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Cracker Barrel Mobile App
- Restaurants
- Lebanon, TN
About this business
Location details
635 South Cumberland Street, Lebanon, TN, 37087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
You really have to want CB (and I do) to suffer through this app. It won't accept my account log in. It acts as if it has, but then just goes back to the checkout screen. It won't accept the verification code to change the password. I'm forced to use the guest ordering each and every time. Each time I order, I live in hope that it will accept my account login and each time my hopes are dashed. What a sad state of affairs. :(
Business response:
That's not supposed to happen! I am so sorry you experienced this issue, Donn. Please email me at mobileappsupport@crackerbarrel.com for additional help. Thank you.
Online ordering experience is awful! Every time. Every step from the menu to the checkout, the unresponsive restaurant to the confused cashiers.
Business response:
Hi Aaron - We hate that you had that experience on our app. Can you please send your complete review to https://guestrelations.crackerbarrel.com/s/contactsupport, so our team can look into the issue? Thank you.
App or website doesn't give the option to use a gift card.
Business response:
Your feedback is always important to us, Daniel. I hear your frustration and apologize that we do not offer online gift card payments. Our team will keep this into consideration for future app updates.
Poor app functionality. Can't ask for something to be left off (hold the mayo, etc). We were unable to add more than a single entree - any additional item added only changed the sides on the 1st entree.
Business response:
Hi Andy - Your feedback is incredibly important to us. Our team is continuously striving to enhance the features and functionalities of our app, and your input is invaluable in helping us achieve that goal. I truly appreciate your patience as we work to update these features.
I would give this 0 stars if I could. It could not even find the Cracker Barrel in my town to even begin to allow me to place an order. Absolutely useless.
Business response:
Hi Tina, I truly apologize for any inconvenience you experienced while using our mobile app. Our team is committed to providing a seamless and enjoyable user experience, and we take your feedback seriously. If you'd like additional support, please email me at mobileappsupport@crackerbarrel.com. Thank you.
The cringey virtue signaling needs to stop.
Garbage! Never works!!
Business response:
Oh no, Denise. I'm so sorry you are having trouble with our app. Could you please email me with more details about your experience at mobileappsupport@crackerbarrel.com, so I can try to help you? Thank you!
The UI is pretty good, besides a few quirks including having upcharged sides show up before regular sides when choosing an entree. All it needs is an option to enter special requests. I can't put pickles on my cheeseburger... I can't not rate it lowly for that... Just one more option with a free textbox would fix most peoples' complaints.
Business response:
Thanks for your feedback! We will take this into consideration as we work to improve our app features.
Since you decided to go full rainbow i will no longer support your business.
Frequently asked questions about Cracker Barrel Mobile App
How is Cracker Barrel Mobile App rated?
Cracker Barrel Mobile App has a 2.4 star rating with 5,973 reviews.
When is Cracker Barrel Mobile App open?
Cracker Barrel Mobile App is closed now. It will open tomorrow at 9:00 a.m.