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Cracker Barrel Mobile App
- Restaurants
- Lebanon, TN
About this business
Location details
635 South Cumberland Street, Lebanon, TN, 37087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Cooled food long wait for baskfast to come to table. waitess was okay will get the hang off it I am sure . Kinda smelt like a bar not a family place. If it don't do something I want be back or my family.
The mobile pay doesn't work sometimes and now the waitress blocked the scan code saying that they don't get the tip sometimes. Where is the tip going, because I am always charged the tip on my credit card bill. Also, the wait list doesn't work. I never get a text when the table is ready. We have to wait in line anyway, and sometimes the hostess needs help to find where our name is.
Business response:
That sounds frustrating. I am truly sorry for the issues you've experienced with our app. Our team is constantly working to make improvements for the best experience possible. Please make sure you have the newest version downloaded and feel free to email me at mobileappsupport@crackerbarrel.com for more support. Thank you.
The app never let's me sign in. I try to have it send a code to reset password but I never get the email. I try to setup the account again and it says I already have an account with my email address.
Business response:
I am truly sorry you are having trouble signing in. Please update to the latest version of our app, as we are continuing to make changes for improvement. If you are still experiencing this issue, please email me at: mobileappsupport@crackerbarrel.com, so I can look into this for you.
The app has improved a lot. However you still can't order the same customized orders through the app that you could in person. For example, what if someone wants plain hash browns instead of hash brown casserole, or wants to replace bacon with sausage. In some parts of the app you can do this -- in other parts, the options aren't available. Also, it would be great if the app remembered me and my preferred location. Otherwise great job and great improvements!
Business response:
I am so sorry to hear about the issues you've been experiencing. We are working hard to allow more customizations. I appreciate your patience and feedback as we work to improve our app.
This app will not let me complete the checkout information. I start to fill it out and the page dissappears, leaving me to start over only to have it vanish again.
Business response:
Hi Troy - I am so sorry to hear this. If you haven't already, please try updating the app to the newest version to see if that helps. If it's still not working, please email me at: mobileappsupport@crackerbarrel.com so I can look into this for you.
Too hard to sign up. Won't even accept my REAL and ONLY email.
Business response:
How frustrating, Denise. We recently made some changes to the app. Please try updating to the newest version to see if that helps. If it's still not working, please email me at: mobileappsupport@crackerbarrel.com so I can look into this for you.
Horrendous. It constantly refreshes to the main screen, even while entering payment info because it also won't communicate with Google pay and everything has to be hand keyed. Hopefully you can type fairly quickly otherwise you won't have the time to finalize the payment screen before it refreshes and deletes everything you typed in. The only thing worse than this app is the website itself. It's 2023, hire a new IT team.
Business response:
I'm sorry you had that experience, Roger. How frustrating. We recently made some changes to the app. Please try updating to the newest version to see if that helps. If you're still having difficulty, Please email me at: mobileappsupport@crackerbarrel.com so I can look into this for you.
The app won't load it keeps saying oops check back later.
Business response:
Thanks for reaching out to us, Verenna. We're so sorry the app wouldn't load for you. We've corrected the issue that was causing problems and it should be working again. We'd love for you to check it out by updating to the latest version!
I can echo the frustrations of other reviews. I add food to my order, but it disappears when I try to check out. I've spent a half hour trying to get this to work, even creating an account.
Business response:
Thank you for reaching out, Burk. We're sorry it wasn't working for you. We've corrected the issue that was causing problems and it should be working again. We'd love for you to check it out by updating to the latest version!
Frequently asked questions about Cracker Barrel Mobile App
How is Cracker Barrel Mobile App rated?
Cracker Barrel Mobile App has a 2.4 star rating with 5,973 reviews.
When is Cracker Barrel Mobile App open?
Cracker Barrel Mobile App is closed now. It will open tomorrow at 9:00 a.m.