Crest Cadillac

Txvn2003 

on DealerRater

a month ago

Lack of communication, my car was picked up Thursday, got a call from the service manager that day to go over what was needed. Did not hear back until Monday evening after I had to leave a voicemail to get an update on my vehicle. I was not notified that there was a problem with my transmission and an oil leak that was fixed until my second call. That fellow that answered was also not very kind when he told me “ don’t shoot the messenger, im just telling you what you wanted to know” didn’t catch a name but he just had should... read more

WJOSEPHHODGSON 

on DealerRater

a month ago

No and I'd appreciate it if you didn't send me 18 separate feedback requests Ok 

STAN_COWAN 

on DealerRater

a month ago

After having our new Cadillac for over a week, still several of the repairs were either not done, or not done correctly. 

karimhemani 

on DealerRater

2 months ago

When Service was completed no one informed me I called to find out about status of my car no one gave me answer person who pick up the phone told me your service advisor will call you I waited 2 hours no one called me I went to dealership and found out my service advisor is off and his partner should inform me anyway I went to cashier and she said she can’t find a paperwork finally she found the paperwork at service advisor desk. thanks to cashier 

IQ_2025 

on DealerRater

3 months ago

I’m very disappointed with the level of service here. The staff never provides updates on the progress of my vehicle—once it’s dropped off, there’s no communication or follow-up, even when it’s promised. Having recently moved to this area, I had hoped for a seamless experience, but I find myself considering going back to Sewell. The difference in customer service and relationship management is night and day; unfortunately, this location feels years behind. 

GLEN.BAKER 

on DealerRater

3 months ago

Crest Cadillac service department and staff is always extremely professional and always helpful and very knowledgeable. 

User522 

on DealerRater

3 months ago

Crest Cadillac’s service department is a disappointment. Repairs were done improperly, and when I brought it up, there was no accountability or professionalism. Promises of timely service turned into repeated delays with no communication. For a luxury brand, this level of carelessness is unacceptable. I will not be returning and do not recommend Crest Cadillac to anyone! 

jfriswel 

on DealerRater

3 months ago

Ty King is exceptional and an asset to your customer service team, however, I suspect the technicians working on EVs may need additional training. The technicians don't seem to be able to fix my Lyriq with one visit. Recently, a rear light failure required two visits to repair, requiring me to leave the vehicle there twice. A loaner vehicle wasn't available so this was a major inconvenience. Picking the car up was a real problem as well. There was no paperwork for the second repair, so the vehicle took a considerable time to... read more

NotApplicable067 

on DealerRater

3 months ago

After being a loyal customer for over five years, I will never go back there again! In March, I scheduled to bring in my 2023 Escalade in for repair on a Monday and was told it would be ready in two days. Instead, the technician didn’t even know what parts were needed, ordered the wrong one, and then broke another part that was on backorder. It took them two weeks to finally get my car back to me, and no loaner was ever provided. When confronted the manager Logen’s response was basically, “it is what it is, things go wrong,”... read more