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Crossroads Hospice & Palliative Care
- Healthcare
- Plymouth Meeting, PA
About this business
Location details
523 Plymouth Rd., Suite 225, Plymouth Meeting, PA, 19462, United States
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their awesome with the patients but unethical, unfair and prejudice against their staff of color
I don’t even know where to begin. This was such a terrible traumatic experience. We were treated so poorly. The staff was so insensitive and didn’t really seem to have a clue on what happens during someone’s end of life journey. My moms pain was NOT being managed properly and we were left alone to figure it out. The promises made to us in the beginning were all lies. We had to switch over to another Hospice service and it was the best decision we made for our loved one.
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Dont waste your time. they talk out of both sides of their mouth and do nothing.
RecommendedThere are not enough words to say. How much my husband Rick and I love Crossroads Hospice. They are Amazing, every STNA, Nurse Aide, Medical Assistant, Chaplin, who sit with my mom and us, for 8 days, while our mom passed away. As well as her nurse . I would recommend you guys to anyone. Thank you for helping make my mom’s passing easier. And for all the love, support, and comfort. From everyone thank you again.
Used them for 3 weeks. They did not deliver the services they promised. Lock box for narcotics never showed up. An accurate med list was NEVER created. Mom got sick and they refused to believe she was sick instead insisting she had deteriorated. Told me she was on antibiotics already(is not) We’re now at hospital seeking treatment for infection. Trying to transfer care to a different hospice service and they are holding her records hostage for a HIPAA release which is NOT required under law for a continuity/transfer of care.... read more
Business response:
Thank you for sharing your concerns. Our Director will be reaching out to speak with you about this.
I have been a stable STNA for 5 years with the same company and wanted a change. I applied for an STNA position with this company and drove clear from Dennison to Green Ohio. Which was no big deal but the interview was far from pleasant I was made to feel so uncomfortable that I couldn’t even hardly answer the questions I was asked. I’m full of compassion and I was treated like I had none. I felt terrible about myself after the interview. Then when the interview was over the woman sighed loudly and said I don’t think there’... read more
I have been disappointed with the lack of compassionate care from Crossroads Hospice. When trying to communicate with them, I have experienced extreme difficulty in getting someone to answer the phone. They are evasive with details and communication/contact information for administrators. I cannot, in good conscience, recommend them to any of my parishioners. Go with Hospice of the Western Reserve instead.
Business response:
Thank you for sharing your concerns. We do take them seriously and have spoken to you by phone to try to address them.
Frequently asked questions about Crossroads Hospice & Palliative Care
How is Crossroads Hospice & Palliative Care rated?
Crossroads Hospice & Palliative Care has a 3 star rating with 173 reviews.
When is Crossroads Hospice & Palliative Care open?
Crossroads Hospice & Palliative Care is open now. It is open 24/7.