Cross Creek Hospital Together with Ascension Seton

Moriba J. 

on Yelp

6 years ago

It's like the staff's first day on the job. Every explanation was different. No one really knew the rules and regulations of the system. Horrible place by any standard! Staff "bedside manner" left a lot to be desired of, to say the least! Don't let your loved one have to experience this place! If I could use imaginary numbers here instead of stars, I would. 

Megin W. 

on Yelp

6 years ago

If I could give it 0 stars, I would. I was treated like an animal here point blank period. The techs are incredibly rude and one even went on to roll her eyes at me after I asked for a tampon. Lord forgive me for being a teenage girl on her period. So unprofessional. Please do not send anyone you love here. The people writing good reviews are blaming the bad reviews on "angry" patients, but of course I'm going to be angry when I was treated like a wild animal and with complete disrespect. Also I came out of this place more d... read more

Henry M. 

on Yelp

6 years ago

Please do not send your child to this facility. I have never provided a yelp review, but created an account for this express purpose. Our son (17 years old) was admitted to Cross Creek Hospital for severe depression on a Saturday. On Sunday, as we attempted to visit our son during visiting hours, the facility failed to open the doors for visitation until approximately 45 minutes after the scheduled start time. When asked for an explanation, the staff reported that they were understaffed and therefore unable to open the doo... read more

Molly P. 

on Yelp

7 years ago

I wish I could give them zero stars. My daughter was being transferred there from another hospital. They called me in in advance of her arrival to do paperwork. As standard with psyc hospitals, when we got there we had to lock up our belongings, including phones, and were told to wait. After nearly TWO hours with ZERO contact from any staff member, I got upset. We could not get out- all doors and exits were locked. We could not call anyone- there was no intercom or phone to call elsewhere in the building. We could not get to... read more

C G. 

on Yelp

7 years ago

Like most other reviewers, I would not recommend Cross Creek Hospital in Austin. We did not get to select the facility when a family member was hospitalized by APD, which compounded an already VERY distressing situation! Family member was not provided a Release form; therefore, staff was unable to talk with family because of HIPAA laws. I personally had to ask family member to sign form. Visiting hours are not posted nor were various staff members able to provide the information when asked. After the Release form was signed... read more

Daniel R. 

on Yelp

7 years ago

I have been trying to reach my friend who is a patient at Cross Creek and I have not been able to reach them. I have made about 25 calls in the past 2 days. I have only been transferred to different workers and sometimes, the wrong patients. Nurses and unit receptionists have not answered or returned my calls. Unit A receptionist answered my phone call and then immediately hung up without a word. This is so incredibly irritating and sad. I've only had the tiniest taste of what Cross Creek is like and I absolutely hate it. 

Nurse J. 

on Yelp

7 years ago

Patients and potential employees, stay away! Find a facility that has video cameras for your safety. No accountability here. I am a previous employee. A female nurse was SEXUALLY ASSAULTED in July 2018 in the adult PICU unit and the incident was brushed under the rug. Staff were not where they were supposed to be nor were they making rounds. The nurse was physically and sexually assaulted and then blamed for going on the picu unit alone. As far as I know, the incident was not properly reported and the nurse not cared fo... read more

Kristi L. 

on Yelp

8 years ago

I am very sad to say that we did not have good luck with Cross Creek Hospital. My son who is 18 and special needs need a place to go and this was one of the few that would take someone that was intellectually disabled. When we first arrived to the hospital the admissions ladies had been very nice and made sure that my son signed the forms that he needed to sign so that the Drs and or staff would talk to me. I was told that they would be contacting me to go over all medication changes. Two days went by and I had heard nothing... read more

Michelle J. 

on Yelp

8 years ago

Do not take your worst enemy to this facilities. When I first walked in I felt something was wrong, but my son always say I'm too picky. So I decided to look pass what I was feeling and focus on my child's needs. This counselor was awful. She did not have any compassion when she was speaking with my son, The counselor never smiled. Threaten to put him in their facilities because he did not want to talk with her cause she was being very nasty. They did not answer questions I was asking; going around the truth. Lied abo... read more