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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I appreciated the quick communication and status updates.
Business response:
We are glad to hear that you appreciated the quick communication and status updates we provided. Keeping our customers informed is important to us, and we strive to ensure that everyone is well-informed throughout the process. Thank you for acknowledging our efforts, and we look forward to continuing to serve you with the same level of communication and service.
The recall took a little bit longer than expected, but the service manager apologized. The van driver was prompt and courteous.
Business response:
Thank you for your review! We appreciate your understanding regarding the slight delay with the recall service. We're glad to hear that the service manager apologized and that the van driver provided prompt and courteous service. We truly value your feedback and look forward to serving you again in the future!
Exce service department. Service manger Josh is the best!!
Business response:
Thank you for your review! We're thrilled to hear that you had an excellent experience with our service department and that Josh, our service manager, made a positive impression. Providing top-notch service and ensuring customer satisfaction is our priority, and it's great to know that our efforts are recognized. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Shop wasn't very busy and everyone was helpful and I was out in an hour.
Business response:
Thank you for taking the time to share your positive experience! We're thrilled to hear that you found our team helpful and that we were able to get you back on the road within an hour. We know your time is valuable, and we appreciate you noticing our efficiency, especially on a less busy day. We look forward to assisting you with your automotive needs in the future!
The team is always very helpful.
Business response:
We appreciate your feedback and are pleased to hear that you consistently find our team helpful. Providing excellent customer service is a top priority for us, and it's rewarding to know that our efforts are making a positive impact. Thank you for taking the time to share your experience. We value your business and look forward to continuing to assist you in the future.
Straightforward dealing. Everything, including price spelled out ahead of time.
Business response:
Thank you for acknowledging our commitment to transparency! We're pleased to hear that you appreciated our straightforward approach and that we were able to clearly communicate all aspects of the deal, including the price, upfront. We believe in building trust through honest and open communication, and your feedback confirms that we're on the right track. We value your business and hope to have the opportunity to serve you again.
There was no service performed on our Rav 4 on 2-28-2025. This had to be a mistake on someones part.
Business response:
Thank you for bringing this to our attention. We apologize for the mix-up and will look into the issue immediately. Please feel free to reach out to us directly so we can resolve this and ensure everything is correct. We appreciate your patience and understanding!
What I didn't like was I had to leave my car overnight no available times to get my car serviced. If you're gonna sell cars to have a good business, you need enough mechanics to work on the cars you are selling for basic needs, oil changes, tire, rotations, etc., etc.
Business response:
Thank you for your feedback! We understand how inconvenient it can be to have to leave your car overnight, and we sincerely apologize for the delay. We strive to provide efficient service, and we're actively working to ensure we have enough team members to meet the demand for routine services like oil changes and tire rotations. We appreciate your patience and hope to make your next visit even better!
Had to go back three times.Wrong part ordered. Then they thought plastic bumper part could just be snapped on, but found that parts were needed to be removed before new part could be replaced. Once we figured it out, was efficiently done.
Business response:
Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience caused by the multiple visits and the initial challenges with the part ordering and installation process. We understand how frustrating this must have been for you. While we're glad that the issue was eventually resolved efficiently, we recognize that this situation fell short of our usual standards of service. Your feedback is valuable to us, and we will use it to improve our processes and training. We appreciate you... read more
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,529 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 6:00 p.m.