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Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It was a great experience getting some detailing work done at Crest. Mark was very friendly and went over the work items patiently. He kept me informed on the progress of the work and ensured that work was done exceeding expectations.
Business response:
Thank you for the wonderful feedback! We're so glad to hear that your detailing experiencea was a great one. Mark will be thrilled to know that his friendly approach, clear communication, and attention to detail made such a positive impression. We truly appreciate your trust in us and are happy the results exceeded your expectations. We look forward to welcoming you back again soon!
Alley is always very helpful and keeps me informed. She never fails to follow up.
Business response:
Thank you for the great feedback! We're so glad to hear that Ally continues to provide such helpful and consistent service. Keeping you informed and following up is a key part of making your experience a smooth one, and it’s wonderful to know she’s delivering on that every time. We appreciate your trust and look forward to seeing you again!
The only thing that gives me the inclination to leave a 4 star, instead of a 5 star, is the failure of the online reservation system to make the reservation I thought I had for an 8:15 am appointment. The entry didn't go through to Crest, even though there was nothing left to do on my part. Consequently, when I arrived, there was no reservation, and I had to go to the back of the queue, resulting in a 3 hour wait for minor routine maintenance.
Business response:
Thank you for taking the time to share your experience. We’re glad to hear that everything went well with your visit overall, but we understand how frustrating it must have been to arrive expecting a scheduled appointment, only to face an unexpected delay. Your comments about the online reservation system are incredibly helpful, and we’ll be sure to share this feedback with our team to ensure a smoother scheduling process moving forward. We appreciate your patience and understanding, and we hope to deliver a true 5-star expe... read more
Jordan Farmer is an excellent service advisor. He is knowledgeable, efficient, and caring. I feel well taken care of every time I bring my car in for service.. I always feel comfortable asking questions and appreciate his professionalism.
Business response:
Thank you for sharing such kind words about your experience with Jordan Farmer! We're so pleased to hear that his knowledge, efficiency, and genuine care make you feel well taken care of during each visit. It's great to know you feel comfortable asking questions—Jordan’s professionalism and approachable nature truly make a difference. We appreciate your trust in us and look forward to continuing to provide the high level of service you’ve come to expect.
Excellent service by Crest Volvo and Jordan Farmer. Jordan is the best! I really appreciate it!
Business response:
Thank you for the kind words! We're thrilled to hear that you received excellent service from our team and that Jordan Farmer made such a positive impression. It's wonderful to know he provided the level of care and attention you appreciated. We’ll be sure to pass along your praise—comments like yours mean a lot to us!
Easy for make an appointment and very friendly customer service and fellow up will keep going back
Business response:
Thank you for the wonderful feedback! We're so glad to hear that scheduling your appointment was easy and that our customer service made a positive impression. It's great to know that the follow-up made a difference as well. We truly appreciate your continued trust and look forward to seeing you again!
Thank you so much for getting me in last minute and for great service! Jordan went out of his way to take care of me! Thanks again, you guys have a customer for life!
Business response:
Thank you for the wonderful feedback! We're so glad we could accommodate you on short notice and that Jordan made such a positive impact with his attentive service. It means a lot to know you felt well taken care of, and we’re truly honored to have earned your loyalty. We look forward to being here for you anytime you need us!
As always Jordan is the best! Consistent, kind, under promises and always over delivers! Thank you!
Business response:
Thank you for taking the time to share your experience! We're so glad to hear that Jordan continues to impress with his kindness, consistency, and commitment to going above and beyond. It's great to know you can count on him to deliver exceptional service every time. We truly appreciate your continued support!
Alan was great guiding me through the purchase process as well as on the post buy follow up. He was always kind and patient with all my questions. I would definetely recomend him!
Business response:
Thank you for sharing your experience! We're so glad to hear that Alan provided such thoughtful support throughout your purchase and continued to be helpful even after the sale. His kindness, patience, and willingness to answer all your questions truly reflect the level of service we strive for. We appreciate your recommendation and are happy to know you felt well taken care of!
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 8,936 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open on Monday at 7:00 a.m.