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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Management needs to change. James and Logan need to change their attitude towards customers. Simply rude and careless - don’t do business here.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig..com to further discuss your concerns.
My Escalade has been serviced here for all recommended service since I bought it here in 2019. This is the first time it was returned to me dirty. They had it from 7:30 in the morning until 5:30 in the evening., and did not clean it inside or out. Very disappointing.
Business response:
Thank you for taking the time to provide feedback about your recent service experience with your Escalade. We understand your disappointment. We recognize that maintaining the high standards you have come to expect is essential, and we take your concerns seriously. Your experience helps us identify areas where we can improve our processes to ensure every customer receives the complete care they deserve. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can discuss this matter further and work to res... read more
Zero accountability. Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they have your car in their possession.
Business response:
Your feedback is appreciated, please reach out to our General Sales Manager Caleb Brosin cbrosin@vtaig.com to further discuss your concerns.
The communication was terrible from beginning to end. I pulled into the service bay and waited for someone to come around and greet me. Not sure how long I waited, but I did see a whole bunch of employees standing around talking. I finally got checked in and was told it would take two hours for an oil change and tire rotation. Seemed long for two quick and easy services. It’s a dealership so I figured that’s why it’s slow. After two hours, I heard no update. I waited by the service desks but my service person was already gon... read more
Business response:
Your feedback is appreciated. Please contact our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Poor communication during service. Upon check-in, I was told routine maintenance would take approximately 2 hours. I waited in the customer service area. After waiting 2.5 hours, I went to service advisor (different person than who checked me in) and asked for the status of my maintenance. I was frustrated to learn my car had been ready for at least .5 hour without being notified. In addition, when I scheduled my appointment I was told someone would contact me to discuss a specific service I was inquiring about. No one conta... read more
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Samuel Dixon was by far the most professional, knowledgeable and courteous salesman that I’ve ever seen associated with.
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns
There were a few hiccups along the way—wait time for financial guy was over an hour, to pick up car was about 10 days. When I picked up my car, navigation and car play didn’t work and the front license plate wasn’t on. So now I have to bring my car back.
Business response:
Thank you for your review and for choosing us for your vehicle purchase. We are sorry to hear that you were not 100% satisfied with your visit, and we understand your frustration. We appreciate you bringing these concerns to our attention, and will use your feedback to improve our processes.
Will never buy a car from there again. Very little to no communication. Bought a Toyota Supra GR. I was promised a remote since the car I purchased only came with one. And some might think this is petty, but cars now a days are so picky and or sophisticated that without the remote/FOB key the car will is not start, period. You will have to tow the car to the dealership and then wait until the new remote/FOB arrives. If not, you will be stuck with 50k paperweight sitting in your garage. The remote for this car is 1100$. Speci... read more
Business response:
Your feedback is appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.
Crest team has a follow up process that makes you wish AI was further along than it is. We worked our deal through Corey which not to shame him but seems he has not been in the business very long so I tried not to be to hard on him. The management staff seemed to not give him answers in a timely manner and was tough to get responses. We ended up doing the deal and paid for transportation to Colorado. Along the route the driver informed me that they had been hit by a rock and cracked the windshield to which they instructed me... read more
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.