Crest Cadillac

TexMan 

on DealerRater

5 months ago

Simple oil change and battery replacement took 4 days! And I’m not mentioning the outrageous price for this simple maintenance 

Lj3844_jj 

on DealerRater

5 months ago

poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor poor 

RBUCHANAN3 

on DealerRater

5 months ago

There is NO more noise coming from my dash anymore. The NO content has come back and that means i can't use buttons on steering wheel and have to use the dash to change songs etc. 

Lj3844_jj 

on DealerRater

5 months ago

Poor service and not competent. Logan (he service adviser and shop manager) provided an erroneous diagnostic on my car and installed a 900.00 part that didn't resolve the problem as he said it would He demanded that I was responsible for the cost. I challenged him regarding the part he installed that didn't fix the issue. He then told me, "To fix my car, it would cost 3600.00 based on what his tech told him. His cost quickly went from 900.00 to 3600.00. I was trying to give Logan the benefit of the doubt and trust his assess... read more

norton wells 

on DealerRater

5 months ago

On April 23rd I took our 2024 Lyriq to Crest for its first maintenance - which they set at the time of purchase last October. Within 1 minute, Greg said "you're good to go - there are no recalls or diagnostic issues". I responded that I knew that from the Cadillac app, and asked “don’t you rotate / balance tires, check fluids, etc.?” Greg replied "maybe at 12-15K miles", but that wouldn't be included in the complimentary first service. I drove away. I was subsequently called by a manager, who set up an appointment to perform... read more

K9KAY 

on DealerRater

6 months ago

My husband went at 0700. .at 0940 I received text that they were unable to complete recall repair as thought and did I need a ride home!!!! SERIOUSLY...How incompetent can you get. Gotta find another dealer with competent technicians and time management insight!!! 

CLAYCAIN 

on DealerRater

6 months ago

Our Escalade broke down in the middle of the interstate while my wife was driving (bearing failure). The road was under construction so there was no where to pull to get in a safe area. I drove my vehicle to help, I called the closest tow truck company to get the vehicle and my wife out of harms way. Tow truck picked up the Cadillac and was going to bring it to our house then figure out what to do after that, we called Logan at Crest and let him know what’s going on and asked if we just need to have the tow company bring the... read more

dawna.carlson 

on DealerRater

6 months ago

I have no idea who Caleb Brosin is, BUT, Schuyler Crouch was our financial guy and he was terrible! Said he was busy and presented himself as if not having enough time to help us, a customer who was actually purchasing a vehicle! Did not explain any of the paperwork just put in front of me and told me to sign. I did ask a few questions which he seemed like he did not have enough time to explain what I was signing and was irritated that I asked. And I do believe that he also played around with numbers to not only eat up our d... read more

dawna.carlson 

on DealerRater

6 months ago

I have no idea who Caleb Broison is, BUT, Schuyler Crouch was our financial guy and he was terrible! Said he was busy and presented himself as if not having enough time to help us, a customer who was actually purchasing a vehicle! Did not explain any of the paperwork just put in front of me and told me to sign. I did ask a few questions which he seemed like he did not have enough time to explain what I was signing and was irritated that I asked. And I do believe that he also played around with numbers to not only eat up our ... read more