This profile has been claimed by the business owner or representative.
Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
They lied and didn’t check my tire sensor because they didn’t have the security lugnut, even though all of my lugnuts are regular. I will not be returning to this dealership due to their lack of work ethic and customer service..
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Overall a terrible experience. Bill was wrong and took 30 minutes to get corrected. Car not cleaned properly, used my gas and didn't refill. Had to call multiple times, with no return call to get appointment lined out and tires.
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
My last service was acceptable. My last attempt to get service on 11/18 was terrible. Over 2 weeks to have service with a loan car is unacceptable. I buy my cars at Sewell and I will only have my cars serviced at Sewell. I will never step foot into Crest again. It has always been a disappointment.
I would like to thank Monica for being an awesome help with the vehicle i purchased. However, the loan department has very shady practices. Jody ran my credit through some lenders that i didn’t approve, i’m still trying to dispute the inquiries and I will continue because I did not authorize Jody to illegally run my Social Security number.
Disappointed in how the service of this dealership has gone down. I sat in my car for 10 minutes waiting to be greeted while I saw another individual sitting in a chair on his cell phone.
Business response:
Your feedback is appreciated. Please reach our to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Car wasn't ready when promised. When I was told it was ready I went to pick it up and it wasn't ready. Chase brought it to me when it was done and told me the key fob he had told me the day before was done, was actually on back order and wouldn't be here until the end of December. Lots of scratches on the car that weren't there before.
Business response:
Your feedback is appreciated. Please reach out to James Freel at jfreel@vtaig.com to further discuss your concerns.
Great and fast Service was excellent very attentive A w e s o m e j o b
Business response:
Thank you for the great feedback! We're thrilled you had such a positive experience with our fast, excellent service and attentive staff. Reviews like yours motivate us to keep exceeding expectations at Crest Cadillac!
Really need to improve your greeting process The porter was on point but then not service writer. Just so happened Rob Beaumont was retuning from his lunch and ask if if someone was helping me. Hr saved my visit. There were a number of service writers at their desk and they just walked right by me. I was just about to get in the car and take my business somewhere else. Thank you Rob for coming to the rescue
Business response:
Thank you for your feedback. We apologize that our initial greeting process didn't meet expectations and appreciate your honest input. We're glad that Rob Beaumont was able to step in to ensure you received proper attention. Your experience highlights the importance of consistent customer service, and we take your observations seriously. Thank you for giving us the opportunity to make things right and for recognizing Rob's exceptional service.
I’ve tried to handle this situation patiently and professionally, but my experience with Crest Cadillac has been extremely disappointing. In July 2025, my 2024 Yukon XL Denali was damaged while in their care for routine service. The repair was attempted in August, but the incident still resulted in a permanent loss in value. I obtained a licensed diminished value appraisal, and my adjuster sent the report to James Freel, the Service Director, on September 5th. I followed up on September 11th and 15th. Despite multiple attemp... read more
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.