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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I arrived at 5:15 PM needing an oil change and tire I arrived at 5:15 PM needing an oil change and tire rotation. I was greeted immediately and assured they could take care of the problem. Very courteous and professional.
Business response:
Thank you for taking the time to share your experience with us. We are delighted to hear that our team was able to accommodate your oil change and tire rotation needs when you arrived that evening. It means a great deal to know that you found our staff to be welcoming from the moment you walked in and that they provided you with the reassurance you needed about handling your service requirements. We take pride in maintaining courteous and professional service standards, and your feedback confirms that our team delivered on t... read more
Bryan Bannister and Dustin were extremely courteous, Bryan Bannister and Dustin were extremely courteous, helpful, prompt and trustworthy. We had a lot of service work performed and Bryan kept us well informed of the timing, diagnosis and costs. Very much appreciate that Crest provides loaner vehicles. This is a huge benefit for extended service and is why we always trust and use Crest for all of our maintenance needs.
Business response:
Thank you for taking the time to share your experience with our service team. We're delighted to hear that you found our staff to be courteous and helpful throughout your visit. It's wonderful to know that you were kept well-informed about the timing, diagnosis, and costs of your service work, as clear communication is something we strive for with every customer. We're particularly pleased that our loaner vehicle program has been beneficial for you during extended service appointments. Your trust in choosing Crest INFINITI ... read more
This is the second vehicle I have purchased from Crest This is the second vehicle I have purchased from Crest Infiniti and will be the only dealership I would continue to repeat. Service is exceptional and quick.
Business response:
Thank you for choosing Crest INFINITI for your second vehicle purchase, Sherri! We truly appreciate your loyalty and trust in our dealership. It means so much to know that you consider us your go-to choice for future purchases. We're thrilled that you found our service to be exceptional and efficient. Your satisfaction is our priority, and we're honored to have earned your continued business. We look forward to serving you again in the future.
My service Advisor was Troy Dunn. My service Advisor was Troy Dunn. He is a very helpful advisor and also very courteous.
Business response:
Thank you for taking the time to share your experience with us. We are delighted to hear that you found your service advisor to be so helpful and courteous during your visit. It's wonderful to know that you received the kind of attentive and respectful service that makes a difference. Your feedback means a great deal to us and helps us continue providing excellent care to all our customers. We truly appreciate your business and look forward to serving you again at Crest INFINITI.
Their service department is simply first class, Trou Dunn Their service department is simply first class, Trou Dunn was service consultant and he did a remarkable job getting our rather unusual problem with out Infinit solved.
Great experience from start to finish, the guys are Great experience from start to finish, the guys are awesome when dropping off the car. Robert was very friendly and explained everything in great detail. Thanks Crest! See you soon.
Business response:
Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that your entire visit exceeded your expectations from beginning to end. It's fantastic to know that our team made such a positive impression during your drop-off experience. We're especially pleased that Robert provided you with the friendly service and thorough explanations you deserved. Your kind words mean so much to our team, and we truly appreciate your trust in us. We look forward to welcoming you back soon!
AL was polite,helpful and good person all around. AL was polite,helpful and good person all around. He deserves a raise possibly a promotion.
Business response:
Thank you for taking the time to share your experience with us, Joe. We are thrilled to hear about your positive interaction and that you found Al to be courteous and supportive. Your feedback about his helpfulness and character means a great deal to us at Crest INFINITI. We truly value customers like you who recognize exceptional service, and we will make sure to share your kind words with our team. Your recommendation regarding recognition is appreciated and will be passed along to management.
Not happy with my car back in service after I just Not happy with my car back in service after I just completed one and everything was find . And to be honest the charges
Business response:
We understand your frustration with having to bring your vehicle back for service so soon after your recent visit. We know how inconvenient this must be for you. Your concerns about the charges are also important to us, and we want to make sure you feel confident about the value of our service. We would appreciate the opportunity to discuss your experience further and address your concerns directly. Please contact Randy Nabors at [email protected] so we can work together to resolve this matter. We value your feedback and w... read more
Randy always takes great care of me and my car. Randy always takes great care of me and my car. Dustin sets me up w a very nice loaner when appropriate.
Business response:
Thank you for sharing your positive experience with our service team. We are pleased to hear that you consistently receive excellent care for both you and your vehicle. It's wonderful to know that our team members go above and beyond to ensure your satisfaction, including providing you with quality loaner vehicles when needed. Your feedback about the attentive service you receive means a great deal to us. We appreciate your continued trust in Crest INFINITI and look forward to maintaining this high level of service for you i... read more
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 9,797 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 8:00 p.m.