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Cracker Barrel Mobile App
- Restaurants
- Lebanon, TN
About this business
Location details
635 South Cumberland Street, Lebanon, TN, 37087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I will be grateful when they actually get this app working. Right now it doesn't work.
Business response:
Hi Cindy. I am truly sorry to hear that you are having trouble with our app. To ensure that it works properly, please make sure you have the latest version downloaded. If you still experience this issue, please email me at mobileappsupport@crackerbarrel.com. Thanks!
Before I was able to use gift cards here, now I can't. Don't like it. It also tells you that they don't have items that they do but it does not tell you when something is out for real.
I hate to do this because this is such a well designed app and the experiance would be great if it WORKED. Every time I try to order anything I encounter an error and its become such a frustrating experiance. We've gone from eating here every sunday to rarely ordering because wrestling with the app is such a hassle. Its been MONTHS since this started happening and its really discouraging that its still not working
Business response:
Oh no, Rebecca. I'm so sorry for the frustration you experienced with our app. Please email me at mobileappsupport@crackerbarrel.com, so I can look into this issue. Thanks!
The app is okay but there's no way to contact after you receive your order if your order is incorrect. Of which my order was incorrect and I have no way to contact.
Business response:
Hey Richard. I appreciate your feedback, and I am so sorry that part of your order was overlooked. Can you please send your concerns to https://guestrelations.crackerbarrel.com/s/contactsupport, so our team can look into this? Thanks!
Since the recent update, I can't place an order.
Business response:
I am so sorry that our app is giving you trouble, Elaina. Can you please email me at mobileappsupport@crackerbarrel.com, so I can look into this for you.
This app is complete trash. I just updated to the newest version and it won't even allow me to sign in. In the past when I could sign in, it wouldn't retain user data. You'd think for a company that makes the money CB does they could spend the money to have a proper mobile app built.
Business response:
Oh no, Brett. I am so sorry you're having trouble signing in. Can you please email me at mobileappsupport@crackerbarrel.com, so I can try to help you? Thank you.
I keep having to send the food back. It's either over cooked, or under cooked. Seems there is no happy medium. Plus, I don't know what the management of Cracker Barrel is thinking, but they keep dropping good menu items for new stuff that tastes terrible. I tried their NEW Beef Tips, and Fried Shrimp with another item. The Beef was pre-sliced before cooking and it was tougher than Chinese arithmetic, and the Shrimp was Rubbery. I had to send it back too. The best item they had was recently drop.
Business response:
I'm sorry to hear you were disappointed with our food, Richard. Please reach out to us here, so our team can assist you with this issue: https://guestrelations.crackerbarrel.com/s/contactsupport
Hello, location needs to be 1st and front, plus allow passwod to be seen when registrating.
Cannot order pickup through the app. Everything looks good then all cart quantities are doubled between tip and finalization with absolutely no ability to edit back to original quantities. IHOP is easier. JS
Business response:
I'm sorry to hear you had this experience with our app, Kelly. Can you please send me more details at: MobileAppSupport@CrackerBarrel.com, so I can look into this issue for you? Thanks!
Frequently asked questions about Cracker Barrel Mobile App
How is Cracker Barrel Mobile App rated?
Cracker Barrel Mobile App has a 2.4 star rating with 5,973 reviews.
When is Cracker Barrel Mobile App open?
Cracker Barrel Mobile App is closed now. It will open tomorrow at 9:00 a.m.