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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
They told me I needed several things done. I agreed to all but the alignment as I didn't have any more time to wait. Took my 4Runner to a local alignment place and it tested perfectly. Didn't need any adjustments. ? That's why they didn't get a 5.
Business response:
Thank you for sharing your feedback. We're glad to hear that overall you had a positive experience with us, but we apologize for any confusion regarding the alignment recommendation. Our goal is always to provide thorough and accurate assessments of your vehicle's needs. Sometimes recommendations are made as a precaution based on specific findings or wear patterns. However, we understand your concern and appreciate you bringing this to our attention. If you'd like to discuss this further or have any additional questions, ple... read more
Great job! I appreciated their honest opinion on what I should do.
Business response:
Thank you for your feedback! We're glad to hear that you appreciated our honest advice. Providing transparent and helpful guidance is important to us, and we're happy to know we could assist you in making the best decision. If you need anything else, please feel free to reach out. We look forward to working with you again!
From beginning to end, Every one is polite and professional. I have not had a bad experience, they are very caring and trustworthy people!
Business response:
Thank you for your wonderful review! We're thrilled to hear that you've had such a positive experience with our team. Our goal is always to provide caring and professional service, and we're so glad we were able to meet your expectations. We look forward to serving you again in the future!
Staff was courteous and efficient.
Business response:
Thank you for your feedback! We're glad to hear that our staff was courteous and efficient in assisting you. Providing a smooth and pleasant experience is always our goal, and we appreciate your kind words. We look forward to serving you again!
In and out quickly for a tire rotation
Business response:
Thank you for your feedback! We're glad to hear that your tire rotation was quick and efficient. We strive to provide fast and reliable service, and we're happy we met your expectations. We look forward to assisting you again!
My Car sent up a warning light concerning a low oil level. They got me in immediately.
Business response:
Thank you for sharing your experience! We're glad we were able to get you in right away to address the oil warning light. Providing timely and efficient service is important to us, and we're happy we could assist you promptly. If you need anything else, we're here to help!
Waited in nice waiting room with refreshments and tv. Liked ability to track progress of the service online. Employees very nice and helpful. Will definitely be back.
Business response:
Thank you for your kind feedback! We're thrilled to hear you enjoyed the comfortable waiting area with refreshments and the ability to track your service progress online. It's great to know our team made a positive impact with their helpfulness. We look forward to welcoming you back for your next visit!
These people are awesome! Best auto service you can find.
Business response:
Thank you for the amazing review! We're thrilled to hear that you had such a great experience with our service team. We strive to provide the best service possible and truly appreciate your kind words. We look forward to serving you again soon!
They are professional and get the job done right
Business response:
Thank you for the great feedback! We're thrilled to hear that you found our team professional and that we delivered quality service. Providing reliable and efficient service is something we take pride in, and it's wonderful to know we met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,460 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:30 a.m.