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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Routine and deferred maintenance on my Cadillac. Disappointed that soon after this visit, another issue required immediate attention, so I stopped by a nearby mechanic. They diagnosed and repaired the minor issue and pointed out a more significant problem that was NOT new and was not identified or mentioned at Crest. There's no way it could have been overlooked by the Crest mechanic who worked on my car, so I'm troubled that something pretty significant was overlooked. Not to mention another $1800 that I wasn't expecting to ... read more
Business response:
We are here to address your concerns and understand your frustration regarding the maintenance service on your vehicle. Your feedback helps us improve our processes and ensure we meet the high standards you expect. We would appreciate the opportunity to discuss this matter further with you. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can better understand what happened and work toward a resolution.
Daniel was great but I was waiting for a long time to do financing and it was over 4 hours at the dealership. I also didn't receive the copies of the contract
Business response:
Thank you for sharing your experience with us at Crest Cadillac. We value your business and want to ensure every aspect of your visit meets your expectations.
Logan was great! Unfortunately, he quoted me 1-1/2 hours and I was there for over 2 hours. I asked the cashier for an estimate on time at one point and she told me "Logan can tell you that"... Logan had left for the day? After 2 hours I asked for another update and she said they were looking for my specific windshield wipers to which they never found. At this point I canceled the windshield wipers and wash because I could no longer sit there and wait for the vehicle. Another service advisor had to inquire about my vehicle an... read more
Business response:
Your feedback is appreciated, please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
This has absolutely been the worst car experience I have ever had. I took my car to service and wasted almost two thousand dollars when I clearly told the service desk to complete an assessment and if repairs are over $1000 then I would rather purchase a new car. The repairs were a little over that so I agreed to the repairs. However, in only a few weeks the same problem persisted and almost $2000 later even after speaking with your sales personnel. I was not sold a car when I can purchase one. I was instead given back a car... read more
Business response:
Your feedback is appreciated, please reach out to our service director James Freel at Jfreel@vtaig.com to further discuss your concerns.
Talk to her boss Bryan. He can fill you in Talk to her boss bryan
Promised service was not provided and misguided on the issues that I wanted fixed .
Business response:
Your feedback is appreciated, please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
For the second time in a row, they have forgotten to perform my state inspection. They have also taken more than two weeks to fix my car. I was charged for courtesy roadside assistance without informing me there would be a charge for it.
Business response:
Your feedback is appreciated, please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns
Service is OK for general maintenance items but for larger repairs it always seems to be extremely expensive and hard to work with them especially when a war company is involved.
Business response:
Thank you for your review and for sharing your experience with our maintenance services. We understand your concerns about the costs associated with larger repairs and the challenges you've faced when working with warranty companies. Your feedback about our general maintenance being satisfactory is valued, and we recognize that complex repairs and warranty processes can sometimes feel overwhelming. We strive to provide transparent communication about all repair costs and work diligently to streamline warranty claim procedure... read more
No part in stock, took 6 hours to tell me that and no has more problems, camera not working , time off, cannot change in settings! Ugh
Business response:
Your feedback is appreciated, please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.