Cross Creek Hospital Together with Ascension Seton

Jason M. 

on Yelp

9 years ago

BEWARE! Cross Creek has proven to be grossly understaffed, poorly run, dishonest in both approach and in action, and truly incapable of providing any real help to those in need. This is truly a case of butts in beds business and should be shuttered. If all your friend, you, or your loved one needs is a pair of eyes on them to be sure they are not committing self harm, then perhaps this would suffice, but that is all one can expect from this facility. A close friend was admitted here and the experience has been more traumat... read more

Debbie T. 

on Yelp

9 years ago

We had our son admitted here for observation and adjustment(increase) of his meds. Instead of the increase he was given a lower dose than what he was originally taking and had an anger outburst causing him to put his fist through the window of a door and throw a heavy chair in the dining room. When I asked about the decrease in meds the therapist tried to say his physicians office sent them the incorrect dosage-That's right...blame someone else!!! Not taking responsibility for your actions is exactly what they said my son wa... read more

Hector A. 

on Yelp

9 years ago

I was told my family member will be ready by 4:30 pm. I gave them 30 additional minutes. 5pm. Not ready. 5:30pm not ready. I was told 4:30 and is 5:45pm, they keep telling me she is in her way. Is this a reflection of the quality of services provided to the patients? That is what my family member said. I did called today in the morning looking for status. I was told I will be called right bacl. Nobody did. I called David Myatt, LCSW - Director of Clinical Services. Never called back. 6pm. The original inventory list signed ... read more

Joshua C. 

on Yelp

9 years ago

This place was not helpful at all. I didn't see a doctor or counselor until I was being discharged on the 3rd day of my stay. 

Pete T. 

on Yelp

9 years ago

My experience for a 5-day acute stay for my son was completely unprofessional and border-line incompetent in the areas of communication, planning and discharge. I was referred to this hospital from Breckenridge Psych ER and know that options are often limited in these instances. That said, if there are options, I'd avoid this hospital, at least for adolescent care from my experience. If you have to go there, be prepared to advocate early and often to force the proper planning and communication from the staff at this hospital... read more

Julie P. 

on Yelp

9 years ago

We took our suicidal child there that was having a meltdown. He is also autistic; They lost the suicide note, just upped his drugs and changed 2. We specifically asked for help with possible LTRC facility, which they promised they would assist with, I had to find a place and it took the Dr. Rao and his team longer than we had to get the paper work over to the facility. I hope NO ONE in real need takes their loved one here. This place was a total joke and didn't care about helping our child just sedating him. Completely disgu... read more

Faye J. 

on Yelp

9 years ago

Cross Creek hospital is not the facility to take a love one too. My son was admitted last week and did not stay 24 hours due to feeling unsafe and hungry. He would not even take a bath at the facility. The staff promised that he would meet with a physician the next morning but that did not happen. A quoted price of the stay before admission was given which was several hundreds lower than the bill that was received. If your love one really needs help this is not the place. 

Fernie M. 

on Yelp

9 years ago

Cross Creek is a horrible hospital very unprofessional and uneducated. My son was admitted for 8 days during this time there seems to be a positive experience as discharge date is nearing the positive starts turning into a negative. Social worker Raquel Morales was very un professional and really failed my son's discharge plan failing to follow pre authorizations orders. Dr. Zapatel had prescribed a medication that requires pre authorization from insurance well we are now February 26, 2015 and my son has no medication. We... read more

Sally R. 

on Yelp

10 years ago

The adolescent unit was open 4 weeks when my teen daughter was admitted here during the last week of September 2015. I give this institution less than 1 star. No privacy policies in place....she saw sexual acts between girl patients, exchanged clothing and phone numbers with other patients. When discharged, they gave me a letter with another patients name on it....unbelievable! !!...especially since the doctor and social worker would not return my phone calls for 5 days!!Upon admission, the doctors decided to cut her 4 medi... read more