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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Car was in service for 5 days for a new tire and alignment, unacceptably long
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Only Concerned about 3% Credit Card Charges. Most of the service centers don’t charge for credit cards
Gave me an inspection report based on my mileage. Not acceptable in my opinion. Give me an inspection based on what tech sees. Then you charge a 3 % fee on credit card. I will definitely be going back to Sewell
Business response:
Your feedback is appreciated, please reach out to our service director James Freel at jfreel@vtaig,com to further discuss your concerns.
Way too expensive! Service person barely greeted me. Car ready two hours before they called!
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Ty was best as always. Vehicle not really ery happy. Every time there is new issue. And mechanics has no idea
Both service managers I have dealt with in March and now in July have stated one thing and Never followed through on what they state and never follow up on status of my vehicle or order. Communication is non-existent and the customer is left making endless calls to follow-up and obtain the status. Greg Vetrano told me on 6/30/25 that the A/C control would most likely be in on 7/2/25. I received no call on 7/2 and texted Greg to get a status on 7/3 but received no response. I then contacted Crest Cadillac on 7/8, multiple cal... read more
Business response:
Your feedback is greatly appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
The service department has always been supportive and I’ve taken two of my Cadillacs to Crest. But a rent change where a service fee is added when you checkout because you use a CC is extremely disappointing and frankly a surprise! Rethinking my support of Crest as a provider for my cars maintenance.
Business response:
Your feedback is greatly appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Failed to fix my car multiple visits charged me 7k in 60 days and still all the warning lights on. Only good part was Logan the service rep. He's great.
Business response:
Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.
The Crest team needs to improve their communication. They wasted a lot of my time.
Business response:
Your feedback is great appreciated. Please reach out to our Service Director James Freel to further discuss your concerns at jfeel@vtaig.com
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,064 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 8:00 p.m.