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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Whether you come to us to purchase a new or used INFINITI or for routine service and auto repairs, you can depend on all of us at Crest INFINITI to do whatever it takes to provide you with an enjoyable experience. Located in Frisco, TX, we serve all the surrounding areas, including Plano, McKinney, and Allen. Our dealership offers a curated range of top-selling models like the QX50, QX60, and QX80, alongside various pre-owned options. We provide buying, leasing, and financing services, ensuring a personalized experience. On ... read more
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I am happy with the advisor that we worked with on this single service appointment but overall, I would not recommend this dealership to someone buying a vehicle. The sales and service teams do not seem to be on the same page and our car buying experience last September was horrible.
We dropped the car off on a Monday AM and was told it would take a day & a half. My daughter was leaving Tuesday night. We called for updates but only got it’s in the works. When I called the main # I was told work had not started yet. We were also told we needed a new tire as the nail was in the side wall of tire. Since they hadn’t started on the car we picked it up. Also, nail nowhere near sidewall. We took the car to a different service place where my daughter lives. Easy, inexpensive patch all that is needed on the tire.... read more
I tried to buy a 2017 Mercedes-Benz CLS63. They strung me for six days. The finance person always was to busy to get my paperwork done. Once I received the paperwork, it was incomplete. I wanted the purchase and sale to list what was included, ie. added equipment and cost of shipping. It didn't seen like to much to ask? I was just suppose to give the $50k without any documents detailing the purchase. Then they pulled to car saying they were going sell locally. I am saddened not to get the car. I've been looking for awhile.
Made an appointment and dropped off vehicle Friday at 7:45 am, 15 minutes before appointment time for a VERY simple service request. Never heard from anybody, so called about 4:00 pm and was told my vehicle was still waiting to be looked at and they’d get to it on Saturday and were open 7-3 on Saturday. Never heard from anybody on Saturday. Called first things Monday after seeing on the link that it still hadn’t been looked at and told them I’d take elsewhere. Terrible communication. Terrible service. I’m going back to the d... read more
They are always very kind and welcoming when I go to the service department. This time I was disappointed with the service department when they detailed my car they took things out of my side door pocket that I either wanted or needed. I didn’t think those things would affect the detailing of my car, but obviously it did.
Tony Brown is not a good service advisor when it comes to communication. He can be difficult to get a hold of, especially when he doesn't return calls in a timely manner and leaves you waiting excessively.
I took my 2019 infiniti qx60 last week with check engine light on. I had already did my own diagnostic on my personal device I gave them the codes and I was told they were gonna do thier own diagnostic which was fine. They came back and said i needed reprogramming module software glitch in the system but I still had to get charged $379 I didn't argue. Do what needs to be done. I waited 3 hours at the service department while the car was being serviced plus the 45 mins driving there and 45 mins back home. I got home my check ... read more
service is poor on response did not fix my key did not return call did not send my title
I was there to get a leak checked and was given 8k quote to get transfer case replaced and had to try multiple times to reach to advisors to get details. The leak started right after when I got my repair done for radiator fan and inspection done during that did not mention anythin about the leak. I got the repair done in another shop, just the axle seal replaced which is way less expensive with 3 year 3600 mile warranty.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,493 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open tomorrow at 7:00 a.m.