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Crossroads Hospice & Palliative Care
- Healthcare
- Plymouth Meeting, PA
About this business
Location details
523 Plymouth Rd., Suite 225, Plymouth Meeting, PA, 19462, United States
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One word: RUN! The St. Louis office literally dumped my mother at the ER because I wouldn't give $16,000 to a nursing home they placed her in that I felt was dangerous to her health. I expressed concerns about the way this company handled communications about the issue and they terminated my mom from hospice and refused to return anyone's phone calls - doctors, social workers, etc. They told other nursing homes and the hospital I had been uncooperative. I never raised my voice or threatened anyone. The company's clinical dir... read more
Business response:
Thank you for sharing your feedback. We have forwarded it to our corporate team.
The woman we spoke to in administration initially was told that I was not terminal but severely disabled and chronically ill. Their website, and others, specifically say palliative care is used for non terminal patients to give some quality of life where there is little or none. they sent a nurse to our home to assess me, during a pandemic, after being told my mother is also battling lung cancer, where i sat in a situation that exacerbates my condition for a half hour receiving unsolicited medical advice and eye rolls from... read more
This is why…opinionated people
do not trust these folks with your loved ones. They don't like it when people vote different then them.
The memphis branch of this company is terrible! They took my uncle to the hospital from his long term healthcare facility because he is starving and dehydrated yet somehow no one caught that!? Please tell me how!? We have an obviously incompetent hospice nurse from this company that goes once a week and she said he was fine this week. How is a man literally starving and dehydrated for MONTHS okay? She said he was just sleeping alot more lately, no cause for concern. Said he was eating and drinking plenty. He is pretty much u... read more
Business response:
We take these concerns seriously, and our Executive Director would like to speak with you about this. Please send us a private message with your contact information, so she can get in touch with you.
I volunteered with Crossroads for a short time and later went to them for Palliative Care when my MS deteriorated. I do not feel like they were professional towards me as a patient. I got a lot more support as a volunteer. This has really soured me to my volunteering memories with them too. I wish I knew how crummy their hired staff and care is, since I felt like I had such a good experience volunteering. I wonder often now whether I was just having fun and not really doing anything actually helpful. That isn't a great th... read more
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their awesome with the patients but unethical, unfair and prejudice against their staff of color
I don’t even know where to begin. This was such a terrible traumatic experience. We were treated so poorly. The staff was so insensitive and didn’t really seem to have a clue on what happens during someone’s end of life journey. My moms pain was NOT being managed properly and we were left alone to figure it out. The promises made to us in the beginning were all lies. We had to switch over to another Hospice service and it was the best decision we made for our loved one.
Frequently asked questions about Crossroads Hospice & Palliative Care
How is Crossroads Hospice & Palliative Care rated?
Crossroads Hospice & Palliative Care has a 3 star rating with 171 reviews.
When is Crossroads Hospice & Palliative Care open?
Crossroads Hospice & Palliative Care is open now. It is open 24/7.