761 reviews.
When is ConnectYourCare LLC open?
ConnectYourCare LLC is closed now. It will open on Monday at 9:00 a.m.