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Crossroads Hospice & Palliative Care
- Healthcare
- Plymouth Meeting, PA
About this business
Location details
523 Plymouth Rd., Suite 225, Plymouth Meeting, PA, 19462, United States
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We've only been using this company for a week and are switching to a new company Monday that offers more compassionate care for their patients. Today we experienced SUCH an unprofessional interaction with a supervisor that left us in shock, and more importantly upset our loved one who is on hospice care. Explore all your options before you use this company, especially if you have to use the branch from the Independence/Warrensburg, MO area.
Business response:
Thank you for sharing your concerns. We take them seriously, and our Executive Director would like to speak with you about your experience. Please send us a private message with the best contact number for you so they can reach out directly.
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RecommendedI'm going through the same thing right now, that it seems so many others here have, as my mother lay dying. She is in tremendous pain whenever she is moved. Her limbs are contracting, her muscles are seizing up, she has not eaten in 13 days and has not had any fluids in 5 days. All I'm asking is: Give her a little bit of pain medication before they move her whenever they have to shift her around or clean her. Her doctor said to ADMINISTER AS NEEDED in his notes!! No one will listen. My heart is broken. Hospice say... read more
Business response:
Thank you for expressing your concerns. We do take them seriously and our director would like to speak with you. Please send us a private message with the best way to contact you.
During the most emotionally distressing time of my life - when my family needed support the most, this company piled on distress, disregard, and disrespect. From a misaligned interpretation of Do Not Resuscitate on their forms (traumatizing), to allowing for pain and sores to fester and grow, to their cultural irresponsibility to send a Jewish chaplain knowing that we are a deeply devout Christian family - unconscionable. We fired them within the first week. They still haven’t picked up their equipment and probably de... read more
Business response:
Thank you for expressing your concerns. A member of our leadership team will reach out to your family to ensure we understand what happened.
My family and I debated about the decision to select hospice. That decision alone was traumatic. Then the decision to select an agency was taxing but we did it. Crossroads added more levels of stress because we had to keep following up as we experienced disappointment with the level of care and lack of attention to our loved ones urgent needs. The patient was not the priority. The staff of Crossroads rose to the top of priority as we had to navigate through the role of the receptionist asking the nature of the calls (who i... read more
Business response:
Thank you for sharing your concerns. A member of our leadership team will reach out to your family to learn more about what happened. We take these concerns seriously.
The Saint Louis office is horrible, awful, inattentive, company, all of the nurses that were good were temporary, the regular nurse was terrible, refused to even assess my family member, left him in tremendous pain, management is always unavailable and unresponsive. I wouldn’t let this company provide care for my dog. Just horrific!
Business response:
Thank you for sharing your experience. Our leadership team takes this very seriously and would like to learn more about the situation. Please send us a private message with your contact information so we can reach out to you.
Frequently asked questions about Crossroads Hospice & Palliative Care
How is Crossroads Hospice & Palliative Care rated?
Crossroads Hospice & Palliative Care has a 3 star rating with 171 reviews.
When is Crossroads Hospice & Palliative Care open?
Crossroads Hospice & Palliative Care is open now. It is open 24/7.