Cool Air USA

Scott F. 

on Customer Lobby

8 years ago

Good company overall. Had Cool Air come to my home as my compressor was intermittently shutting off. Their recommendation was replacment of a switching unit outside along with the wiring harness from the compressor to the exterior breaker, cleaning of the drain line with compressed nitrogen gas, and rerouting the condensate drain at the air handler. They explained that the overflow safety switch should not have been installed in the primary drain to begin with. The first tech completed those repairs. A few hours later, I dec... read more

Cristina C. 

on Customer Lobby

8 years ago

Bad service and too expensive ! I had my AC fixed by Cool Air and it did not last long ! The technician came and after evaluating the problem , which found out that was just cleaning the coil , drain line flush and so call replacing the line they had over charged me and on the top of that after a few months , I had do redo all of it !!! Do not hire this company by any means . The job was done poorly and I was overcharged . When I call them to have it looked at it again and really fix what they had had fixed before they quote... read more

Michael S. 

on Customer Lobby

8 years ago

Tech was knowledgeable of the problem. He eliminated possible problems and found it was the thermostat that was replaced before that was the problem. 

Marina F. 

on Customer Lobby

8 years ago

Service AC Unit Check AC Unit to make sure it is working correctly 

Steve A. 

on Customer Lobby

8 years ago

Good and bad Good: Technician arrived within a couple of hours of my calling the office. He was friendly and professional. Whatever wire he found that was not connected, he connected properly. Very reasonable charge for a service call. 

Mauro B. 

on Customer Lobby

8 years ago

The Review on this appointment is good but read on... (This comment applies to original install and not today's visit). Unit has been installed less than 1 and half month ago an is already presenting issues with water entering the system. It was found that a crack exists were the original seal broke allowing water to come in so the job was not well done originally since it needs a reseal in a short period of time. Not Good. There are also stain marks in the ceiling that need to be fixed. 

Mauro B. 

on Customer Lobby

8 years ago

Technician sent to finish a contract. The technician send to our house was very polite and well presented but was heavily misinformed by the central office, he was told that he needed to pickup a check and that is what he told me when he entered the door. I told him if you are not bringing a contract to be signed I am not giving you any check, so he call the office and still the response was that he needed to pickup a check. After some back and forth finally a contract pops up so there was some misinformation somewhere and I... read more

Mike A. 

on Customer Lobby

8 years ago

AC not coiling efficiently and freezing Timely, efficient professional group. Found my long term ac company. 

Nina P. 

on Customer Lobby

9 years ago

The front cover to our A/C of 11 months was misterously damaged. Unit works well. The technician was seemingly knowledgeable and certainly kind and curteous!