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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Ally was great. However, the plugin battery problem is not resolved. Even though I was an early adopter of the new XC60 plugin in 2018, and paid a heavy premium, I will not recommend, Volvo EVs because the plugin battery is almost useless after 3 years. Volvo wont replace the battery pack!! They keep the car for diagnosis and charge for software upgrades but nothing is resolved. The hybird warranty is a joke. Very disappointed (not with the service people or dealership), with Volvo EVs.
Business response:
Thanks for your feedback. We’re glad to hear you had a great experience with Ally. We understand your concerns about the battery and appreciate your insights. Your input is valuable as we continue to improve our products and services. Thank you for being a part of the Volvo community.
Tied to pull fast ones during the initial discussions of purchasing car. Had $1800 listed as an option in the price breakdown and when I told them I didn’t want that option (tint, paint protection, etc.) they said it was already on the car so I had to pay it when it actually wasn’t. After back and forth they said they could do without it. Typical saws tactic that allows them to screw people over. They didn’t have car for me on Monday after purchasing on Saturday as they promised. The only communication was me calling them tr... read more
Business response:
Thank you for sharing your recent experience at Crest Volvo Cars. We sincerely apologize that your car buying process fell short of your expectations. We take customer satisfaction very seriously, and it's concerning that you felt pressured to purchase an unwanted option. Regarding the current issues with your vehicle, we want to ensure a swift resolution. Please reach out to our General Manager, Jason Pickering, at your earliest convenience at jpickering@vtaig.com or 214-620-5788.
Andrew was great! Sad we couldn’t make a deal due to the finance people but he was awesome to work with. Would definitely come back to him next time.
Business response:
We greatly appreciate your feedback regarding your experience. It's fantastic to hear that Andrew provided you with excellent service during your visit. Our team strives to ensure that every customer receives exceptional assistance throughout their car-buying journey. We regret to hear that a deal couldn't be reached due to challenges with the finance process. Your feedback is valuable to us, and we will review our procedures to identify areas for improvement. We're thrilled to hear that you would consider returning to work ... read more
BIG privacy issue at this dealership, my financial paperwork was sent to a wrong email address despite asking it to be updated by three different people from three different departments. They each confirmed the email was changed and then my finance paperwork was sent to the email address that is my ex setup when he worked there. I contacted the dealership and they pointed fingers at each other at who was at fault and I have yet to receive a call from the GM despite lodging a formal complaint with Volvo directly.
Business response:
Sujean804, First off I am so sorry that Crest Volvo Cars completely dropped the ball in communication on your transaction. Please that it was just an assumption from my salesperson and we indeed did not send your personal info to anyone. Thank you for taking the time to call me back today and work through this miscommunication from my staff. That doesn't mean that we are not in the wrong and I apologize again. I am going to use your feedback and our great conversation to implement a new policy so my staff does not "assume" w... read more
I just purchased my car a month ago and I had issues with my brakes. I took it back and the car isn’t still right. They then called me and told me the brakes look good and they lubed and cleaned my hardware only to get to the dealers to find out it wasn’t done. If I could give a negative rating I would!!!
Business response:
Thank you for bringing this critical issue to our attention. We sincerely apologize that you've experienced ongoing problems with your brakes after a recent purchase and service visit. The safety of our customers is our top priority, and we take any brake concerns very seriously. We understand your frustration that the initial service may not have addressed the problem fully. We want to ensure this gets resolved immediately. To expedite this process, we'd like to connect you directly with Jason Pickering. He can be reached b... read more
After stopping at the dealership on Saturday I felt like I was profiled by some of the sales people. At least 4 sales associate walked by me and my group before anyone greeted us. My sales person came and greeted us and asked if we needed any help.
Business response:
Thank you for your five-star review!
UPDATE: The dealer principal, Jason, got involved after this review was posted and immediately offered to purchase the vehicle back with no questions asked. I purchased a sign unseen 2021 Certified Pre-Owned XC90 From Crest. I wired the cash, and arranged to pick the car up ONE WEEK after I paid, because I live 3 hours away. I booked a $150 ride to Frisco. Upon pickup I noticed the car wasn't detailed. I was shocked, but didn't have time to wait for them to clean anything. I had to get in the car immediately to drive back to... read more
Business response:
Matt, I am very sorry to hear that we did not meet your expectations and for that I appoligize. We will use this situation to train the staff and strive for improvement in the future. I am happy to offer you a solution with a professional detail with pick up and delivery to your home or a complete refund of the purchase. Please let me know what we can do to make this right. Please call me on my personal cell @ 214-620-5788 at your convenience. Jason Pickering Managing Partner at Crest Volvo
The service on my Volvo V60 was excellent. However the cost to do service at a Volvo dealer ship costs an arm and a leg. The after market parts pricing must be 2 to 4 times the OEM price.
I purchased a 2018 Volvo S90 from Crest Volvo in 2018. Every time it rained, water entered the passenger footwell. I took the car in every year to have the issue resolved. For the first year, they could not replicate the issue. While Crest spent many dollars trying to fix the issue, water continued to enter the car. To make matters worse, when the car was last delivered to me, the dirty rubber mats were tossed in the car half on the seats and half on the floor. There was a dirty oily rag in the drivers seat and black hand pr... read more
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 10,391 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open tomorrow at 8:30 a.m.