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Crossroads Hospice & Palliative Care
- Healthcare
- Plymouth Meeting, PA
About this business
Location details
523 Plymouth Rd., Suite 225, Plymouth Meeting, PA, 19462, United States
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My family and I debated about the decision to select hospice. That decision alone was traumatic. Then the decision to select an agency was taxing but we did it. Crossroads added more levels of stress because we had to keep following up as we experienced disappointment with the level of care and lack of attention to our loved ones urgent needs. The patient was not the priority. The staff of Crossroads rose to the top of priority as we had to navigate through the role of the receptionist asking the nature of the calls (who i... read more
Business response:
Thank you for sharing your concerns. A member of our leadership team will reach out to your family to learn more about what happened. We take these concerns seriously.
The Saint Louis office is horrible, awful, inattentive, company, all of the nurses that were good were temporary, the regular nurse was terrible, refused to even assess my family member, left him in tremendous pain, management is always unavailable and unresponsive. I wouldn’t let this company provide care for my dog. Just horrific!
Business response:
Thank you for sharing your experience. Our leadership team takes this very seriously and would like to learn more about the situation. Please send us a private message with your contact information so we can reach out to you.
One word: RUN! The St. Louis office literally dumped my mother at the ER because I wouldn't give $16,000 to a nursing home they placed her in that I felt was dangerous to her health. I expressed concerns about the way this company handled communications about the issue and they terminated my mom from hospice and refused to return anyone's phone calls - doctors, social workers, etc. They told other nursing homes and the hospital I had been uncooperative. I never raised my voice or threatened anyone. The company's clinical dir... read more
Business response:
Thank you for sharing your feedback. We have forwarded it to our corporate team.
The woman we spoke to in administration initially was told that I was not terminal but severely disabled and chronically ill. Their website, and others, specifically say palliative care is used for non terminal patients to give some quality of life where there is little or none. they sent a nurse to our home to assess me, during a pandemic, after being told my mother is also battling lung cancer, where i sat in a situation that exacerbates my condition for a half hour receiving unsolicited medical advice and eye rolls from... read more
This is why…opinionated people
do not trust these folks with your loved ones. They don't like it when people vote different then them.
The memphis branch of this company is terrible! They took my uncle to the hospital from his long term healthcare facility because he is starving and dehydrated yet somehow no one caught that!? Please tell me how!? We have an obviously incompetent hospice nurse from this company that goes once a week and she said he was fine this week. How is a man literally starving and dehydrated for MONTHS okay? She said he was just sleeping alot more lately, no cause for concern. Said he was eating and drinking plenty. He is pretty much u... read more
Business response:
We take these concerns seriously, and our Executive Director would like to speak with you about this. Please send us a private message with your contact information, so she can get in touch with you.
I volunteered with Crossroads for a short time and later went to them for Palliative Care when my MS deteriorated. I do not feel like they were professional towards me as a patient. I got a lot more support as a volunteer. This has really soured me to my volunteering memories with them too. I wish I knew how crummy their hired staff and care is, since I felt like I had such a good experience volunteering. I wonder often now whether I was just having fun and not really doing anything actually helpful. That isn't a great th... read more
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Frequently asked questions about Crossroads Hospice & Palliative Care
How is Crossroads Hospice & Palliative Care rated?
Crossroads Hospice & Palliative Care has a 3 star rating with 173 reviews.
When is Crossroads Hospice & Palliative Care open?
Crossroads Hospice & Palliative Care is open now. It is open 24/7.