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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Whether you come to us to purchase a new or used INFINITI or for routine service and auto repairs, you can depend on all of us at Crest INFINITI to do whatever it takes to provide you with an enjoyable experience. Located in Frisco, TX, we serve all the surrounding areas, including Plano, McKinney, and Allen. Our dealership offers a curated range of top-selling models like the QX50, QX60, and QX80, alongside various pre-owned options. We provide buying, leasing, and financing services, ensuring a personalized experience. On ... read more
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Neutral experience, little overpriced for some services, too much disposal charges transmission fluids or brake fluid service.
DO NOT RECOMMEND! On September 6, 2022, we brought our Infiniti G37 Convertible to Crest Infiniti due to our convertible top getting stuck midway while other opening OR closing it. The top was functioning inconsistently, meaning it would work one day then not work the next. This was thoroughly explained in detail the day that we dropped the vehicle off for the diagnosis / service. After the diagnosis, we were told that the partial shelf was the problem and needed to be replaced. Over the course of 55 days, our car had been i... read more
We had sale rep Jonte Cox he has to be the worse sale rep they have in store. He was not paying attention to what I saying. He told me when I ask I have not heard from you all day this man said I was working with other customers I said so what am I. I can’t believe Crest allows theee employees to treat customer how me and my family was treated. When I ready to trade my auto in it will no be with Crest. Poor service poor everything all All around the board.
Josh did everything he could to get me done. But the finance team wasn't helping me lease a new vehicle. 😒
Predatory sales practices and I am in medical sales! Sadly they show you the most expensive options and say : oh the off brand factory parts must not be available. Only when your threaten to walk away somehow through a miracle they find the right parts! I am not rewarding such practices with my business and walked away! I was told at the exit they are luxury dealership science they have cold coffee and over cooked BBQ I guess that why they have charge more!
This happened over 2 months ago and no one has contacted me from the dealership--I am also calling HQ to file a complaint. My email was addressed to Mike Brosin on 11/19/2021 The person I dealt with introduced himself as Jason McClellan and informed me Bryan had called in today and he would be filling in. The very next thing he told me was "We don't have a loaner car for you" so, here we go again. I had a reservation number. He informed me there was nothing he could do. I asked to speak with you and was told you were not in ... read more
One star because the Customer Service Rep (Jason)was cordial and responsive. Crest indicated I needed a new transmission. $5163.01. Took the vehicle to a mechanic who found the problem and fixed it for $550.00 words cannot express my utter dismay.
Prompt and professional agents there got me in and out after discussing all aspects of my problem with my car!! However I have a device on my car for insurance discounts and I spoke at length with Omar about it several times about making sure it was put back and he assured me they put it back but after leaving I discovered he lied to me!! I had a hard time finding where to reconnect it without being penalized!!!
Good nut not quite good enough on Zactek detail. Missed driver’s cup holder ice cream big spot, did not clean Inside console compartments at all, the Infiniti logo on the back hatch was half clean/half dirty and the wood on center console was not cleaned well. If this was supposed to be a fantastic, like new cleaning I was expecting, it was a fail. Techs Broke the window, causing extra day undue delay.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,494 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open tomorrow at 7:00 a.m.